Common use of Response Services/Time Clause in Contracts

Response Services/Time. 8.6.1 During the Warranty Period, Seller's technical assistance service ("TAS") department shall provide reasonable assistance in the investigation and resolution of service-affecting warranty Defects and/or Deficiencies. If such assistance is requested by Buyer, Buyer agrees to follow Seller's standard policies and procedures related to such TAS services as set forth in Annex 4, "Seller Warranty Services." The Hardware Warranty Period shall include TAS only to the extent that any TAS services provided under the Switch warranty also apply to Hardware operating in conjunction with the applicable Switch. For routine warranty service situations, Seller shall ship replacement or repaired Hardware (or components thereof) within thirty (30) days of receipt of the defective Hardware (or components thereof) from Buyer. 8.6.2 For emergency warranty service situations, Seller shall, during the Hardware Warranty Period, use all reasonable efforts to ship replacement Hardware (or components thereof) within twenty-four (24) hours of notification of the warranty Defect and/or Deficiency by Buyer. Buyer shall pay to Seller the surcharge set forth in Annex 4, for such expedited shipment of replacement Hardware. Buyer shall ship the defective Hardware to Seller within thirty (30) days of receipt of the replacement Hardware. In the event Seller fails to receive such defective Hardware within such thirty (30) day period, Seller shall invoice Buyer for the replacement Hardware at the then-current price in effect therefor. For the purpose of this Agreement, an emergency shall be deemed to exist upon the occurrence of a Priority E1 or E2 problem, as defined in Annex 4.

Response Services/Time. 8.6.1 7.3.1 During the Warranty Period, Seller's technical assistance service ("TAS") department shall provide reasonable assistance in the investigation and resolution of service-affecting warranty Defects and/or Deficienciesservice affection problems. If such assistance assitance is requested by BuyerXxxxx, Buyer Xxxxx agrees to follow Seller's standard policies and procedures related to such TAS services as set forth in Annex 45, "Seller Warranty Services." The Hardware Warranty Period shall include TAS only to the extent that any TAS services provided under the Switch warranty also apply to Hardware operating in conjunction conjuction with the applicable Switch. For routine warranty service situations, Seller shall ship replacement or repaired Hardware (or components thereof) within thirty (30) days of receipt of the defective Hardware (or components thereof) from Buyer. 8.6.2 7.3.2 For emergency warranty service situations, Seller shall, during the Hardware Warranty Period, use all reasonable efforts to ship replacement Hardware (or components thereof) within twenty-four (24) hours of notification of the warranty Defect and/or Deficiency defect by Buyer. Buyer shall pay to Seller the surcharge set forth in Annex 45, for such expedited shipment of replacement placement Hardware. Buyer shall ship the defective Hardware to Seller within thirty (30) days of receipt of the replacement Hardware. In the event Seller fails to receive such defective Hardware within such thirty (30) day period, Seller shall invoice Buyer for the replacement Hardware at the then-current price in effect therefor. For the purpose of this Agreement, an emergency shall be deemed to exist upon the occurrence occurence of a Priority E1 or E2 problem, as defined in as Annex 45.

Response Services/Time. 8.6.1 8.5.1 During the Warranty Period, Seller's technical assistance service ("TAS") department shall provide reasonable assistance in the investigation and resolution of service-affecting warranty Defects and/or Deficiencies. If such assistance is requested by Buyer, Buyer agrees to follow Seller's standard policies and procedures related to such TAS services as set forth in Annex 4, "Seller Warranty Services." The Hardware Warranty Period shall include TAS only to the extent that any TAS services provided under the Switch warranty also apply to Hardware operating in conjunction with the applicable Switch. For routine warranty service situations, Seller shall ship replacement or repaired Hardware (or components thereof) within thirty (30) days [TEXT OMITTED-CONFIDENTIAL TREATMENT REQUESTED] of receipt of the defective Hardware (or components thereof) from Buyer. 8.6.2 8.5.2 For emergency warranty service situations, Seller shall, during the Hardware Warranty Period, use all reasonable efforts to ship replacement Hardware (or components thereof) within twenty-four (24) hours of notification of the warranty Defect and/or Deficiency by Buyer. Buyer shall pay to Seller the surcharge set forth in Annex 4, for such expedited shipment of replacement Hardware. Buyer shall ship the defective Hardware to Seller within thirty (30) days [TEXT OMITTED-CONFIDENTIAL TREATMENT REQUESTED] of receipt of the replacement Hardware. In the event Seller fails to receive such defective Hardware within such thirty (30) day [TEXT OMITTED-CONFIDENTIAL TREATMENT REQUESTED] period, Seller shall invoice Buyer for the replacement Hardware at the then-current price in effect therefor. For the purpose of this Agreement, an emergency shall be deemed to exist upon the occurrence of a Priority E1 or E2 problem, as defined in Annex 4.

Response Services/Time. 8.6.1 8.5.1 During the Warranty Period, Seller's technical assistance service ("TAS") department shall provide reasonable assistance in the investigation and resolution of service-affecting warranty Defects and/or Deficiencies. If such assistance is requested by Buyer, Buyer agrees to follow Seller's standard policies and procedures related to such TAS services as set forth in Annex 4, "Seller Warranty Services." The Hardware Warranty Period shall include TAS only to the extent that any TAS services provided under the Switch warranty also apply to Hardware operating in conjunction with the applicable Switch. For routine warranty service situations, Seller shall ship replacement or repaired Hardware (or components thereof) within thirty (30) days of receipt of the defective Hardware (or components thereof) from Buyer. 8.6.2 8.5.2 For emergency warranty service situations, Seller shall, during the Hardware Warranty Period, use all reasonable efforts to ship replacement Hardware (or components thereof) within twenty-four (24) hours of notification of the warranty Defect and/or Deficiency by Buyer. Buyer shall pay to Seller the surcharge set forth in Annex 4, for such expedited shipment of replacement Hardware. Buyer shall ship the defective Hardware to Seller within thirty (30) days of receipt of the replacement Hardware. In the event Seller fails to receive such defective Hardware within such thirty (30) day period, Seller shall invoice Buyer for the replacement Hardware at the then-current price in effect therefor. For the purpose of this Agreement, an emergency shall be deemed to exist upon the occurrence of a Priority E1 or E2 problem, as defined in Annex 4.