Common use of Reporting and Claims Clause in Contracts

Reporting and Claims. To file a claim under this SLA, Customer must send an email to xxx@xxxxx.xxx with the following details: • Billing information, including company name, billing address, billing contact and billing contact phone number • Downtime information with dates and time periods for each instance of downtime during the relevant period • An explanation of the claim made under this Agreement, including any relevant calculations. Claims may only be made on a calendar quarter basis within thirty (30) days of the end of the relevant quarter, except for periods at the end of this Agreement that do not coincide with a calendar quarter, in which case Customer must make any claim after the end of this Agreement. All claims will be verified against Veeva's system records. Should any periods of downtime submitted by Customer be disputed, the Parties shall resolve the dispute in accordance with this Agreement.

Appears in 2 contracts

Samples: Veeva Master Subscription Agreement, Veeva Master Subscription Agreement

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Reporting and Claims. To file a claim under this SLA, Customer must send an email to xxx@xxxxx.xxx with the following details: Billing information, including company name, billing address, billing contact and billing contact phone number Downtime information with dates and time periods for each instance of downtime during the relevant period An explanation of the claim made under this Agreement, including any relevant calculations. Claims may only be made on a calendar quarter basis within thirty (30) days of the end of the relevant quarter, except for periods at the end of this Agreement that do not coincide with a calendar quarter, in which case Customer must make any claim after the end of this Agreement. All claims will be verified against Veeva's system records. Should any periods of downtime submitted by Customer be disputed, the Parties shall resolve the dispute in accordance with this Agreement.

Appears in 1 contract

Samples: Veeva Master Subscription Agreement

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Reporting and Claims. To file a claim under this SLA, Customer must send an email to xxx@xxxxx.xxx xxx@xxxxxxxxxxx.xxx with the following details: • Billing information, including company name, billing address, billing contact and billing contact phone number • Downtime information with dates and time periods for each instance of downtime during the relevant period • An explanation of the claim made under this the Agreement, including any relevant calculations. Claims may only be made on a calendar quarter basis within thirty (30) days of the end of the relevant quarter, except for periods at the end of this the Agreement that do not coincide with a calendar quarter, in which case Customer must make any claim after the end of this its Agreement. All claims will be verified against VeevaCompliance's system records. Should any periods of downtime submitted by Customer be disputed, the Parties shall resolve the dispute in accordance with this Agreement.

Appears in 1 contract

Samples: Master Subscription Agreement

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