Common use of Responding to Requests Clause in Contracts

Responding to Requests. The Contractor shall, upon request of the Department or its attorneys and at no additional cost, make available all necessary resources to assist the Department in responding to any aspect of Services delivered under the Contract, including but not limited to Departmental inquiries or those received by the Department from Participants, providers, or any other persons or entities. Such requests shall 1) be given a priority status, 2) be subject to a method of tracking, 3) result in the delivery of all requested information, documentation, etc., and 4) be handled or overseen by a lead customer service person specific to the subject matter area. When the Department is required to provide immediate responses to inquiries, the Contractor shall immediately assist the Department in preparing its reply including providing data and documentation within the timeframes prescribed by the Department at that time.

Responding to Requests. The Contractor Service Provider shall, upon request of the Department or its attorneys and at no additional cost, make available all necessary resources to assist the Department in responding to any aspect of Services delivered under the Contract, including but not limited to Departmental inquiries or those received by the Department from Participants, providers, or any other persons or entities. Such requests shall 1) be given a priority status, 2) be subject to a method of tracking, 3) result in the delivery of all requested information, documentation, etc., . and 4) be handled or overseen by a lead customer service staff person specific to the subject matter area. When the Department is required to provide immediate responses to inquiries, the Contractor Vendor shall immediately assist the Department in preparing its reply including providing data and documentation within the timeframes prescribed by the Department at that time.

Responding to Requests. The Contractor Service Provider shall, upon request of the Department or its attorneys and at no additional cost, make available all necessary resources to assist the Department in responding to any aspect of Services delivered under the Contract, including but not limited to Departmental inquiries or those received by the Department from Participants, providers, or any other persons or entities. Such requests shall 1) be given a priority status, 2) be subject to a method of tracking, 3) result in the delivery of all requested information, documentation, etc., and 4) be handled or overseen by a lead customer service staff person specific to the subject matter area. When the Department is required to provide immediate responses to inquiries, the Contractor Vendor shall immediately assist the Department in preparing its reply including providing data and documentation within the timeframes prescribed by the Department at that time.