Common use of Records Required Clause in Contracts

Records Required. Franchisee shall at all times maintain: 11.3.1. Records of all written complaints for a period of six (6) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 11.3.2. Records of outages for a period of six (6) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 11.3.3. Records of service calls for repair and maintenance for a period of six (6) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved;

Records Required. Franchisee shall at all times maintain: 11.3.1. 9.2.1 Records of all written complaints complaints, as captured by Franchisee’s complaint process, for a period of six (6) three years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 11.3.2. 9.2.2 Records of outages for a period of six (6) three years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 11.3.3. 9.2.3 Records of service calls for repair and maintenance for a period of six (6) three years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved;

Records Required. Franchisee shall at all times maintain: 11.3.19.3.1. Records of all written complaints for a period of six three (63) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 11.3.29.3.2. Records of outages for a period of six three (63) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 11.3.39.3.3. Records of service calls for repair and maintenance for a period of six three (63) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved;

Records Required. Franchisee shall at all times maintain: 11.3.19.14.1. Records of all written complaints received for a period of six (6) three years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will shall not be limited to complaints requiring an employee service call; 11.3.29.14.2. Records of outages for a period of six (6) three years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 11.3.39.14.3. Records of service calls for repair and maintenance for a period of six (6) three years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved;

Records Required. Franchisee shall at all times maintain: 11.3.18.4.1. Records of all written complaints for a period of six (6) three years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 11.3.28.4.2. Records of outages for a period of six (6) three years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 11.3.38.4.3. Records of service calls for repair and maintenance for a period of six (6) three years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved;

Records Required. Franchisee shall at all times maintain: 11.3.18.2.1. Records of all written complaints for a period of six three (63) years after receipt by Franchisee. The term “complaint” as used herein refers to complaints about any aspect of the Cable System or Franchisee’s cable operations, including, without limitation, complaints about employee courtesy. Complaints recorded will not be limited to complaints requiring an employee service call; 11.3.28.2.2. Records of outages for a period of six three (63) years after occurrence, indicating date, duration, area, and the number of Subscribers affected, type of outage, and cause; 11.3.38.2.3. Records of service calls for repair and maintenance for a period of six three (63) years after resolution by Franchisee, indicating the date and time service was required, the date of acknowledgment and date and time service was scheduled (if it was scheduled), and the date and time service was provided, and (if different) the date and time the problem was resolved;