Recovery requests. The merchant shall respond to a request for information received from Paynovate in connection with a specific Payment Transaction (retrieval request) by providing Paynovate with a legible copy of the Payment Transaction receipt and any other relevant information as determined by Paynovate within the time period specified in such request. If the merchant fails to respond within the time period specified, the merchant acknowledges that it will not be able to dispute the Chargeback for the Payment Transaction.
