Common use of Release Management Reporting Clause in Contracts

Release Management Reporting. Service Provider’s responsibilities include: 1. Provide a monthly Release report(s) in a format agreed with DIR as described in Exhibit 13, which report(s) will at a minimum include: 1.1. Number of Releases grouped by category and status. 1.2. Success rate of Releases, including number of successes, reversals, corrections, and those causing business disruptions. 1.3. Number and percentage of incidents and problems that are caused by failed releases. 1.4. Description of the cause of failed releases. 1.5. Trend analysis of the Releases reported during the thirteen (13) most recent months. 1.6. Planned Release schedule and progress reports against Projects. 2. Maintain a secure audit trail of all Releases. 3. Provide the reports and notices detailed in the Release Management process for each Release. 4. Provide reports on changes to Definitive Media Library, as required by DIR and DIR Customers. Report at a minimum should include: 4.1. Owner of software / hardware asset. 4.2. Source of change (e.g. Incident number, change request, service request, problem).