Common use of Quality of Service Clause in Contracts

Quality of Service. Elsevier will use reasonable efforts to provide the Subscribed Products with a quality of service consistent with industry standards, specifically, to provide continuous service with an average of 98% up-time per year, with the 2% down-time including scheduled maintenance and repairs performed at a time to minimize inconvenience to the Subscriber and its Authorized Users, and to restore service as soon as possible in the event of an interruption or suspension of service.

Quality of Service. Elsevier will shall use reasonable efforts to provide the Subscribed Products with a quality of service consistent with industry standards, specifically, to provide continuous service with an average of 98% up-time per year, with the 2% down-time including scheduled maintenance and repairs performed at a time to minimize inconvenience to the Subscriber and its Authorized Users, and to restore service as soon as possible in the event of an interruption or suspension of service.

Quality of Service. Elsevier will use reasonable efforts to provide the Subscribed Products with a quality of service consistent with vrith industry standards, specifically, to provide continuous service with an average of 98% up-time per yearup­time peJyear, with the 2% down-time down­time including scheduled maintenance and repairs performed at a time to minimize inconvenience to the inconveniencAkthe Subscriber and its Authorized Users, and to restore service as soon as possible in the event of an interruption or suspension of service.