Common use of Responsibilities of the Customer Clause in Contracts

Responsibilities of the Customer. A. The Customer shall notify the Vendor immediately following the discovery of any error, defect or nonconformity in the Software, unless such error, defect or nonconformity is discovered after 5:00 p.m. on a business day. In that case, the Customer shall notify the Vendor by 10:00 a.m. on the following business day. In the event that an error, defect or nonconformity is discovered between Friday at 5:00 p.m. and 9:00 a.m. Monday, the Customer shall notify the Vendor of the error, defect or nonconformity by 10:00 a.m. on the Monday morning immediately following the weekend during which the error, defect or nonconformity was discovered. The period within which Vendor is obligated herein to provide telephone off-site support shall not commence until such time as the Vendor receives the Customer’s notification of the error, defect or nonconformity. B. The Customer, upon detection of any error, defect or nonconformity in the Software, may, if requested to do so by the Vendor under Section 6B hereof, submit to the Vendor a listing of output and any such other data which Vendor reasonably may request in order to reproduce operating conditions similar to those present when the error occurred or the defect or nonconformity was discovered, as the case may be.