Common use of Question Response Clause in Contracts

Question Response. Purchasing error is generated by the Contractor When the incorrect goods are delivered by the Supplier, inaccuracies must be reported within 14 days of delivery. The Supplier will re-ship the order and arrange for the incorrectly supplied goods to be collected and returned to the supplier. Purchasing error is generated by the Customer When the incorrect goods are ordered by the customer, inaccuracies must be reported within 14 days of delivery. The customer must contact the supplier to obtain a Returns Good Authorisation number (RMA). Upon receiving the RMA number, the customer is to return the goods to the supplier at their cost. A 20% restocking fee is applicable. Products are received faulty / damaged / short dated Where Goods are found to be Faulty or do not conform to those ordered, inaccuracies must be reported and returned to the Supplier within 14 days of discovery of damaged or incorrectly supplied Goods. All valid claims of this nature will result in replacement of Goods free of charge, or if replacement stock is not available, a credit will be issued. Return freight costs of damaged and faulty Goods are the responsibility of the Customer. Maximum time to replace goods. Delivery to Sydney Metro/Regional: 48 - 72 Hours, Deliveries outside Sydney Metro may take 24-72 Hours depending on location Do you have a Help Desk? Yes Geographic area covered? Australia Wide Toll-free Phone Number (s)? 0000 000 000 Non toll-free Help desk number? N/A Corresponding toll charges? N/A Help desk hours? 8.00am - 5.00pm AEST Monday to Friday Trading Name N/A Site Address (principal place of business) N/A Sales Order Phone Number N/A Sales Order Email Address N/A Company Email Address N/A Company Website Address N/A Site address: 0 Xxxxxxxxxx Xxxxxx, Xxxxx Xxxx, XXX 0000 Post address: 0 Xxxxxxxxxx Xxxxxx, Xxxxx Xxxx, XXX 0000 Telephone: 0000 000 000 E-mail: xx.xxxxxxxxx@xxxxxxx.xxx Internet: xxx.xxxxxxx.xxx