Common use of Reporting faults Clause in Contracts

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 18 contracts

Sources: Customer Terms & Conditions, Customer Terms & Conditions, Business Terms

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 9 contracts

Sources: Telecommunications, Telecommunications, Standard Form of Agreement

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours. (ii) Before reporting a faultafault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 5 contracts

Sources: Customer Terms, Customer Terms, Customer Terms

Reporting faults. (ia) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (iib) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iiic) You must not report a fault directly to one of our Partners unless we ask you to do so. (ivd) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 4 contracts

Sources: Customer Agreement, Customer Agreement, Customer Terms

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a false alarm’alarm‟, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 3 contracts

Sources: Standard Form of Agreement, Standard Form of Agreement, Standard Form of Agreement

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a false alarm’alarm‟, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 2 contracts

Sources: Standard Form of Agreement, Customer Terms

Reporting faults. (i) i. You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) . You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) . If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 2 contracts

Sources: Customer Terms, Standard Form of Agreement

Reporting faults. (ia) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (iib) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iiic) You must not report a fault directly to one of our Partners unless we ask you to do so. (ivd) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Telecommunications Services Agreement

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours. (ii) Before reporting a faultafault, you must youmust take all reasonable steps to ensure toensure that the fault is not thefault isnot caused by equipment byequipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Terms

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hoursline. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Agreement

Reporting faults. (i) i. You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours. (ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) . You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) . If you report a fault that turns out to be a false alarm’alarm‟, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Standard Agreement

Reporting faults. (i) i. You may report faults in relation to a Service or the Network by contacting our help line during its operating hoursline. (ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) . You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) . If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Agreement

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) . You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) . If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Terms

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its i ts operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Terms

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hourshours on 1300 53 44 66. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Terms and Conditions

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) . • Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) . • You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) . • If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.

Appears in 1 contract

Sources: Customer Terms