Common use of Question Response Clause in Contracts

Question Response. Purchasing error is generated by the Contractor If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and the products will be picked up by our appointed carrier at no cost of the customer within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and in original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customer. Maximum time to replace goods. All return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Do you have a Help Desk? Yes Geographic area covered? NSW, VIC, SA & QLD Toll-free Phone Number (s)? N/A Non toll-free Help desk number? 02 9648 0270 Corresponding toll charges? Standard STD Help desk hours? 9am – 5pm AEST Monday – Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: 00 Xxxxxxxx Xxxxx Xxxxxxxx XXX 0000 Post address: PO Box 8171 Tumbi Umbi NSW 2261 Telephone: 00 0000 0000 E-mail: xxxx@xxxxxxx.xxx.xx Internet: xxxx://xxx.xxxxxxx.xxx/ See latest version of User Guide Spreadsheet Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Emergency Delivery Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - but extra fees will apply Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/A

Question Response. Purchasing error is generated by the Contractor If HemoCue Australia will arrange a courier pick up of the return claim is due to an error by the supplierstock, a Good Return Notice and any invoices that were created will be issued, and the products will be picked up by our appointed carrier at no cost of the customer within Five (5) working days, a credit note for the full amount of the returned items will be issuedcredited. Purchasing error is generated by the Customer If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods Product must be returned to HemoCue Australia within 7 days after the Good Return Notice was issueddays, and in original, unopened, unmarked and in a re-saleable condition. condition Products are received faulty / damaged / short dated If Once the return claim is due to damaged or faulty products, stock has been received back at HemoCue Australia and inspected and agreed as being faulty/damaged/short dated we will replace the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customerstock. Maximum time to replace goods. All return claims must 3 days on receipt of goods Tenderers are to indicate whether, if successful with all or part of their tender, they would be notified within fourteen (14) days prepared to enter into a delivery scheduling agreement with individual Area Health Services or Hospitals for the delivery of deliverygoods. No return of product will be accepted without prior authorization. Such an agreement would cover such issues as delivery times and loading dock / drop-off / pick-up locations Yes Do you have a Help Desk? Yes Geographic area covered? NSWAustralia, VIC, SA & QLD Papua New Guinea and some Pacific Islands Toll-free Phone Number (s)? N/A 0000 000 000 Non toll-free Help desk number? 02 9648 0270 4384 6855 Corresponding toll charges? Standard STD If non toll free, then standard call charges apply Help desk hours? 9am – 5pm AEST 8am-5pm Monday – to Friday Trading Name N/A Site Address (principal place of businesspublic Holidays excluded) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Suite 0, 00 Xxxxxxxx Xxxxx Xxxxxxxx XXX 0000 Xxxx Xxxxxx, Gosford, NSW 2250 Post address: PO Box 8171 Tumbi Umbi 1841 Gosford, NSW 2261 2250 Telephone: 00 0000 0000 000 000 E-mail: xxxx@xxxxxxx.xxx.xx xxxxx@xxxxxxx.xxx.xx Internet: xxxx://xxx.xxxxxxx.xxx/ xxx.xxxxxxxxxxxxxxxxx.xxx.xx See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Emergency Delivery Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - but extra fees will apply No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/ANo

Question Response. Purchasing error is generated by the Contractor If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and the products will be picked up by our appointed carrier at no cost of the customer within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and in original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customer. Maximum time to replace goods. All return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. Do you have a Help Desk? Yes Geographic area covered? NSW, VIC, SA & QLD Toll-free Phone Number (s)? N/A Non toll-free Help desk number? 02 9648 0270 Corresponding toll charges? Standard STD Help desk hours? 9am – 5pm AEST Monday – Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: Suite 0, 00 Xxxxxxxx Xxxxx Xxxxxxxx XXX 0000 Xxxx Xxxxxx, Gosford, NSW 2250 Post address: PO Box 8171 Tumbi Umbi 1841 Gosford, NSW 2261 2250 Telephone: 00 0000 0000 000 000 E-mail: xxxx@xxxxxxx.xxx.xx xxxxx@xxxxxxx.xxx.xx Internet: xxxx://xxx.xxxxxxx.xxx/ xxx.xxxxxxxxxxxxxxxxx.xxx.xx See latest version of User Guide Spreadsheet Volume discounts are available. Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval interval. Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Emergency Delivery Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - but extra fees will apply No Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? N/ANo

Question Response. Purchasing error is generated by the Contractor If the return claim is due to an error by the supplier, a Good Return Notice will be issued, and the products will be picked up by our appointed carrier at no cost of the customer Metro/Regional within Five (5) working days, a credit note for the full amount of the returned items will be issued. Purchasing error is generated by the Customer If the return claim is due to an error by the purchaser, a Good Return Notice will be issued after approval. The returned goods must be returned within 7 days after the Good Return Notice was issued, and in original, unopened, unmarked and in saleable condition. Products are received faulty / damaged / short dated If the return claim is due to damaged or faulty products, the replacement stocks will be supplied within 5 working days after receiving the notice, meanwhile, a Good Return Notice will be issued, and the damaged or faulty products will be picked up at no additional cost of the customer. Maximum time to replace goods. All return claims must be notified within fourteen (14) days of delivery. No return of product will be accepted without prior authorization. 24 Do you have a Help Desk? Yes hours? Geographic area covered? NSW, VIC, SA & QLD National Agree to Standard Delivery Yes Toll-free Phone Number number (s)? N0000 000 000 Times - Rural/A Remote NSW within 48 hours? Non toll-free Help desk number? 02 9648 0270 9498 9340 If 'No' to either of the above questions - N/A Agree to Standard Delivery Times - Sydney Yes Corresponding toll charges? Standard STD Help desk hours? 9am – 5pm AEST Monday – Friday Local or STD charges Yes comments must be submitted Additional Standard delivery times offered? N/A Trading Name Xxxxxxxx Xxxxxx Healthcare Pty Ltd Agree to Emergency Yes However emergency delivery has no Site Address (principal place of business) 00 - 00 Xxx Xxxxxx, Xxxxxxxxx XXX 0X0x0xx0xxxx Times - Sydney Metro/Regional within 12 hours? estimated quantities have been given Sales Order Phone Number Sales Order Email Address Company Email Address Company Website 1300 720 274 Agree to Emergency Delivery Times - Rural/Remote NSW within 24 hours? Yes However emergency delivery has no estimated quantities have been given If 'No' to either of the above questions - comments must be submitted N/A Question Response Trading Name N/A Site Address (principal place of business) N/A Additional emergency delivery times offered? Yes Sales Order Phone Number N/A Minimum Order Fee: No Minimum Monetary Order Value Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: 00 Xxxxxxxx Xxxxx Xxxxxxxx XXX 0000 Post address: PO Box 8171 Tumbi Umbi NSW 2261 Telephone: 00 0000 0000 E-mail: xxxx@xxxxxxx.xxx.xx Internet: xxxx://xxx.xxxxxxx.xxx/ See latest version of User Guide Spreadsheet Pricing is firm for the first 12 months of the Agreement, then prices are subject to review at the end of that period and each twelve (12) month interval Agree to Standard Delivery Times - Sydney Metro/Regional within 24 hours? Yes Agree to Standard Delivery Times - Rural/Remote NSW within 48 hours? Yes If 'No' to either of the above questions - comments must be submitted N/A Additional Standard delivery times offered? No Emergency Delivery Agree to Emergency Delivery Times - Sydney Metro/Regional within 12 hours? Yes - but extra fees will apply Agree to Emergency Delivery Times – Rural/Remote NSW within 24 hours? Yes - but extra fees will apply If 'No' to either of the above questions - comments must be submitted N/A Additional emergency delivery times offered? Yes - but extra fees will apply Question Response Contractors are to detail if they have a minimum monetary order value No If there is a value is it linked to a pattern of purchasing frequency? No Goods Return Policy Help Desk Policy Distributor/s 13 Purchasing error is generated by the Contractor Contractor will rectify error at no cost to the customer. This includes freight for the return of incorrect or oversupplies goods. Purchasing error is generated by the Customer Contractor will accept return and will give a full refund of any goods purchased in error if they are still in original condition and have not been used. Goods are returned using customers freight forwarder. Products are received faulty / damaged / short dated Contractor will rectify error at no cost to the customer. This includes freight for the return of faulty or short dated goods. Maximum time to replace goods. As per agreed delivery times Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone number (s)? N/AA Non toll-free Help desk number? 02 9618 2577 Corresponding toll charges? N/A Help desk hours? 8.00am - 5.00pm EST (an emergency after hours mobile number is also provided) Site address: 00 Xxxxx Xxxxxx Xxxxxxxxxx Xxxxxxxx 3195 Post address: PO Box 600 Mordialloc Victoria 3195 Telephone: 00 0000 0000 If 'No' to either of the above questions - comments must be submitted Additional emergency delivery times offered? N/A N/A Yes - Orders under $300 ex gst include h E-mail: xxxx@xxxxxxxxxxxxxxxxxxx.xxx.xx Internet: xxx.xxxxxxxxxxxxxxxxxxx.xxx.xx