Common use of Requesting Support Clause in Contracts

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on 00000 000000 or e-mail to xxxxxxxx@xxxxxxx.xx.xx 3.2 The Customer must inform Telemat IT Support of any Incidents as soon as is practically possible. If there is a delay informing Telemat IT Support of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be provided to the Customer. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable Telemat IT Support to identify the Incident in question.

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on 00000 000000 or e-mail to xxxxxxxx@xxxxxxx.xx.xxxxxxxxxxxx@xxxxxx-xxxxxxxxxxxxxx.xx.xx 3.2 The Customer must inform Telemat IT Support LUC of any Incidents as soon as is practically possible. If there is a delay informing Telemat IT Support LUC of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be provided stated to the CustomerCaller. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable Telemat IT Support LUC to identify the Incident in question.

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on 00000 000000 0000 000 0000 or e-mail to xxxxxxxx@xxxxxxx.xx.xxxxxxxxx@XX-X.xx.xx. 3.2 The Customer must inform Telemat IT Support IT-C of any Incidents as soon as is practically possible. If there is a delay informing Telemat IT Support IT-C of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be provided stated to the CustomerCaller if requested. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable Telemat IT Support IT-C to identify the Incident in question.

Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on 00000 000000 0000 000 0000 or e-mail to xxxxxxxx@xxxxxxx.xx.xxxxxxxxx@XX-X.xxx.xx. 3.2 The Customer must inform Telemat IT Support IT-C of any Incidents as soon as is practically possible. If there is a delay informing Telemat IT Support IT-C of obvious warning signs then the fault may grow and cause additional impact. 3.3 Upon receiving notification regarding an issue with the Customer’s System, the issue will be logged as an Incident with an allocated Incident reference number. The Incident reference number along with details of the Incident will be provided stated to the CustomerCaller. 3.4 In the event of the Customer wishing to query the progress of an Incident, the Customer must be able to state the specific Incident reference number to enable Telemat IT Support IT-C to identify the Incident in question.