Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. Tell us your name and Account number (if any). Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally we may require that you send us your complaint or question in writing within ten (10) Business Days. (Personal Accounts Only) We will determine whether an error occurred within ten (10) Business Days (20 Business Days if the transfer involved a new Account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (90 days if the transfer involved a new Account) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (20 Business Days if the transfer involved a new Account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. 1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance: 1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;
Appears in 1 contract
Samples: Online Banking Service Agreement
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if If you think your statement or receipt is wrong or if you need more information about a transfer transaction listed on the statement or receipt. , contact the Online Banking Customer Service Department toll-free at 1-866- 305-3615 (available 24 hours a day, 7 days a week), or contact us at 000-000-0000 or toll-free at 0-000-000-0000 (during normal business hours), or write us at: New Tripoli Bank 0000 Xxxxxxxxxxx Xxxx Orefield, PA 18069 We must hear from you no later than sixty (60) 60 days after we sent the FIRST statement on which the problem or error appeared. Tell us your When you contact us, our representative will need to know the following information:
1. Your name and Account number (if any)account number;
2. Describe A description of the error or the transfer transaction you are unsure about, and explain as clearly as you can the explanation of why you believe it is an error or why you need more information; and
3. Tell us the The dollar amount of the suspected error. If you tell us orally (or by electronic communication), we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. (Personal Accounts Only) We will determine whether we committed an error occurred within ten (10) Business Days (20 Business Days if the transfer involved a new Account) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (90 days if the transfer involved a new Account) to investigate your complaint or question. If we decide to do thistake the additional 45 days, we will provisionally credit your Account adjust the applicable accounts within ten (10) Business Days (20 Business Days if the transfer involved a new Account) business days for the amount you think is in error, so that you or your intended recipient will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not provisionally credit your Account. Your Account is considered new for adjust the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigationapplicable accounts. If we decide that there was no error, we will send you a written explanationexplanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of other financial institutions. Although we will not be liabletry to assist you in resolving any such problems, for instance:
1. Ifyou understand that any such errors, through no fault delays or other problems are the responsibility of ours, your Account does not contain sufficient available funds to complete the payment or transfer, relevant financial institution or the payment intended recipient of funds. Any rights you may have against a financial institution for such errors, delays or transfer would exceed other problems are subject to the credit limit terms of your Account’s overdraft line;the agreements you have with such financial institution, including any time limits during which complaints must be made.
Appears in 1 contract
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending If you believe that a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if you think your statement or receipt is wrong incorrect or if you need more information about a transfer listed on the statement or receipt, contact us as soon as possible. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appearedappeared is sent to you. Tell us your When contacting us, our representative will need to know the following information:
(a) Your name and Account number number;
(if any). Describe b) A description of the error or the transfer about which you are unsure aboutunsure, and explain as clearly as you can an explanation of why you believe it is an error or why you need more information. Tell us the information is needed; and
(c) The dollar amount of the suspected error. If you tell notify us orally or by electronic communications, we may require that you send us your a complaint or question in writing within ten (10) Business Daysbusiness days. (Personal Accounts Only) We will determine whether an error occurred inform you of the results of our investigation within ten (10) Business Days (20 Business Days if the transfer involved a new Account) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (90 days if the transfer involved a new Account) to investigate your the complaint or question. If we decide to do this, we will provisionally credit your Account Account, within ten (10) Business Days (20 Business Days if the transfer involved a new Account) for business days, with the amount you think believe is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your the complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for request copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;
Appears in 1 contract
Samples: Online Access Agreement
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending If you believe that a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if you think your statement or receipt is wrong incorrect or if you need more information about a transfer listed on the statement or receipt, contact us as soon as possible. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appearedappeared is received by you. Tell us your When contacting us, our representative will need to know the following information:
(a) Your name and Account number number;
(if any). Describe b) A description of the error or the transfer about which you are unsure aboutunsure, and explain as clearly as you can an explanation of why you believe it is an error or why you need more information. Tell us the information is needed; and
(c) The dollar amount of the suspected error. If you tell notify us orally or by electronic communications, we may require that you send us your a complaint or question in writing within ten (10) Business Daysbusiness days. (Personal Accounts Only) We will determine whether an error occurred inform you of the results of our investigation within ten (10) Business Days (20 Business Days if the transfer involved a new Account) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (90 days if the transfer involved a new Account) to investigate your the complaint or question. If we decide to do this, we will provisionally credit your Account Account, within ten (10) Business Days (20 Business Days if the transfer involved a new Account) for business days, with the amount you think believe is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your the complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for request copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amountFor errors involving new accounts, point-of-sale, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with youforeign-initiated transactions, we are liable may take up to ninety (90) days to investigate your complaint or questions. For new accounts, we may take up to twenty (20) Business Days to credit your account for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;amount you think is in error.
Appears in 1 contract
Samples: Online Access Agreement
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending If you believe that a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if you think your statement or receipt is wrong incorrect or if you need more information about a transfer listed on the statement or receipt, contact us as soon as possible. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appearedappeared is sent to you. Tell us your We will need the following information: ▪ Your name and Account number (if any). Describe number; ▪ A description of the error or the transfer about which you are unsure aboutunsure, and explain as clearly as you can an explanation of why you believe it is an error or why you need more information. Tell us the information is needed; and ▪ The dollar amount of the suspected error. If you tell notify us orally verbally or by electronic communications, we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. (Personal Accounts Only) We will determine whether an error occurred inform you of the results of our investigation within ten (10) Business Days business days (20 Business Days business days if the transfer involved a new Accountaccount; i.e., account opened for 30 days or less) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (90 days if the transfer involved a new Accountaccount or a foreign-initiated transfer) to investigate your the complaint or question. If we decide to do this, we will provisionally credit your Account account within ten (10) Business Days business days (20 Business Days business days if the transfer involved a new Accountaccount) for with the amount you think believe is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your the complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigationaccount. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for request copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;
Appears in 1 contract
Samples: Online Services Agreement
Resolving Errors or Problems. In Case case of Errors errors or Questions questions about Your Electronic Transfersyour electronic transfers, telephone call us at 0-(000-) 000-0000, contact e- mail us electronically by sending a message through the Bank’s electronic message center made available in the Service, Online Service or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx000 X. XxXxxxx St. 4th Floor, XX 00000Chicago, IL. 60601. Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. Tell us your name and Account number (if any). Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally we may require that you send us your complaint or question in writing within ten (10) Business Days. (Personal Accounts Only) We will determine whether an error occurred within ten (10) Business Days (20 twenty (20) Business Days if of the transfer involved a new Account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to fortyforth-five (45) days (90 ninety (90) days if the transfer involved a new Account) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (20 twenty (20) Business Days if the transfer involved a new Account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Account. Your Account is considered new for the first 30 thirty (3) days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanationexplanation and will debit your Account any amounts that were advanced. You may ask for copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only)Also, if your Account statement, including your electronic account statement, shows transfers that you did not make, including those made by card, code or other means, tell us at once. If we you do not complete tell us within sixty (60) days after the statement was mailed to you or provided electronically, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a transfer to good reason (e.g. a longer or a hospital stay) kept you from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with youtelling us, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete extend the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;time periods.
Appears in 1 contract
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement statement, please contact us by phone at 000-000-0000, e-mail us at xxxxxxxxxxxxxx@xxxxxx.xxx, or receiptwrite to us directly at School Employees Lorain County Credit Union, Inc., 000 Xxxxxxxx Xxxx, Elyria, Ohio 44035 as soon as you can. We must hear from you no later than sixty (60) 60 days after we sent the FIRST statement (by U.S. Mail or E-Statements) on which the problem or error appeared. Tell us your When you contact us, our representative will need to know the following information: Your name and Account number (if any). Describe account number; • A description of the error or the transfer you are unsure about, and explain as clearly as you can an explanation of why you believe it is an error or why you need more information. Tell us the ; and • The dollar amount of the suspected error. • If you tell us orally [or by electronic communication], we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. (Personal Accounts Only) We will determine whether an error occurred tell you the results of our investigation within ten (10) Business Days (20 Business Days if the transfer involved a new Account) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (90 days if the transfer involved a new Account) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account account within ten (10) Business Days (20 Business Days if the transfer involved a new Account) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigationaccount. If we decide that there was no not an error, we will send you a written explanationexplanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;
Appears in 1 contract
Samples: Selccu Internet Services Agreement
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if If you think your deposit Account statement or receipt is wrong or if you need more information about a transfer listed on the statement statement, contact us by telephone at 1-800- 000-0000, contact us electronically by sending a secure e-mail message through our secure messaging system, or receiptwrite us at First Midwest Bank Customer Care, 0000 Xxxx Xxxxx Xxxxxxxxx, Xxxxxx, Xxxxxxxx 00000, as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. Tell us When you contact us, our representative will need to know the following information: your name and Account number (if any). Describe number; a description of the error or the transfer you are unsure about, and explain as clearly as you can an explanation of why you believe it is an error or why you need more information. Tell us ; and the dollar amount of the suspected error. If you tell us orally orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. (Personal Accounts Only) We will determine whether an error occurred within ten (10) Business Days (20 Business Days if the transfer involved a new Account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (90 days if the transfer involved a new Account) to investigate your complaint or question. If we decide to do this, this we will provisionally credit your Account within ten (10) Business Days (20 Business Days if the transfer involved a new Account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Account. Your For errors involving new Accounts, point-of-sale or transfers initiated outside the United States, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twenty (20) Business Days to credit your Account is considered new for the first 30 days after the first deposit amount you think is made, unless each of you already has an established account with us before this Account is openedin error. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, error we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;
Appears in 1 contract
Resolving Errors or Problems. In Case case of Errors errors or Questions questions about Your Electronic Transfersyour electronic transfers, telephone us at 0-000-000-1 (800) 000- 0000, contact us electronically by sending a message through the BankLafayette’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx Member Service, 0000 Xxxxx XxxxxXxxx Xxxx, Xxxxxxxxx, XX 00000. Notify us as soon as you can, if you think your applicable statement is wrong, inaccurate or receipt is wrong contains errors or if you need more information about a particular transaction or transfer listed on the statement or receiptsuch statement. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and Account number (if any)number. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally we may require that you send us your complaint or question in writing within ten (10) Business DaysDays after your oral notification. • (Personal Accounts Only) ). We will determine whether an error occurred within ten (10) Business Days (20 Business Days if the transfer involved a new Account) after we hear from you and will correct any error promptly. If However, if we need require more time, howevertime to confirm the nature of your complaint or question, we may reserve the right to take up to forty-five (45) days (90 days if the transfer involved a new Account, point-of-sale, or foreign- initiated transactions) to investigate your complaint or questioncomplete our investigation. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (20 Business Days if the transfer involved a new Account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless you or each of you for a joint account already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigation. • If we decide determined that there was no error, we will send you a written explanationexplanation within three (3) Business Days after completing our investigation. You may ask for copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will may revoke any provisional credit provided to you if we find an error did not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;occur.
Appears in 1 contract
Samples: Online Banking Service Agreement
Resolving Errors or Problems. In Case of Errors or Questions about Your Electronic Transfers, telephone us at 0-000-000-0000, contact us electronically by sending a message through the Bank’s electronic message center made available in the Service, or write us at Popular Community Bank X.X. Xxx 0000 Xxxxx Xxxxx, XX 00000. Notify us as soon as you can, if If you think your deposit Account statement or receipt is wrong or if you need more information about a transfer listed on the statement statement, contact us by telephone at 0-000-000-0000 or receiptwrite us at Old National Bank, P.O. Box 419, Evansville, Indiana 47703-9990 as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. Tell us When you contact us, our representative will need to know the following information: • your name and Account number (if any). Describe number; • a description of the error or the transfer you are unsure about, and explain as clearly as you can an explanation of why you believe it is an error or why you need more information. Tell us ; and • the dollar amount of the suspected error. If you tell us orally orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. (Personal Accounts Only) We will determine whether an error occurred within ten (10) Business Days (20 Business Days if the transfer involved a new Account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (or 90 days if the transfer involved a related to new AccountAccounts, point- or-sale or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (20 Business Days if the transfer involved a new Account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Account. Your Account is considered new for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this Account is opened. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, error we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
1. THE BANK’S LIABILITY AND LIABILITY LIMITATIONS FOR FAILURE TO COMPLETE A SERVICE REQUEST (Personal Accounts Only). If we do not complete a transfer to or from your Account on time or in the correct amount, or cancel a transfer as properly requested on time or in the correct amount, according to our agreement with you, we are liable for your losses or damages. There are some exceptions to our liability for processing transactions on your Accounts. We will not be liable, for instance:
1. If, through no fault of ours, your Account does not contain sufficient available funds to complete the payment or transfer, or the payment or transfer would exceed the credit limit of your Account’s overdraft line;
Appears in 1 contract
Samples: Digital Banking Services Agreement
