Remedy for Missed Response Times. In the event that UWS does not meet its contracted response times for Severity 1 issues, End User shall have the right to escalate directly to UWS management and seek the following remedies: Ongoing written status reports from UWS’ management as to progress on the specific problem in question at a frequency as defined by End User. Ongoing verbal status reports via conference call from UWS management as to progress on the specific problem in question at a frequency as defined by the End User.
Appears in 2 contracts
Samples: End User Master Subscription Agreement, End User Master Subscription Agreement
Remedy for Missed Response Times. In the event that UWS does not meet its contracted response times for Severity 1 issuestimes, End User shall have the right to escalate directly to UWS management and seek the following remedies: 24 Ongoing written status reports from UWS’ management as to progress on the specific problem in question at a frequency as defined by End User. Ongoing verbal status reports via conference call from UWS management as to progress on the specific problem in question at a frequency as defined by the End User.
Appears in 1 contract
Remedy for Missed Response Times. In the event that UWS does not meet its contracted response times for Severity 1 issuestimes, End User shall have the right to escalate directly to UWS management and seek the following remedies: Ongoing written status reports from UWS’ management as to progress on the specific problem in question at a frequency as defined by End User. • Ongoing verbal status reports via conference call from UWS management as to progress on the specific problem in question at a frequency as defined by the End User.
Appears in 1 contract