Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 18 contracts
Samples: Customer Terms & Conditions, Customer Terms & Conditions, Business Terms
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours.
(ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 9 contracts
Samples: Telecommunications, Telecommunications, Customer Terms
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours.
(ii) Before reporting a faultafault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 5 contracts
Samples: Customer Terms, Customer Terms, Customer Terms
Reporting faults. (ia) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours.
(iib) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iiic) You must not report a fault directly to one of our Partners unless we ask you to do so.
(ivd) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 4 contracts
Samples: Telco Standard Form of Agreement, Customer Agreement, Customer Agreement
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours.
(ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘“false alarm’alarm‟, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 3 contracts
Samples: Standard Form of Agreement, Standard Form of Agreement, Standard Form of Agreement
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours.
(ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘„false alarm’alarm‟, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 2 contracts
Samples: Standard Form of Agreement, Customer Terms
Reporting faults. (i) i. You may report faults in relation to a Service or the Network by contacting our help line during its operating hours.
(ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) . You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) . If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 2 contracts
Samples: Standard Form of Agreement, Customer Terms
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours.
(ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) . You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) . If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Terms
Reporting faults. (i) i. You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours.
(ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) . You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) . If you report a fault that turns out to be a ‘“false alarm’alarm‟, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Standard Agreement
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its i ts operating hours.
(ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Terms
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours.
(ii) . • Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) . • You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) . • If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Terms
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hourshours on 1300 53 44 66.
(ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Terms and Conditions
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hoursline.
(ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Agreement
Reporting faults. (ia) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours.
(iib) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iiic) You must not report a fault directly to one of our Partners unless we ask you to do so.
(ivd) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Reporting faults. (i) i. You may report faults in relation to a Service or the Network by contacting our help line during its operating hoursline.
(ii) . Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network.
(iii) . You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) . If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Agreement
Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line call centre during its operating hours.
(ii) Before reporting a faultafault, you must youmust take all reasonable steps to ensure toensure that the fault is not thefault isnot caused by equipment byequipment which is not part of the Network.
(iii) You must not report a fault directly to one of our Partners unless we ask you to do so.
(iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Appears in 1 contract
Samples: Customer Terms