Common use of Response and Resolution Service Levels and Service Credits Clause in Contracts

Response and Resolution Service Levels and Service Credits. 3.1. The Provider shall at all times employ appropriately skilled and trained personnel who possess communication skills in accordance with best industry practice, are administratively competent and who are suitably qualified and experienced with the Platform. 3.2. Slack Channel to be determined post agreement signing will be made available and escalations sent to the contacts below: Customer Escalation Contacts a) [include contact] b) [include contact].

Response and Resolution Service Levels and Service Credits. 3.1. The Provider Supplier shall at all times employ appropriately skilled and trained personnel who possess communication skills in accordance with best industry practice, are administratively competent and who are suitably qualified and experienced with the PlatformProduct. 3.2. Slack Channel to be determined post agreement signing will be made available and escalations sent to the contacts below: Customer Escalation Contacts a) [include contact] b) [include contact].

Response and Resolution Service Levels and Service Credits. 3.1. The Provider shall at all times employ appropriately skilled and trained personnel who possess communication skills in accordance with best industry practice, are administratively competent and who are suitably qualified and experienced with the Platform. 3.2. Slack Channel to be determined post agreement signing will be made available and escalations sent to the contacts below: Customer Escalation Contacts a) Contacts [include contact] b) ] [include contact].