Reinstatement of Technical Support. If (i) the standard warranty has ended, (ii) a previously purchased Service Contract has expired, been terminated by End User or terminated by Pulse Secure for non-payment or (iii) there has been a transfer of the System ownership, End User must initiate a reinstatement of Technical Support at xxx.xxxxxxxxxxx.xxx/xxxxxxx and a reinstatement fee must be paid before placing such System under a new Service Contract. The reinstatement fee is non-refundable and does not apply to the purchase of the Service Contract. System must be running a Supported Release to qualify for Technical Support. Systems that have reached EOS or are within one (1) year of EOS are not eligible for the purchase of a Service Contract. Systems that have reached the EOL announcement date will have a reduced level of services available during the five (5) year EOL timeline.
Appears in 3 contracts
Samples: Pulse Secure End User Support Agreement, Pulse Secure End User Support Agreement, Pulse Secure End User Support Agreement
Reinstatement of Technical Support. If (i) the standard warranty has ended, (ii) a previously purchased Service Contract has expired, been terminated by End User or terminated by Pulse Secure Xxxxxx for non-payment or (iii) there has been a transfer of the System ownership, End User must initiate a reinstatement of Technical Support at xxx.xxxxxxxxxxx.xxx/xxxxxxx and a reinstatement fee must be paid before placing such System under a new Service Contract. The reinstatement fee is non-refundable and does not apply to the purchase of the Service Contract. System must be running a Supported Release to qualify for Technical Support. Systems that have reached EOS or are within one (1) year of EOS are not eligible for the purchase of a Service Contract. Systems that have reached the EOL announcement date will have a reduced level of services available during the five (5) year EOL timeline.five
Appears in 1 contract
Samples: rs.ivanti.com
