Common use of Raising concerns appropriately and productively Clause in Contracts

Raising concerns appropriately and productively. The College is committed to the education and wellbeing of each student. It is therefore critical that Parents are able to raise genuine concerns and grievances they may have about such matters in an appropriate, constructive and respectful forum. The College’s grievance management procedures are set out in the Grievances, Complaints and Appeals Policy. This policy sets out how concerns and grievances may be raised with the College; who they should be raised with, and how the College will deal with these in a respectful and timely manner. Parents with concerns and grievances should consult the Grievances, Complaints and Appeals Policy. However, in general: – Parents should not communicate with another student about an issue concerning their own child. Parents must not attempt to discipline a student who is not their child and should not raise their voice or be aggressive or hostile when communicating (verbally or non-verbally) with another family’s child. – Parents should raise their concerns with their child’s teacher in the first instance. More serious concerns or grievances, including where a parent is dissatisfied with a teacher’s response to a concern, may be raised with the appropriate member of the College leadership (as set out in the Grievances, Complaints and Appeals Policy). – Parents should clearly set out their concerns and grievances, and what they would practically like to see happen. – Parents should appreciate that while the College is committed to dealing with their concerns and grievances in a timely manner, it will not always be practicable for staff to provide an immediate acknowledgement or response (particularly where a concern or grievance is sent by email). – Parents should respect that the College employs experienced educators and other professionals who are well-trained in making academic, disciplinary, co-curricular and wellbeing decisions every day. While the College will always take into account the interests of the parent’s child, the College must ultimately make decisions that take into account the interests of all students (and others who may be affected by the College’s decisions). – Parents should recognise that just as the College will seek to respect each student’s privacy, the College will also respect the privacy of other members of the College community. This means there are limits to what information the College may share with a parent when issues arise. This does not mean that the College is not taking an issue or situation seriously or hiding information from a parent.

Raising concerns appropriately and productively. The College is committed to the education and wellbeing of each student. It is therefore critical that Parents are able to raise genuine concerns and grievances they may have about such matters in an appropriate, constructive and respectful forum. The College’s grievance management procedures are set out in the Grievances, Complaints and Appeals Policy. This policy sets out how concerns and grievances may be raised with the College; who they should be raised with, and how the College will deal with these in a respectful and timely manner. Parents with concerns and grievances should consult the Grievances, Complaints and Appeals Policy. However, in general: – : 1) Parents should not communicate with another student about an issue concerning their own child. Parents must not attempt to discipline a student who is not their child and should not raise their voice or be aggressive or hostile when communicating (verbally or non-verbally) with another family’s child. – . 2) Parents should raise their concerns with their child’s teacher in the first instance. More serious concerns or grievances, including where a parent is dissatisfied with a teacher’s response to a concern, may be raised with the appropriate member of the College leadership (as set out in the Grievances, Complaints and Appeals Policy). – . 3) Parents should clearly set out their concerns and grievances, and what they would practically like to see happen. – . 4) Parents should appreciate that while the College is committed to dealing with their concerns and grievances in a timely manner, it will not always be practicable for staff to provide an immediate acknowledgement or response (particularly where a concern or grievance is sent by email). – . 5) Parents should respect that the College employs experienced educators and other professionals who are well-trained in making academic, disciplinary, co-curricular and wellbeing decisions every day. While the College will always take into account the interests of the parent’s child, the College must ultimately make decisions that take into account the interests of all students (and others who may be affected by the College’s decisions). – . 6) Parents should recognise that just as the College will seek to respect each student’s privacy, the College will also respect the privacy of other members of the College community. This means there are limits to what information the College may share with a parent when issues arise. This does not mean that the College is not taking an issue or situation seriously or hiding information from a parent.