Common use of Reporting faults Clause in Contracts

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report. (c) Repairing faults (i) We will use reasonable efforts to repair faults in Our Facilities within a reasonable period. (ii) We will use reasonable efforts to have our Partners repair faults in Partner Facilities within a reasonable period. (iii) You are responsible for maintaining and repairing your own equipment (except where we supplied it and you have warranty rights in relation to a fault).

Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. (ii) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. (iii) You must not report a fault directly to one of our Partners unless we ask you to do so. (iv) If you report a fault that turns out to be a ‘false a‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report. (c) Repairing faults (iiii) We will use reasonable efforts to repair faults in Our Facilities within a reasonable period. (ii) . We will use reasonable efforts to have our Partners repair faults in Partner Facilities within a reasonable period. (iii) . You are responsible for maintaining and repairing your own equipment (except where we supplied it and you have warranty rights in relation to a fault).