Release Management. The CONTRACTOR shall ensure that its service delivery processes include:
Release Management. The purpose of Release Management is to build, test and deliver the capability to provide the specified Services and that will accomplish the stakeholders’ requirements and deliver the intended objectives, and to establish effective use, delivery and support of the Service and its underpinning technologies and processes. Service Provider’s responsibilities include:
1. Facilitate and lead in the development and documentation of processes with Service Provider and other Service Component Provider(s).
2. Develop and establish a Release and distribution process so that each Change to Services is controlled, tested, traceable, authorized, and implemented in a structured manner.
3. Support information exchange between and among Service Provider and other Service Component Provider(s), DIR and DIR Customer to improve end-to-end Release Management.
4. Validate that the Release Management process provides an audit trail that meets the legislative and policy requirements to which DIR and DIR Customer must comply.
5. Integrate Service Provider’s Release Management process with the Release Management processes of DIR Customers and other Service Component Provider(s).
6. Integrate Service Provider’s Release Management process with the other Service Management processes, including Incident Management, Problem Management, Change Management, and Configuration Management.
7. Support Release Management activities across all Service Provider and Service Component Provider(s) functions that provide Services to DIR and DIR Customers.
8. Communicate and coordinate the Release Management processes, policies and procedures within Service Provider’s own organization, other Service Component Provider(s), DIR, and DIR Customers.
8.1. Provide on-going methods for training Service Provider staff, other Service Component Provider(s), DIR, and DIR Customers on the Release Management Process.
9. Define Release Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles that will ensure the success of the Release Management Process.
9.1. Routinely verify the effective compliance with the Release Management Policies and Procedures by Service Provider and other Service Component Provider(s).
10. Cooperate and work with Service Component Provider(s) to maintain the Release Management Plan that is agreed to by DIR.
10.1. Routinely verify the effective execution of the Release Management Plan, by Service Provider and other Service Component Provider(s...
Release Management. The Supplier shall review Release notes for important changes effecting customers and will provide the Local Government with written notice of any upcoming Release. If Supplier or the Local Government determines, acting reasonably, that a Release may materially degrade the Solution, the Local Government will undertake UAT with the prompt assistance of the Supplier, and will report any broken integration, degradation or instability in the Solution, or other defect/fault in the performance or functionality of the Solution. The Local Government Users will test the Release and Supplier will incorporate the test results into the deployment of the Release, providing workarounds, remedial actions, Release documentation and training as needed.
Release Management. Arapahoe County uses an Agile Methodology of development at this time. As prescribed in Agile Methodology, Arapahoe County will perform frequent releases. Arapahoe County will perform any release that impacts the services during a maintenance window to be defined and communicated to the Subscribing County at least 72 hours in advance, unless emergency maintenance is required. Arapahoe County reserves the right to perform off cycle releases after hours or during business hours if system functionality needs to be restored. In the situation where maintenance is required outside of a maintenance window, Arapahoe County will give the Subscribing County as much notice as reasonably possible.
Release Management. Every year a number of releases are made available to UNISERV Customer. As part of the CDH Managed Service, the new releases are installed for Customers CHD Solution in combination with Customer data and configurations. Initially UNISERV deploys the new release to Customers test Instance to enable Customer two (2) weeks of integration testing with other systems Customer employs. After the two (2) weeks, UNISERV deploys the new release to Customers production Instance.
Release Management. Suppliers shall ensure that ITIL-aligned release management is used for the rollout of changes to hardware and software (including version upgrades or configuration); and Suppliers shall ensure that any changes to hardware or software (including version upgrades or configuration) can be rolled back to the previous working configuration. Suppliers shall ensure that any new releases are discussed with the Contracting Body, and the implementation plan for such new releases is agreed with them, prior to rollout.
Release Management. The Supplier provide Maintenance Releases of the Software on an annual basis and the implementing of these releases will be done using the agreed change management process. Roadmaps regarding the development of the product are published regularly and can be requested at any time by the Customer.
Release Management. The system’s release schedule involves planning, approval for system outages from stakeholders, and management of the resources required to execute the schedule. A quarterly release schedule is required to meet operational availability requirements. The Contractor shall attend the monthly PMO release planning meeting and provide a proposed release plan identifying CRs for appropriate releases based on the problem management backlog assignments and PMO ranking. The Contractor shall provide status updates for ongoing release plans at the release planning meeting. The Contractor shall schedule, coordinate, plan, and implement approved releases with CM. The Contractor shall assign builds to appropriate software releases as identified in the GCSS-MC CMP and develop 30/60/90 day release schedules based upon assignment, prioritization, and scheduling, including refreshing the environments defined in Section 1.1. The Contractor shall maintain a PSS and Production Software Baseline Reports (PSBR) and track CRs or software releases by build per release, patch set, and clones provided as GFI. The Contractor shall gather approved CR and build-specific data by attending CAB and CCB meetings, Test Incident Reporting (TIR) meetings, testing hot-washes and applicable meetings to incorporate into an assignment, prioritization, and scheduling spreadsheet. The Contractor shall coordinate with the Government to schedule ad hoc system backups and database clones for promotion to solution development and test instances, and compile the 30/60/90 day release schedule. The Contractor shall prepare DD Form 1149 and track distribution of clones and clone contents (builds). The Contractor shall identify requirements and propose an associated schedule for technical refresh of these environments.
Release Management. With regard to the launch of new releases, SIX differentiates between major and minor releases. Only major releases shall require adjustments by the Network Partner. In most cases, a major release shall comprise the implementation of Network-Relevant Functions, since if they are not supported by a Network Partner, it would result in functional restrictions to other Network Part- ners participating in the eBill Ecosystem. A full list of Network-Relevant Functions may be found in Appendix 3 “Network-Relevant Functions”. SIX shall provide the technical specifications six (6) months prior to the implementation of a ma- jor release requiring adjustments from the Network Partners. The Network Partner shall make the adjustments within 6 months from the implementation. For this period, SIX shall guarantee the backwards compatibility of the interface in order for Network Partners to be able to make adjustments to their systems also following the release by SIX. SIX shall notify Network Partners in advance of changes, the planned implementation date and the period for which the back- wards compatibility is guaranteed.
Release Management. Change control for a CSG code release provides information for the event only. The change control record does not provide detailed information for each project included in the release. The Release communication development and delivery schedule is as follows: The release communication cycle begins *** **** ***** ** * *******. CSG sends the following communications at the following times during the release cycle. • *** **** ***** ** *******-- Impact Matrix (RIM) • ** **** ***** ** *******-- Preview • ** **** ***** ** *******--****** Release Overview • ** **** ***** ** *******--Bitmap and UDF Memo • ** **** ***** ** *******--Bulletin and User’s Guide Updates • **** **** ***** ** *******-- Updates More information on the Release communication deliverables can be found on the CSG support extranet (xx.xxxxxxxxxx.xxx). Execution Copy EXHIBIT H.8 – SERVICE LEVEL REPORTING AND REVIEWS
