REMOTE HANDS SERVICES. 11.1. Customer may request Leaseweb Support Services (the “Remote Hands Services”) in relation to Colocation Services and the Colocated Equipment. Remote Hands Services may include: pushing a button or switching a toggle; support of planned routine maintenance; tape swaps; power cycling equipment; cable organization, cross connect inventory and labelling; observing, describing or reporting on display information on machines or consoles; modifying basic cable layout; running diagnostics; installation of received equipment; typing commands on a keyboard console; replacing hardware components with spares or upgrades; circuit testing.
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
