Common use of Quality of Performance Clause in Contracts

Quality of Performance. 29.1 The LICENSEE shall ensure the Quality of Service (QoS) as prescribed by the LICENSOR or TRAI. The LICENSEE shall adhere to such QoS standards and provide timely information as required therein. 29.2 The LICENSEE shall be responsible for: - i) Maintaining the performance and quality of service standards. ii) Maintaining the MTTR (Mean Time To Restore) within the specified limits of the quality of service as given below in respect of normal failures excluding catastrophes: a) 90% of faults resulting due to subscriber’s complaints should be rectified within 24 hours and 99% within 3 Calendar days. b) The Licensee will keep a record of number of faults and rectification reports in respect of the service, which will be produced before the LICENSOR/TRAI as and when and in whatever form desired. 29.3 The Licensee shall be responsive to the complaints lodged by his subscribers. He shall rectify the anomalies within the MTTR specified and maintain the history sheets for each installation, statistics and analysis on the overall maintenance status. 29.4 The LICENSOR or TRAI shall carry out performance tests on Licensee’s network and also evaluate Quality of Service parameters in licensee’s network prior to grant of permission for commercial launch of the service after successful completion of interconnection tests and/or at any time during the currency of the Licence to ascertain that the network meets the specified standards on Quality Of Service (QOS). The licensee shall provide ingress and other support including instruments, equipment etc., for such tests.

Quality of Performance. 29.1 28.1 The LICENSEE shall ensure the Quality of Service (QoS) as prescribed by the LICENSOR or TRAI. The LICENSEE shall adhere to such QoS standards and provide timely information as required therein. 29.2 28.2 The LICENSEE shall be responsible for: - i) Maintaining the performance and quality of service standards. ii) Maintaining the MTTR (Mean Time To Restore) within the specified limits of the quality of service as given below in respect of normal failures excluding catastrophes: a) 90% of faults resulting due to subscriber’s complaints should be rectified within 24 hours and 99% within 3 Calendar days. b) The Licensee will keep a record of number of faults and rectification reports in respect of the service, which will be produced before the LICENSOR/TRAI as and when and in whatever form desired. 29.3 28.3 The Licensee shall be responsive to the complaints lodged by his subscribers. He shall rectify the anomalies within the MTTR specified and maintain the history sheets for each installation, statistics and analysis on the overall maintenance status. 29.4 28.4 The LICENSOR or TRAI shall carry out performance tests on Licensee’s network and also evaluate Quality of Service parameters in licensee’s network prior to grant of permission for commercial launch of the service after successful completion of interconnection tests and/or at any time during the currency of the Licence to ascertain that the network meets the specified standards on Quality Of Service (QOS). The licensee shall provide ingress and other support including instruments, equipment etc., for such tests.