Common use of Records and Documentation Clause in Contracts

Records and Documentation. The pharmacy will maintain a record of the consultation. This will be recorded on the online form. Patients will be asked to consent to a follow up patient survey or interview as part of the evaluation. All relevant records must be managed in line with Records Management Code of Practice for Health and Social Care. Available Training and Premises All Community Pharmacy staff will want to ensure they have an up to date understanding of the service specification. In addition, all staff are expected to have completed Module 1 of ‘Let’s Communicate Cancer’ online learning outlined in Annex A prior to delivery of the service. To provide the service, pharmacies must have access to the online MS Form, e-RS (if applicable), and NHSmail within the pharmacy. Pharmacies must have a shared NHSmail mailbox for each pharmacy premises. The pharmacy contractor must have a standard operating procedure (SOP) in place covering the provision of the service (or services generally). This must include key contact details that are set out in Annex E. Your LPC (Local Pharmaceutical Committee) may be able to support with this. Prior to providing the service, the pharmacy contractor should review and make any necessary amendments to their business continuity plan to incorporate appropriate content on the service within the plan. Prior to provision of the service, the pharmacy contractor must be satisfactorily complying with their obligations under Schedule 4 of the Pharmaceutical Services Regulations (terms of service of NHS pharmacists) in respect of the provision of essential services and an acceptable system of clinical governance. The pharmacy contractor must ensure that all pharmacy staff involved in provision of the service are appropriately trained on the operation of the service, including relevant sections of the SOP for the service. It is of importance that locum pharmacists are made aware of the service and understand the SOP so that they can provide the service, including at weekends and Bank Holidays. Pharmacy owners and pharmacists should make their insurers aware of the provision of the new service. Service availability The pharmacy contractor must ensure that the service is available throughout the pharmacy’s core and supplementary opening hours. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age. Ensure all pharmacy team members, including locums and relief pharmacists, are aware of the procedures to be followed, including the training to deliver the service and have easy access to the key contact numbers for the service (they need to be recorded in the local SOP for the Service). Ensure all pharmacy team members, including locums and relief pharmacists, are aware of how to contact the support team for e-RS (if applicable) in the event that there is a problem with the system. Include the contact details in the local SOP for the Service. When locums are being booked to work at the pharmacy, make sure the locum is made aware that the Service is being provided and ensure they are able to provide the Service. If the Service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via xxxxxxx.xxxxxxxxxxxxxxxxxxx@xxx.xxx that they are no longer going to provide the service via email. At least one month’s notice must be provided prior to the cessation of service provision.

Records and Documentation. The pharmacy will maintain a record of the consultation. This will be recorded on the online formform and e-RS. Patients will be asked to consent to a follow up patient survey or interview as part of the evaluation. All relevant records must be managed in line with Records Management Code of Practice for Health and Social Care. Available Training and Premises All Community Pharmacy staff will want to ensure they have an up to date understanding of the service specification. In addition, all staff are expected to have completed Module 1 of ‘Let’s Communicate Cancer’ online learning outlined in Annex A prior to delivery of the service. To provide the service, pharmacies must have access to the online MS Form, e-RS (if applicable), and NHSmail within the pharmacy. Pharmacies must have a shared NHSmail mailbox for each pharmacy premises. The pharmacy contractor must have a standard operating procedure (SOP) in place covering the provision of the service (or services generally). This must include key contact details that are set out in Annex E. Your LPC (Local Pharmaceutical Committee) may be able to support with this. Prior to providing the service, the pharmacy contractor should review and make any necessary amendments to their business continuity plan to incorporate appropriate content on the service within the plan. Prior to provision of the service, the pharmacy contractor must be satisfactorily complying with their obligations under Schedule 4 of the Pharmaceutical Services Regulations (terms of service of NHS pharmacists) in respect of the provision of essential services and an acceptable system of clinical governance. The pharmacy contractor must ensure that all pharmacy staff involved in provision of the service are appropriately trained on the operation of the service, including relevant sections of the SOP for the service. It is of importance that locum pharmacists are made aware of the service and understand the SOP so that they can provide the service, including at weekends and Bank Holidays. Pharmacy owners and pharmacists should make their insurers aware of the provision of the new service. Service availability The pharmacy contractor must ensure that the service is available throughout the pharmacy’s core and supplementary opening hours. The pharmacy contractor must ensure the service is accessible, appropriate and sensitive to the needs of all service users. No eligible patient shall be excluded or experience difficulty in accessing and effectively using this service due to their race, gender, disability, sexual orientation, religion or belief, gender reassignment, marriage or civil partnership status, pregnancy or maternity, or age. Ensure all pharmacy team members, including locums and relief pharmacists, are aware of the procedures to be followed, including the training to deliver the service and have easy access to the key contact numbers for the service (they need to be recorded in the local SOP for the Service). Ensure all pharmacy team members, including locums and relief pharmacists, are aware of how to contact the support team for e-RS (if applicable) in the event that there is a problem with the system. Include the contact details in the local SOP for the Service. When locums are being booked to work at the pharmacy, make sure the locum is made aware that the Service is being provided and ensure they are able to provide the Service. If the Service must be temporarily withdrawn by the pharmacy due to unforeseen circumstances, the pharmacy contractor will ensure the elements of their business continuity plan related to the service are activated. If the pharmacy contractor wishes to cease to provide this service, they must notify NHS England via xxxxxxx.xxxxxxxxxxxxxxxxxxx@xxx.xxx that they are no longer going to provide the service via email. At least one month’s notice must be provided prior to the cessation of service provision.