Common use of Repair and Maintenance Clause in Contracts

Repair and Maintenance. 9.21.6.1 Qwest will allow CLEC/DLEC to access UNE-P Line Splitting at the point where the combined voice and data Loop is cross-connected to the POTS Splitter. 9.21.6.2 The Customer of record will be responsible for reporting to Qwest voice service troubles provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on the physical line between Network Interface Devices at the user premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC will be responsible for repairing data services provided on UNE-P Line Splitting. Qwest, CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters will be responsible for their maintenance. 9.21.6.3 Qwest, CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.html. In the interim, Qwest and CLEC/DLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line Splitting. 9.21.6.3.1 If an End User complains of a voice service problem that may be related to the use of an UNE-P for data services, Qwest and CLEC/DLEC will work together with the End User to solve the problem to the satisfaction of the End User. Qwest will not disconnect the data service without authorization from the Customer of record. 9.21.6.3.2 CLEC and DLEC are responsible for their respective End User base. CLEC/DLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Users. 9.21.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record the TIC Charge. 9.21.6.3.4 When trouble reported by the Customer of record is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record on a case-by-case basis. The Customer of record may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 When POTS Splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC will order and install additional Splitter cards as necessary to increase the capacity of the POTS Splitters. CLEC/DLEC will leave one unused, spare Splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity.

Repair and Maintenance. 9.21.6.1 9.4.6.1 Qwest will allow CLEC/DLEC CLEC to access UNE-P Line Splitting Shared Loops at the point where the combined voice and data Loop is cross-connected to the POTS Splitter. 9.21.6.2 The Customer of record 9.4.6.2 Qwest will be responsible for reporting to Qwest repairing voice service troubles services provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on Shared Loops and the physical line between Network Interface Devices at the user End User premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC Qwest will also be responsible for inside wiring at End User premises in accordance with the terms and conditions of inside wire maintenance agreements, if any, between Qwest and its End Users. CLEC will be responsible for repairing data services provided on UNE-P Line SplittingShared Loops and is entitled to test the entire frequency range of the Loop facility. Qwest, Qwest and CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters will be responsible for their maintenance. 9.21.6.3 Qwest, 9.4.6.3 Qwest and CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting Sharing and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.html. xxxx://xxx.xxxxx.xxx/wholesale/. In the interim, Qwest and CLEC/DLEC CLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line SplittingSharing. 9.21.6.3.1 9.4.6.3.1 If an End User complains of a voice service problem that may be related to the use of an UNE-P a Shared Loop for data services, Qwest and CLEC/DLEC CLEC will work together with the End User to solve the problem to the satisfaction of the End User. Qwest will not disconnect the data service provided to an End User over a Shared Loop without authorization from the Customer written permission of recordCLEC unless the End User’s voice service is so degraded that the End User cannot originate or receive voice grade calls and/or the End User authorizes Qwest to disconnect the data service. Qwest will notify CLEC whenever this occurs upon voice trouble ticket closure. 9.21.6.3.2 9.4.6.3.2 Qwest and CLEC and DLEC are responsible for their respective End User base. CLEC/DLEC Qwest and CLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Users. 9.21.6.3.3 9.4.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting Shared Loops in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record CLEC the TIC Charge. 9.21.6.3.4 9.4.6.3.4 When trouble reported by the Customer of record CLEC is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record CLEC on a case-by-case basis. The Customer of record CLEC may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record CLEC with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record CLEC will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC CLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 Charge. 9.4.6.4 When POTS Splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC CLEC will order and install additional Splitter cards as necessary to increase the capacity of the POTS Splitters. CLEC/DLEC CLEC will leave one unused, spare Splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity. 9.4.6.5 When POTS Splitters are installed in Qwest Wire Centers via standard Collocation arrangements, CLEC may install test access equipment in its Collocation areas in those Wire Centers for the purpose of testing Shared Loops. This equipment must meet the requirements for Central Office equipment set by the FCC in its March 31, 1999 Order in CC Docket No. 98-147. 9.4.6.6 Qwest and CLEC will work together to address End User initiated repair requests and to prevent adverse impacts to the End User.

Repair and Maintenance. 9.21.6.1 Qwest will allow CLEC/DLEC to access UNE-P Line Splitting at the point where the combined voice and data Loop is cross-connected to the POTS Splitter. 9.21.6.2 The Customer of record will be responsible for reporting to Qwest voice service troubles provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on the physical line between Network Interface Devices at the user premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC will be responsible for repairing data services provided on UNE-P Line Splitting. Qwest, CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters will be responsible for their maintenance. 9.21.6.3 Qwest, CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.html. In the interim, Qwest and CLEC/DLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line Splitting. 9.21.6.3.1 If an End User complains of a voice service problem that may be related to the use of an UNE-P for data services, Qwest and CLEC/DLEC will work together with the End User to solve the problem to the satisfaction of the End User. Qwest will not disconnect the data service without authorization from the Customer of record. 9.21.6.3.2 CLEC and DLEC are responsible for their respective End User base. CLEC/DLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Users. 9.21.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record the TIC Charge. 9.21.6.3.4 When trouble reported by the Customer of record is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record on a case-by-case basis. The Customer of record may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record with the relevant test results on a case-case- by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 When POTS Splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC will order and install additional Splitter cards as necessary to increase the capacity of the POTS Splitters. CLEC/DLEC will leave one unused, spare Splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity.

Repair and Maintenance. 9.21.6.1 Qwest will allow CLEC/DLEC to access UNE-P Line Splitting at the point where the combined voice Line and data Loop loop is cross-connected to the POTS Splittersplitter. 9.21.6.2 The Customer of record CLEC/DLEC will be responsible for reporting to Qwest voice service troubles provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on the physical line between Network Interface Devices network interface devices at the user premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC will be responsible for repairing data services provided on UNE-P Line Splitting. Qwest, CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters splitters will be responsible for their maintenance. 9.21.6.3 Qwest, CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.htmlxxxx://xxx.xxxxx.xxx/wholesale/productsServices/irrg/index.html. In the interim, Qwest and CLEC/DLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line Splitting. 9.21.6.3.1 If an End User end user complains of a voice service problem that may be related to the use of an UNE-P for data services, Qwest and CLEC/DLEC will work together with the End User end user to solve the problem to the satisfaction of the End Userend user. Qwest will not disconnect the data service without authorization from the Customer of recordCLEC/DLEC. 9.21.6.3.2 CLEC and DLEC are responsible for their respective End User end user base. CLEC/DLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Usersend users. 9.21.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting in response to trouble tickets initiated by CLEC/DLEC. When trouble tickets are initiated by CLEC/DLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record CLEC the TIC Charge. 9.21.6.3.4 When trouble reported by the Customer of record CLEC/DLEC is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record CLEC/DLEC on a case-by-case basis. The Customer of record CLEC/DLEC may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record CLEC/DLEC with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record CLEC will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge miscellaneous charge to the Customer of record CLEC. 9.21.6.4 When POTS Splitters splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC will order and install additional Splitter splitter cards as necessary to increase the capacity of the POTS Splitterssplitters. CLEC/DLEC will leave one unused, spare Splitter splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity. 9.21.6.5 When POTS splitters are installed in Qwest Wire Centers via standard Collocation arrangements, CLEC/DLEC may install test access equipment in its Collocation areas in those Wire Centers for the purpose of testing UNE-P Line Splitting. This equipment must meet the requirements for Central Office equipment set by the FCC. 9.21.6.6 Qwest, CLEC and DLEC will work together to address end user initiated repair requests and to prevent adverse impacts to the end user.

Repair and Maintenance. 9.21.6.1 9.4.6.1 Qwest will allow CLEC/DLEC CLEC to access UNE-P Line Splitting Shared Loops at the point where the combined voice and data Loop loop is cross-connected to the POTS Splittersplitter. 9.21.6.2 The Customer of record 9.4.6.2 Qwest will be responsible for reporting to Qwest repairing voice service troubles services provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on Shared Loops and the physical line between Network Interface Devices network interface devices at the end user premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC Qwest will also be responsible for inside wiring at end user premises in accordance with the terms and conditions of inside wire maintenance agreements, if any, between Qwest and its end users. CLEC will be responsible for repairing data services provided on UNE-P Line SplittingShared Loops. Qwest, Qwest and CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters splitters will be responsible for their maintenance. 9.21.6.3 Qwest, 9.4.6.3 Qwest and CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting Sharing and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.html. xxxx://xxx.xxxxxx.xxx/carrier/guides/interconnect/. In the interim, Qwest and CLEC/DLEC CLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line SplittingSharing. 9.21.6.3.1 9.4.6.3.1 If an End User end user complains of a voice service problem that may be related to the use of an UNE-P a Shared Loop for data services, Qwest and CLEC/DLEC CLEC will work together with the End User end user to solve the problem to the satisfaction of the End Userend user. Qwest will not disconnect the data service provided to an end user over a Shared Loop without authorization from the Customer written permission of recordCLEC unless the end user’s voice service is so degraded that the end user cannot originate or receive voice grade calls and/or the end user authorizes Qwest to disconnect the data service. Qwest will notify CLEC whenever this occurs upon voice trouble ticket closure. 9.21.6.3.2 9.4.6.3.2 Qwest and CLEC and DLEC are responsible for their respective End User end user base. CLEC/DLEC Qwest and CLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Usersend users. 9.21.6.3.3 9.4.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting Shared Loops in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. e.g., opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record CLEC the TIC Charge. 9.21.6.3.4 9.4.6.3.4 When trouble reported by the Customer of record CLEC is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record CLEC on a case-by-case basis. The Customer of record CLEC may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record CLEC with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record CLEC will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC CLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 miscellaneous charge. 9.4.6.4 When POTS Splitters splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC CLEC will order and install additional Splitter splitter cards as necessary to increase the capacity of the POTS Splitterssplitters. CLEC/DLEC CLEC will leave one unused, spare Splitter splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity. 9.4.6.5 When POTS splitters are installed in Qwest Wire Centers via standard Collocation arrangements, CLEC may install test access equipment in its Collocation areas in those Wire Centers for the purpose of testing Shared Loops. This equipment must meet the requirements for Central Office equipment set by the FCC. 9.4.6.6 Qwest and CLEC will work together to address end user initiated repair requests and to prevent adverse impacts to the end user.

Repair and Maintenance. 9.21.6.1 Qwest will allow CLEC/DLEC to access UNE-P Line Splitting at the point where the combined voice and data Loop is cross-connected to the POTS Splitter. 9.21.6.2 The Customer of record will be responsible for reporting to Qwest voice service troubles provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on the physical line between Network Interface Devices at the user premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC will be responsible for repairing data services provided on UNE-P Line Splitting. Qwest, CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters will be responsible for their maintenance. 9.21.6.3 Qwest, CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.html. In the interim, Qwest and CLEC/DLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line Splitting. 9.21.6.3.1 If an End User complains of a voice service problem that may be related to the use of an UNE-P for data services, Qwest and CLEC/DLEC will work together with the End User to solve the problem to the satisfaction of the End User. Qwest will not disconnect the data service without authorization from the Customer of record. 9.21.6.3.2 CLEC and DLEC are responsible for their respective End User base. CLEC/DLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Users. 9.21.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record the TIC Charge.. December 11, 2002/msd/UNEs Amd - NE.doc 94 Amendment to CDS-020226-0010 - (From 5/31/02 NE SGAT) 9.21.6.3.4 When trouble reported by the Customer of record is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record on a case-by-case basis. The Customer Cus tomer of record may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 When POTS Splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC will order and install additional Splitter cards as necessary to increase the capacity of the POTS Splitters. CLEC/DLEC will leave one unused, spare Splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity.

Repair and Maintenance. 9.21.6.1 9.4.6.1 Qwest will allow CLEC/DLEC CLEC to access UNE-P Line Splitting Shared Loops at the point where the combined voice and data Loop is cross-connected to the POTS Splitter. 9.21.6.2 The Customer of record 9.4.6.2 Qwest will be responsible for reporting to Qwest repairing voice service troubles services provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on Shared Loops and the physical line between Network Interface Devices at the user End User premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC Qwest will also be responsible for inside wiring at End User premises in accordance with the terms and conditions of inside wire maintenance agreements, if any, between Qwest and its End Users. CLEC will be responsible for repairing data services provided on UNE-P Line SplittingShared Loops and is entitled to test the entire frequency range of the Loop facility. Qwest, Qwest and CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters will be responsible for their maintenance. 9.21.6.3 Qwest, 9.4.6.3 Qwest and CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting Sharing and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.html. xxxx://xxx.xxxxx.xxx/wholesale/. In the interim, Qwest and CLEC/DLEC CLEC agree that the following general principles will guide the repair and maintenance process for UNELine Sharing. December 11, 2002/msd/UNEs Amd - NE.doc 40 Amendment to CDS-020226-P Line Splitting.0010 - (From 5/31/02 NE SGAT) 9.21.6.3.1 9.4.6.3.1 If an End User complains of a voice service problem that may be related to the use of an UNE-P a Shared Loop for data services, Qwest and CLEC/DLEC CLEC will work together with the End User to solve the problem to the satisfaction of the End User. Qwest will not disconnect the data service provided to an End User over a Shared Loop without authorization from the Customer written permission of recordCLEC unless the End User’s voice service is so degraded that the End User cannot originate or receive voice grade calls and/or the End User authorizes Qwest to disconnect the data service. Qwest will notify CLEC whenever this occurs upon voice trouble ticket closure. 9.21.6.3.2 9.4.6.3.2 Qwest and CLEC and DLEC are responsible for their respective End User base. CLEC/DLEC Qwest and CLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Users. 9.21.6.3.3 9.4.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting Shared Loops in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record CLEC the TIC Charge. 9.21.6.3.4 9.4.6.3.4 When trouble reported by the Customer of record CLEC is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record CLEC on a case-by-case basis. The Customer of record CLEC may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record CLEC with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record CLEC will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC CLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 Charge. 9.4.6.4 When POTS Splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC CLEC will order and install additional Splitter cards as necessary to increase the capacity of the POTS Splitters. CLEC/DLEC CLEC will leave one unused, spare Splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity. 9.4.6.5 When POTS Splitters are installed in Qwest Wire Centers via standard Collocation arrangements, CLEC may install test access equipment in its Collocation areas in those Wire Centers for the purpose of testing Shared Loops. This equipment must meet the requirements for Central Office equipment set by the FCC in its March 31, 1999 Order in CC Docket No. 98-147. 9.4.6.6 Qwest and CLEC will work together to address End User initiated repair requests and to prevent adverse impacts to the End User.

Repair and Maintenance. 9.21.6.1 9.4.6.1 Qwest will allow CLEC/DLEC CLEC to access UNE-P Line Splitting Shared Loops at the point where the combined voice and data Loop loop is cross-connected to the POTS Splittersplitter. 9.21.6.2 The Customer of record 9.4.6.2 Qwest will be responsible for reporting to Qwest repairing voice service troubles services provided over UNE-P Line Splitting. Qwest will be responsible to repair troubles on Shared Loops and the physical line between Network Interface Devices network interface devices at the end user premises and the point of demarcation in Qwest Wire Centers. CLEC/DLEC Qwest will also be responsible for inside wiring at end user premises in accordance with the terms and conditions of inside wire maintenance agreements, if any, between Qwest and its end users. CLEC will be responsible for repairing data services provided on UNE-P Line SplittingShared Loops and is entitled to test the entire frequency range of the loop facility. Qwest, Qwest and CLEC and DLEC each will be responsible for maintaining its equipment. The entity that controls the POTS Splitters splitters will be responsible for their maintenance. 9.21.6.3 Qwest, 9.4.6.3 Qwest and CLEC and DLEC will continue to develop repair and maintenance procedures for UNE-P Line Splitting Sharing and agree to document final agreed to procedures in a methods and procedures document that will be made available on Qwest’s website: xxxx://xxx.xxxxx.xxx/wholesale/productsservices/pcat/index.htmlxxxx://xxx.xxxxx.xxx/wholesale/productsServices/irrg/TABL1-0.html. In the interim, Qwest and CLEC/DLEC CLEC agree that the following general principles will guide the repair and maintenance process for UNE-P Line SplittingSharing. 9.21.6.3.1 9.4.6.3.1 If an End User end user complains of a voice service problem that may be related to the use of an UNE-P a Shared Loop for data services, Qwest and CLEC/DLEC CLEC will work together with the End User end user to solve the problem to the satisfaction of the End Userend user. Qwest will not disconnect the data service provided to an end user over a Shared Loop without authorization from the Customer written permission of recordCLEC unless the end user’s voice service is so degraded that the end user cannot originate or receive voice grade calls and/or the end user authorizes Qwest to disconnect the data service. Qwest will notify CLEC whenever this occurs upon voice trouble ticket closure. 9.21.6.3.2 9.4.6.3.2 Qwest and CLEC and DLEC are responsible for their respective End User end user base. CLEC/DLEC Qwest and CLEC will have the responsibility for initiation and resolution of any service trouble report(s) initiated by their respective End Usersend users. 9.21.6.3.3 9.4.6.3.3 Qwest will test for electrical faults (e.g. opens, and/or foreign voltage) on UNE-P Line Splitting Shared Loops in response to trouble tickets initiated by CLEC. When trouble tickets are initiated by CLEC, and such trouble is not an electrical fault (e.g. opens, shorts, and/or foreign voltage) in Qwest’s network, Qwest will assess the Customer of record CLEC the TIC Charge. 9.21.6.3.4 9.4.6.3.4 When trouble reported by the Customer of record CLEC is not isolated or identified by tests for electrical faults (e.g. opens, shorts, and/or foreign voltage), Qwest may perform additional testing at the request of the Customer of record CLEC on a case-by-case basis. The Customer of record CLEC may request that Qwest perform additional testing and Qwest may decide not to perform requested testing where it believes, in good faith, that additional testing is unnecessary because the test requested has already been performed or otherwise duplicates the results of a previously performed test. In this case, Qwest will provide the Customer of record CLEC with the relevant test results on a case-by-case basis. If this additional testing uncovers electrical fault trouble (e.g. opens, shorts, and/or foreign voltage) in the portion of the network for which Qwest is responsible, the Customer of record CLEC will not be charged by Qwest for the testing. If this additional testing uncovers a problem in the portion of the network for which CLEC/DLEC CLEC is responsible, Qwest will assess the appropriate Miscellaneous Charge to the Customer of record 9.21.6.4 miscellaneous charge. 9.4.6.4 When POTS Splitters splitters are installed in Qwest Wire Centers via Common Area Splitter Collocation, CLEC/DLEC CLEC will order and install additional Splitter splitter cards as necessary to increase the capacity of the POTS Splitterssplitters. CLEC/DLEC CLEC will leave one unused, spare Splitter splitter card in every shelf to be used for repair and maintenance until such time as the card must be used to fill the shelf to capacity. 9.4.6.5 When POTS splitters are installed in Qwest Wire Centers via standard Collocation arrangements, CLEC may install test access equipment in its Collocation areas in those Wire Centers for the purpose of testing Shared Loops. This equipment must meet the requirements for Central Office equipment set by the FCC in its March 31, 1999 Order in CC Docket No. 98-147. 9.4.6.6 Qwest and CLEC will work together to address end user initiated repair requests and to prevent adverse impacts to the end user.