Common use of Reporting of Faults Clause in Contracts

Reporting of Faults. (a) The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Services used for the Service Provider’s internal purposes. (b) Until the LFC has provided the Service Provider with diagnostic tools that will, in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), the LFC will not be entitled to charge a “No Fault Found” Ancillary Charge in accordance with: (i) the Bitstream Services Operations Manual; and (ii) the Price List, in relation to any Bitstream Service where the LFC diagnoses the Fault as not being a Fault that the LFC is responsible for under clause 6.1 prior to initiating a truck roll in respect of such Fault. The LFC will give the Service Provider no less than ninety (90) days’ notice of the date that the Diagnostic Tools will be made available and, from the day the Diagnostic Tools are made available, this clause 6.2(b) will no longer apply. (c) Before reporting a Fault to the LFC the Service Provider will: (i) use its reasonable endeavours to confirm the presence of the Fault; (ii) perform an initial diagnosis to identify where the Fault has arisen; (iii) use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End Users; and (iv) use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. (d) When reporting a Fault to the LFC, the Service Provider will provide to the LFC all relevant information held by the Service Provider in respect of the Fault. (e) If the Service Provider’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider will report that Fault to the LFC in accordance with the procedure set out in the applicable Operations Manual.

Reporting of Faults. (a) The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Services used for the Service Provider’s internal purposes. (b) Until the LFC has provided the Service Provider with diagnostic tools that will, in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), the LFC will not be entitled to charge a “No Fault Foundfault found” Ancillary Charge in accordance with: (i) the Bitstream Services Operations Manual; and (ii) the Price List, in relation to any Bitstream Service where the LFC diagnoses the Fault as not being a Fault that the LFC is responsible for under clause 6.1 prior to initiating a truck roll in respect of such Fault. The LFC will give the Service Provider no less than ninety (90) 90 days’ notice of the date that the Diagnostic Tools will be made available and, from the day the Diagnostic Tools are made available, this clause 6.2(b) will no longer apply. (c) Before reporting a Fault to the LFC the Service Provider will: (i) use its reasonable endeavours to confirm the presence of the Fault; (ii) perform an initial diagnosis to identify where the Fault has arisen; (iii) use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End Users; and (iv) use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. (d) When reporting a Fault to the LFC, the Service Provider will provide to the LFC all relevant information held by the Service Provider in respect of the Fault. (e) If the Service Provider’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider will report that Fault to the LFC in accordance with the procedure set out in the applicable Operations Manual.

Reporting of Faults. (a) The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Services used for the Service Provider’s internal purposes. (b) Until The Service Provider will comply with its obligations to use the LFC has provided the Service Provider with diagnostic tools that will, in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), failure by the Service Provider to comply with this the LFC will not be entitled to charge a “No Fault Found” Ancillary Charge in accordance with: (i) the Bitstream Services Operations Manual; and (ii) the Price List, in relation to any Bitstream Service where the LFC diagnoses the Fault as not being a Fault that the LFC is responsible for under clause 6.1 prior to initiating a truck roll in respect of such Fault. The LFC will give the Service Provider no less than ninety (90) days’ notice of the date that the Diagnostic Tools will be made available and, from the day the Diagnostic Tools are made available, this clause 6.2(b) will no longer apply., (c) Before reporting a Fault to the LFC the Service Provider will: (i) use its reasonable endeavours to confirm the presence of the Fault; (ii) perform an initial diagnosis to identify where the Fault has arisen; (iii) use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End Users; and (iv) use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. (d) When reporting a Fault to the LFC, the Service Provider will provide to the LFC all relevant information held by the Service Provider in respect of the Fault. (e) . If the Service Provider’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider will report that Fault to the LFC in accordance with the procedure set out in the applicable Operations Manual.

Reporting of Faults. (a) The Service Provider Access Seeker will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Input Services used for the Service ProviderAccess Seeker’s internal purposes. (b) Until the LFC has provided the Service Provider The Access Seeker will comply with diagnostic tools that will, its obligations in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault applicable Input Services Operations Manual in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), the LFC will not be entitled to charge a “No Fault Found” Ancillary Charge in accordance with: (i) the Bitstream Services Operations Manual; and (ii) the Price List, in relation to any Bitstream Input Service where the LFC diagnoses Access Seeker, or the LFC, identifies a Fault as not being a Fault that the LFC is responsible for under clause 6.1 prior to initiating a truck roll in respect of such Fault. The LFC will give the Service Provider no less than ninety (90) days’ notice of the date that the Diagnostic Tools will be made available and, from the day the Diagnostic Tools are made available, this clause 6.2(b) will no longer apply6.1. (c) Before reporting a Fault to the LFC the Service Provider Access Seeker will: (i) use its reasonable endeavours to confirm the presence of the Fault; (ii) perform an initial diagnosis to identify where the Fault has arisen; (iii) use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End Users; and (iv) use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. (d) When reporting a Fault to the LFC, the Service Provider Access Seeker will provide to the LFC all relevant information held by the Service Provider Access Seeker in respect of the Fault. (e) If the Service ProviderAccess Seeker’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider Access Seeker will report that Fault to the LFC in accordance with the procedure set out in the applicable Input Services Operations Manual. (f) A Fault relating to an Input Service will be managed by the LFC and the Access Seeker in accordance with the LFC’s Input Services Service Level Terms.

Reporting of Faults. (a) The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Services used for the Service Provider’s internal purposes. (b) Until . The Service Provider will comply with its obligations to use the LFC has provided the Service Provider with diagnostic tools that will, in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), failure by the Service Provider to comply with this the LFC will not be entitled to charge a “No Fault Found” Ancillary Charge in accordance with: (i) : the Bitstream Services Operations Manual; and (ii) and the Price List, in relation to any Bitstream Service where the LFC diagnoses the Fault as not being a Fault that the LFC is responsible for under clause 6.1 prior to initiating a truck roll in respect of such Fault. The LFC will give the Service Provider no less than ninety (90) days’ notice of the date that the Diagnostic Tools will be made available and, from the day the Diagnostic Tools are made available, this clause 6.2(b) will no longer apply. (c) Before reporting a Fault to the LFC the Service Provider will: (i) : use its reasonable endeavours to confirm the presence of the Fault; (ii) ; perform an initial diagnosis to identify where the Fault has arisen; (iii) ; use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End Users; and (iv) and use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. (d) . When reporting a Fault to the LFC, the Service Provider will provide to the LFC all relevant information held by the Service Provider in respect of the Fault. (e) . If the Service Provider’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider will report that Fault to the LFC in accordance with the procedure set out in the applicable Operations Manual.

Reporting of Faults. (a) The Service Provider will use its best endeavours to operate, throughout the Term, a competent and sufficiently resourced Fault reporting service for its Resellers and End Users, and to report Faults in respect of any Services used for the Service Provider’s internal purposes. (b) Until the LFC has provided the Service Provider with diagnostic tools that will, in the LFC’s opinion (acting reasonably), enable the Service Provider to confirm that a Fault in relation to any Bitstream Service is a Fault that the LFC is responsible for under clause 6.1 (in this clause 6.2(b), Diagnostic Tools), the LFC will not be entitled to charge a “No Fault Found” Ancillary Charge in accordance with: (i) the Bitstream Services Operations Manual; and (ii) the Price List, in relation to any Bitstream Service where the LFC diagnoses the Fault as not being a Fault that the LFC is responsible for under clause 6.1 prior to initiating a truck roll in respect of such Fault. The LFC will give the Service Provider no less than ninety (90) days’ notice of the date that the Diagnostic Tools will be made available and, from the day the Diagnostic Tools are made available, this clause 6.2(b) will no longer apply. (c) Before reporting a Fault to the LFC the Service Provider will: (i) use its reasonable endeavours to confirm the presence of the Fault; (ii) perform an initial diagnosis to identify where the Fault has arisen; (iii) use its reasonable endeavours to investigate the Fault and to find out all relevant information from Resellers and End andEnd Users; and (iv) use its reasonable endeavours to confirm that the fault is a Fault that the LFC is responsible for under clause 6.1. (d) When reporting a Fault to the LFC, the Service Provider will provide to the LFC all relevant information held by the Service Provider in respect of the Fault. (e) If the Service Provider’s diagnosis of a fault indicates that it is a Fault that the LFC is responsible for, the Service Provider will report that Fault to the LFC in accordance with the procedure set out in the applicable Operations Manual.