Common use of Question Response Clause in Contracts

Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or re-supply organised as necessary at no cost to customer. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary at no cost to customer. Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery schedule. Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Toll-free Phone Number (s)? 0000 000 000 Non toll-free Help desk number? 02 9437 1355 Corresponding toll charges? N/A Help desk hours? 9-5 Monday through Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx ABN: 12 059 499 660 Site address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 Post address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 Telephone: 00 0000 0000 Facsimile: 02 9676 6696 E-mail: xxxxx@xxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return Policy

Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or re-supply organised as necessary at no cost to customer. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary at no cost to customer. Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery schedule. Help Desk Policy Question Response Do you have a Help Desk? Yes For all NSW customers, a toll free number is available: 0000 000 000, or fax 0000 000 000. Geographic area covered? Nationwide Australia Wide Toll-free Phone Number (s)? For all NSW customers, a toll free number is available: 0000 000 000, or fax 0000 000 000. Non toll-free Help desk number? 02 9437 1355 9830 0111 Corresponding toll charges? N/A Standard Local Cost Apply Help desk hours? 9-5 Monday through Friday to Friday; 8am to 5pm. Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) Multigate Medical Products Pty Ltd (Medirite Australia) Contact: Xxxxx Xxx Xxxxx ABN: 12 059 499 660 98 003 283 529 Site address: 00-00 Xxxxxx Xxxx, Xxxxx XxxxYennora, XXX 0000 NSW 2161 Post address: 00-00 Xxxxxx Xxxx, Xxxxx XxxxYennora, XXX 0000 NSW 2161 Telephone: 00 0000 0000 Facsimile: 02 9676 6696 8718 2889 E-mail: xxxxx@xxxxxxxx.xxx.xx xxxxxxx@xxxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx xxx.xxxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Yes - Our standard delivery to Sydney and suburbs, Newcastle castle Gosford region, Tweed Head and & Wollongong Metropolitan Areas for all orders placed prior to 1.00pm is next day delivery. Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Yes - Should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery fee will be at the customer’s expense and will be discussed with the customer prior to despatch Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No Yes If there is a value is it linked to a pattern of purchasing frequency? N/A No Goods Return Policy

Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or When the incorrect goods are delivered by the Supplier, inaccuracies must be reported within 14 days of delivery. The Supplier will re-supply organised as necessary at no cost ship the order and arrange for the incorrectly supplied goods to customerbe collected and returned to the supplier. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary When the incorrect goods are ordered by the customer, inaccuracies must be reported within 14 days of delivery. The customer must contact the supplier to obtain a Returns Good Authorisation number (RMA). Upon receiving the RMA number, the customer is to return the goods to the supplier at no cost to customertheir cost. A 20% restocking fee is applicable. Products are received faulty / damaged / short dated Product replaced immediately at no cost Where Goods are found to customerbe Faulty or do not conform to those ordered, inaccuracies must be reported and returned to the Supplier within 14 days of discovery of damaged or incorrectly supplied Goods. All valid claims of this nature will result in replacement of Goods free of charge, or if replacement stock is not available, a credit will be issued. Return freight costs of damaged and faulty Goods are the responsibility of the Customer. Maximum time to replace goods. Within 24 hours metroDelivery to Sydney Metro/regional and Regional: 48 hours rural/remote as per delivery schedule. - 72 Hours, Deliveries outside Sydney Metro may take 24-72 Hours depending on location Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Australia Wide Toll-free Phone Number (s)? 0000 000 000 Non toll-free Help desk number? 02 9437 1355 N/A Corresponding toll charges? N/A Help desk hours? 9-5 8.00am - 5.00pm AEST Monday through to Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) Medline International Two Australia Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx Xxxxxxxx Xxxx ABN: 12 059 499 660 32 099 911 449 Site address: 00 Xxxxxx Xxxx0 Xxxxxxxxxx Xxxxxx, Xxxxx Xxxx, XXX 0000 Post address: 00 Xxxxxx Xxxx0 Xxxxxxxxxx Xxxxxx, Xxxxx Xxxx, XXX 0000 Telephone: 00 0000 0000 000 000 Facsimile: 02 9676 6696 1800 113 317 E-mail: xxxxx@xxxxxxxx.xxx.xx xx.xxxxxxxxx@xxxxxxx.xxx Internet: xxx.xxxxxxxx.xxx.xx xxx.xxxxxxx.xxx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return PolicyNotes

Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or re-supply organised as necessary at no cost to customer. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary at no cost to customer. Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery schedule. Help Desk Policy Question Response Do you have a Help Desk? Yes Mediflex Industries provides a full and comprehensive Help Desk Service, Australia wide, a Toll Free number of 1 800 240 448 and a non toll free number of 02 9150 6971. This service operates 5 days a week from 7am until 6pm - Monday to Friday Geographic area covered? Nationwide Australia wide Toll-free Phone Number (s)? 0000 000 000 Non toll-free Help desk number? 02 9437 1355 9150 7405 Corresponding toll charges? N/A Nil Help desk hours? 9-5 7am - 6pm - Monday through to Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) Mediquip Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx ABN: 12 059 499 660 93 000 000 000 Site address: 00 Xxxxxx Xxxx0/0 Xxxxxxxxxx Xxxxx, Xxxxx XxxxXxxxxxxxxxx, XXX Xxx 0000 Post address: 00 Xxxxxx XxxxPO Box 7534, Xxxxx XxxxLoganholme, XXX 0000 Qld 4129 Telephone: 00 0000 0000 000 000 Facsimile: 02 9676 6696 1300 246 329 E-mail: xxxxx@xxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes – For all orders received before 1:00pm AEST Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes No If 'No' to either of the above questions - comments must be submitted N/A Delivery outside Sydney Metro may take 24-72 hours depending on location (for all orders received before 1.00pm AEST) Additional Standard delivery times offered? N/A No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes No Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes No If 'No' to either of the above questions - comments must be submitted N/A We are unable to supply goods within 12 hours. 24 Hours is the earliest we can supply emergency deliveries Additional emergency delivery times offered? N/A No Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return PolicyNo

Question Response. Purchasing error is generated by the Contractor Credit note issued If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and collection or re-supply organised as necessary the products will be picked up by our appointed carrier at no cost to customerof the customer within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer Credit note If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and collection or re-supply organised as necessary at no cost to customerin original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated Product replaced immediately If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost to of the customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery scheduleAll return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide NSW, VIC, SA & QLD Toll-free Phone Number (s)? 0000 000 000 N/A Non toll-free Help desk number? 02 9437 1355 9648 0270 Corresponding toll charges? N/A Standard STD Help desk hours? 9-5 am – 5pm AEST Monday through – Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) HemoCue Australia Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxxxxx Xxxxx ABN: 12 059 499 660 56 119 071 626 Site address: 00 Xxxxxx Xxxx, Xxxxxxxx Xxxxx Xxxx, Xxxxxxxx XXX 0000 Post address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 PO Box 8171 Tumbi Umbi NSW 2261 Telephone: 00 0000 0000 Facsimile: 02 9676 6696 4384 7919 E-mail: xxxxx@xxxxxxxx.xxx.xx xxxx@xxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx xxxx://xxx.xxxxxxx.xxx/ Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times interval Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Yes - but extra fees will apply Minimum Order Fee: No Yes, Orders below a quantity of 6 boxes of lancets will incur a $19.00 fee Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return Policy

Question Response. Purchasing error is generated by the Contractor Credit note issued HemoCue Australia will arrange a courier pick up of the stock, and collection or re-supply organised as necessary at no cost to customerany invoices that were created will be credited. Purchasing error is generated by the Customer Credit note issued Product must be returned to HemoCue Australia within 7 days, and collection or in a re-supply organised as necessary at no cost to customer. saleable condition Products are received faulty / damaged / short dated Product replaced immediately Once the stock has been received back at no cost to customerHemoCue Australia and inspected and agreed as being faulty/damaged/short dated we will replace the stock. Maximum time to replace goods. Within 24 hours metro/regional 3 days on receipt of goods Local Delivery Scheduling Question Response Tenderers are to indicate whether, if successful with all or part of their tender, they would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and 48 hours rural/remote as per delivery schedule. loading dock / drop-off / pick-up locations Yes Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Australia, Papua New Guinea and some Pacific Islands Toll-free Phone Number (s)? 0000 000 000 Non toll-free Help desk number? 02 9437 1355 4384 6855 Corresponding toll charges? N/A If non toll free, then standard call charges apply Help desk hours? 9-5 8am-5pm Monday through to Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of businesspublic Holidays excluded) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging Human Technologies (Aust) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx Xxxx Xxxxxxxx ABN: 12 059 499 660 32 085 268 631 Site address: Suite 0, 00 Xxxxxx XxxxXxxx Xxxxxx, Xxxxx XxxxGosford, XXX 0000 NSW 2250 Post address: 00 Xxxxxx XxxxPO Box 1841 Gosford, Xxxxx Xxxx, XXX 0000 NSW 2250 Telephone: 00 0000 0000 000 000 Facsimile: 02 9676 6696 4324 3997 E-mail: xxxxx@xxxxxxxx.xxx.xx xxxxx@xxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx xxx.xxxxxxxxxxxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A No Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A No Goods Return Policy

Question Response. Purchasing error is generated by the Contractor Credit note issued In this case, Medirite will accept the goods back as long as they are in a good and collection or re-supply organised as necessary at no cost resalable condition. Medirite will organise to customer. have the freight picked up and replaced if required Purchasing error is generated by the Customer Credit note issued In this case, Medirite will accept the goods back as long as they are in a good and collection or re-supply organised as necessary at no cost resalable condition. The contractor will need to customer. pay for the freight back to Medirite Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Medirite will replace all stock within 24 hours if faulty or damaged Maximum time to replace goods. Within 24 hours metro/regional and , 48 hours rural/remote as per delivery schedule. rural Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Australia Wide, each state has a dedicated customer service team Toll-free Phone Number (s)? 0000 000 000 (Ask for Medirite) Non toll-free Help desk number? 02 9437 1355 9676 8113 Corresponding toll charges? N/A No Help desk hours? 9-5 Monday through Friday 8:30am to 5pm Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging Reynard Health Supplies (AustAus) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx Xxxxxxx ABN: 12 059 499 660 52 132 676 816 Site address: 00 Xxxxxx Xxxx0 Xxxxx Xxxxxx, Xxxxx XxxxXxxxxx, XXX 0000 2060 Post address: 00 Xxxxxx Xxxx0 Xxxxx Xxxxxx, Xxxxx XxxxXxxxxx, XXX 0000 Telephone: 00 0000 0000 000 000 Facsimile: 02 9676 6696 8458 7010 E-mail: xxxxx@xxxxxxxx.xxx.xx xxxxxxxxx@xxxxxxxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx xxx.xxxxxxxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted No Additional emergency delivery times offered? No Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value $500 If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return Policy Question Response Purchasing error is generated by the Contractor Return at no cost to NSW Health Purchasing error is generated by the Customer Will accept the good with freight coast at expense of NSW Health Products are received faulty / damaged / short dated Application for credit because of short shipment/damaged goods/over shipment of Goods must be made within 14 days from receipt of goods. If you have not made an Application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform Xxxxxxx Health Supplies in writing and Reynard Health Supplies is entitled to, at your option, charge you for the excess goods or recover the excess goods from you. If a product is believed to be faulty, goods should be isolated and Reynard Health Supplies Customer Service Representatives should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Dept. and if found to be faulty, an RGA number will be provided and the goods can be returned to Reynard Health Supplies at no cost to you and a credit to the total value of the goods will be issued to you by Xxxxxxx Health Supplies. Maximum time to replace goods. Standard Delivery Times Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 667 199 Corresponding toll charges? Local call cost Help desk hours? 8:30am to 5:00pm AEST Distributor/s Question Response Trading Name Xxxxxxxx Xxxxxx Healthcare (CH2) Site Address (principal place of business) 00 - 00 Xxx Xxxxxx, Xxxxxxxxx XXX 0000 Sales Order Phone 00 0000 0000 Number Sales Order Email Address xxx.xxxxxxxx.xxxxxxx@xx0.xxx.xx Company Email Address xxxxx@xx0.xxx.xx Company Website Address xxx.xx0.xxx.xx Roche Diagnostics Australia Pty Ltd Contact: Xxxxxx Xxxxxxxx ABN: 29 003 001 205 Site address: 0 Xxxxxxxx Xx., Pemulwuy, NSW 2145 Post address: PO Box 955, Castle Hill, NSW 1765 Telephone: Office: (00) 0000 0000; Mob: 0000 000 000 Facsimile: (00) 0000 0000 E-mail: xxxxxxxxx.xxxxxxxxxxxxxxx@xxxxx.xxx Internet: xxx.xxxxx-xxxxxxxxx.xxx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the duration of the Agreement, including optional extension periods. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? If order is received before 3pm EST, delivery will be within 48 hours Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? If order is received before 3pm EST, of the previous business day, delivery will be within 72 hours (for Rural and Remote NSW) If 'No' to either of the above questions - comments must be submitted The standard Roche Diagnostics Delivery terms are 48 hours, if order is received before 3pm EST for Sydney Metro /Regional areas. For Rural and Remote NSW, delivery will be within 72 hours Additional Standard delivery times offered? Overnight (O/N) Delivery is available on request but may attract an additional freight charge Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes. An additional freight charge may apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes. An additional freight charge may apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Same Day, Time Sensitive and Overnight Deliveries are available. An additional freight charge may apply Minimum Order Fee: No No, N/A there is no Minimum Order Fee Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Question Response Purchasing error is generated by the Contractor Return of Goods must be authorised by Roche Customer Service within seven (7) days of receipt of goods. No returns will be accepted by Roche Diagnostics unless a Goods Return Number (GRN) has been issed by Roche Diagnostics Customer Service Purchasing error is generated by the Customer As above. However, a 10% re-stocking fee will apply, except where the goods are recalled by Roche Diagnostics or where the goods are subject to a fault of manufacture or where the goods have been supplied in error by Roche Diagnostics Products are received faulty / damaged / short dated Return of Damaged or Short dated stock must be authorised by Roche Customer Service within seven (7) days of receipt of goods. No returns will be accepted by Roche Diagnostics unless a Goods Return Number (GRN) has been issed by Roche Diagnostics Customer Service. Where the goods are recalled by Roche Diagnostics or where the goods are subject to a fault of manufacture, a Goods Return Number (GRN) will be issued by by Roche Diagnostics Customer Service regardless of date of receipt of goods Maximum time to replace goods. Replacement of goods will be within 48 hours of resolution of reason for return Local Delivery Scheduling Question Response Tenderers are to indicate whether, if successful with all or part of their tender, they would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations If successful Roche Diagnostice Australia Pty Ltd would be prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of goods. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? National Coverage Toll-free Phone Number (s)? 0-000-000-000 Non toll-free Help desk number? 02 8665 9820 Corresponding toll charges? Defined by service provider Help desk hours? 9am - 6pm EST excluding weekends and public holidays. Distributor/s Question Response Trading Name N/A Goods Return PolicySite Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Sarstedt Australia Pty Ltd Contact: Xxxxx Xxxxxxx ABN: 20 008 075 107 Site address: 00 Xxxx Xxx, Xxxxxx Xxxxx, XX 0000 Post address: PO Box 90, Xxxxx Farm, SA 5098 Telephone: 0000 000 000 Facsimile: 1800 806 073 E-mail: xxxx.xx@xxxxxxxx.xxx Internet: xxx.xxxxxxxx.xxx

Question Response. Purchasing error is generated by the Contractor Credit note issued If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and collection or re-supply organised as necessary the products will be picked up by our appointed carrier at no cost to customerof the customer within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer Credit note If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and collection or re-supply organised as necessary at no cost to customerin original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated Product replaced immediately If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost to of the customer. Maximum time to replace goods. Within 24 hours metro/regional and 48 hours rural/remote as per delivery scheduleAll return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide NSW, VIC, SA & QLD Toll-free Phone Number (s)? 0000 000 000 N/A Non toll-free Help desk number? 02 9437 1355 9648 0270 Corresponding toll charges? N/A Standard STD Help desk hours? 9-5 am – 5pm AEST Monday through – Friday Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging Human Technologies (Aust) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx Xxxx Xxxxxxxx ABN: 12 059 499 660 32 085 268 631 Site address: Suite 0, 00 Xxxxxx XxxxXxxx Xxxxxx, Xxxxx XxxxGosford, XXX 0000 NSW 2250 Post address: 00 Xxxxxx XxxxPO Box 1841 Gosford, Xxxxx Xxxx, XXX 0000 NSW 2250 Telephone: 00 0000 0000 000 000 Facsimile: 02 9676 6696 4324 3997 E-mail: xxxxx@xxxxxxxx.xxx.xx xxxxx@xxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx xxx.xxxxxxxxxxxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A No Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A No Goods Return Policy

Question Response. Purchasing error is generated by the Contractor Credit note issued In this case, Medirite will accept the goods back as long as they are in a good and collection or re-supply organised as necessary at no cost resalable condition. Medirite will organise to customer. have the freight picked up and replaced if required Purchasing error is generated by the Customer Credit note issued In this case, Medirite will accept the goods back as long as they are in a good and collection or re-supply organised as necessary at no cost resalable condition. The contractor will need to customer. pay for the freight back to Medirite Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Medirite will replace all stock within 24 hours if faulty or damaged Maximum time to replace goods. Within 24 hours metro/regional and , 48 hours rural/remote as per delivery schedule. rural Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? Nationwide Australia Wide, each state has a dedicated customer service team Toll-free Phone Number (s)? 0000 000 000 (Ask for Medirite) Non toll-free Help desk number? 02 9437 1355 9676 8113 Corresponding toll charges? N/A No Help desk hours? 9-5 Monday through Friday 8:30am to 5pm Distributor/s Question Response Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging Reynard Health Supplies (AustAus) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx Xxxxxxx ABN: 12 059 499 660 52 132 676 816 Site address: 00 Xxxxxx Xxxx0 Xxxxx Xxxxxx, Xxxxx XxxxXxxxxx, XXX 0000 2060 Post address: 00 Xxxxxx Xxxx0 Xxxxx Xxxxxx, Xxxxx XxxxXxxxxx, XXX 0000 Telephone: 00 0000 0000 000 000 Facsimile: 02 9676 6696 8458 7010 E-mail: xxxxx@xxxxxxxx.xxx.xx xxxxxxxxx@xxxxxxxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx xxx.xxxxxxxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A No Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A No Additional emergency delivery times offered? N/A No Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No $500 If there is a value is it linked to a pattern of purchasing frequency? N/A Goods Return PolicyPolicy Question Response Purchasing error is generated by the Contractor Return at no cost to NSW Health Purchasing error is generated by the Customer Will accept the good with freight coast at expense of NSW Health Products are received faulty / damaged / short dated Application for credit because of short shipment/damaged goods/over shipment of Goods must be made within 14 days from receipt of goods. If you have not made an Application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform Xxxxxxx Health Supplies in writing and Reynard Health Supplies is entitled to, at your option, charge you for the excess goods or recover the excess goods from you. If a product is believed to be faulty, goods should be isolated and Reynard Health Supplies Customer Service Representatives should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance Dept. and if found to be faulty, an RGA number will be provided and the goods can be returned to Reynard Health Supplies at no cost to you and a credit to the total value of the goods will be issued to you by Xxxxxxx Health Supplies. Maximum time to replace goods. Standard Delivery Times Help Desk Policy Question Response Do you have a Help Desk? Yes Geographic area covered? National Toll-free Phone Number (s)? No Non toll-free Help desk number? 1300 667 199 Corresponding toll charges? Local call cost Help desk hours? 8:30am to 5:00pm AEST Distributor/s Question Response Trading Name Xxxxxxxx Xxxxxx Healthcare (CH2) Site Address (principal place of business) 00 - 00 Xxx Xxxxxx, Xxxxxxxxx XXX 0000 Sales Order Phone 00 0000 0000 Number Sales Order Email Address xxx.xxxxxxxx.xxxxxxx@xx0.xxx.xx Company Email Address xxxxx@xx0.xxx.xx Company Website Address xxx.xx0.xxx.xx Sarstedt Australia Pty Ltd Contact: Xxxxx Xxxxxxx ABN: 20 008 075 107 Site address: 00 Xxxx Xxx, Xxxxxx Xxxxx, XX 0000 Post address: PO Box 90, Xxxxx Farm, SA 5098 Telephone: 0000 000 000 Facsimile: 1800 806 073 E-mail: xxxx.xx@xxxxxxxx.xxx Internet: xxx.xxxxxxxx.xxx

Question Response. Purchasing error is generated by the Contractor Credit note issued and collection or re-supply organised as necessary at no cost to customer. Purchasing error is generated by the Customer Credit note issued and collection or re-supply organised as necessary at no cost to customer. Products are received faulty / damaged / short dated Product replaced immediately at no cost to customer. Maximum time to replace goods. Within Metro/Regional within 24 hours metro/regional and 48 hours rural/remote as per delivery schedule. Help Desk Policy Question Response Do you have a Help Desk? Yes hours? Geographic area covered? Nationwide National Agree to Standard Delivery Yes Toll-free Phone Number number (s)? 0000 000 000 Times - Rural/Remote NSW within 48 hours? Non toll-free Help desk number? 02 9437 1355 9498 9340 If 'No' to either of the above questions - N/A Help Desk Policy Agree to Standard Delivery Times - Sydney Yes Corresponding toll charges? N/A Help desk hours? 9-5 Monday through Friday Local or STD charges Yes comments must be submitted Additional Standard delivery times offered? N/A Distributor/s Question Response Emergency Delivery Question Response Trading Name Xxxxxxxx Xxxxxx Healthcare Pty Ltd Agree to Emergency Yes However emergency delivery has no Site Address (principal place of business) 00 - 00 Xxx Xxxxxx, Xxxxxxxxx XXX 0X0x0xx0xxxx Times - Sydney Metro/Regional within 12 hours? estimated quantities have been given Sales Order Phone Number Sales Order Email Address Company Email Address Company Website 1300 720 274 xxx.xxxxxxxx.xxxxxxx@xx0.xxx.xx xxxxx@xx0.xxx.xx xxx.xx0.xxx.xx Agree to Emergency Delivery Times - Rural/Remote NSW within 24 hours? Yes However emergency delivery has no estimated quantities have been given If 'No' to either of the above questions - comments must be submitted N/A Question Response Trading Name N/A Site Address (principal place of business) N/A Additional emergency delivery times offered? Yes Sales Order Phone Number N/A Minimum Order Fee: No Minimum Monetary Order Value Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Pro-Pac Packaging (Aust) Pty Ltd (Medirite Australia) Contact: Xxxxx Xxxxx ABN: 12 059 499 660 Site address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 Post address: 00 Xxxxxx Xxxx, Xxxxx Xxxx, XXX 0000 Telephone: 00 0000 0000 Facsimile: 02 9676 6696 E-mail: xxxxx@xxxxxxxx.xxx.xx Internet: xxx.xxxxxxxx.xxx.xx Supplier Notes Products See latest version of User Guide Spreadsheet Pricing, Discounts and Special Offers No volume discounts available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval. Standard Delivery Times Question Response Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? N/A Emergency Delivery Question Response Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? N/A Minimum Order Fee: No Minimum Monetary Order Value Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Help Desk Policy Distributor/s 13 Question Response Purchasing error is generated by the Contractor Contractor will rectify error at no cost to the customer. This includes freight for the return of incorrect or oversupplies goods. Purchasing error is generated by the Customer Contractor will accept return and will give a full refund of any goods purchased in error if they are still in original condition and have not been used. Goods are returned using customers freight forwarder. Products are received faulty / damaged / short dated Contractor will rectify error at no cost to the customer. This includes freight for the return of faulty or short dated goods. Maximum time to replace goods. As per agreed delivery times Question Response Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone number (s)? N/A Goods Return PolicyNon toll-free Help desk number? 02 9618 2577 Corresponding toll charges? N/A Help desk hours? 8.00am - 5.00pm EST (an emergency after hours mobile number is also provided) Advantage Health Care Pty Ltd Contact: Xxxxxx Xxxxxx ABN: 30 057 079 428 Site address: 00 Xxxxx Xxxxxx Xxxxxxxxxx Xxxxxxxx 3195 Post address: PO Box 600 Mordialloc Victoria 3195 Telephone: 00 0000 0000 If 'No' to either of the above questions - comments must be submitted Additional emergency delivery times offered? Minimum Order Fee: N/A N/A Yes - Orders under $300 ex gst include h Facsimile: 03 9587 5871 E-mail: xxxx@xxxxxxxxxxxxxxxxxxx.xxx.xx Internet: xxx.xxxxxxxxxxxxxxxxxxx.xxx.xx