Common use of QUALITY OF PERFORMANCE OF CONTRACTOR Clause in Contracts

QUALITY OF PERFORMANCE OF CONTRACTOR. It is the intent of this Agreement to ensure that the Contractor provides a high quality level of Solid Waste and Recycling Collection services. To this end, all complaints received by the Department, and reported to the Contractor shall be promptly resolved pursuant to the provisions of Section 18 of this Agreement. Complaints shall not include customer informational requests or Recycling Container requests. The Contract Administrator may levy an initial fine of $100.00 per incident administrative charge and may compound up to $500.00 per incident administrative charges for improper and insufficient actions related to any service required by this Agreement including, but not limited to:

QUALITY OF PERFORMANCE OF CONTRACTOR. It is the intent of this Agreement to ensure that the Contractor provides a high quality level of Solid Waste and Recycling Collection services. To this end, all complaints received by the Department, and reported to the Contractor shall be promptly resolved pursuant to the provisions of Section 18 of this Agreement. Complaints shall not include customer informational requests or Recycling Container requests. The Contract Administrator may levy an initial fine of $100.00 per incident administrative charge and may compound up to $500.00 per incident administrative charges at the County discretion for repeat service failures at the same location for improper and insufficient actions related to any service required by this Agreement including, but not limited to: