Common use of RESPONSIBILITIES OF THE SERVICE PROVIDER Clause in Contracts

RESPONSIBILITIES OF THE SERVICE PROVIDER. The Service Provider agrees to: ● Provide supports that meet the Participant’s needs at the Participant’s preferred times; ● Inform Participant of their right to choice and control; ● Communicate openly and honestly in a timely manner; ● Treat the Participant with courtesy and respect; ● Consult the Participant on decisions about how supports are provided; ● Upon request, give the Participant information about managing any complaints or disagreements, as per our Complaints management policy. ● Listen to the Participant’s feedback and resolve problems quickly; ● Give the Participant a minimum of 24 hours’ notice if the Service Provider has to change a scheduled appointment to provide supports; ● Give the Participant the required notice if the Service Provider needs to end the Service Agreement (see Section 7 – Changes to or Ending this Service Agreement for more information); ● Protect the Participant’s privacy and confidential information; ● Maintain all qualifications, licences and accreditation required to provide the service; ● Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and ● Issue regular statements of the supports delivered to the Participant.

RESPONSIBILITIES OF THE SERVICE PROVIDER. The Service Provider agrees to: ● Provide supports that meet the Participant’s needs at the Participant’s preferred times; ● Inform Participant of their right to ‘choice and control’; ● Communicate openly and honestly in a timely mannertimelymanner; ● Treat the Participant with courtesy and respectandrespect; ● Consult the Participant on decisions about how supports are provided; ● Upon request, give the Participant information about managing any complaints or complaintsor disagreements, as per our Complaints management policy. ● Listen to the Participant’s feedback and resolve problems quickly; ● Give the Participant a minimum of 24 hours’ notice if the Service Provider has to change a scheduled appointment to provide supports; ● Give the Participant the required notice if the Service Provider needs to end the Service Agreement (see Section 7 – Changes to or Ending this Service Agreement for more information); ● Protect the Participant’s privacy and confidential information; ● Maintain all qualifications, licences licenses and accreditation required to provide the service; ● Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep ● Keep accurate records on the supports provided to the Participant, and ● Issue regular statements of the supports delivered to the Participant.

RESPONSIBILITIES OF THE SERVICE PROVIDER. The Service Provider agrees to: ● Provide supports that meet the Participant’s needs at the Participant’s preferred times; ● Inform Participant of their right to choice and control; ● Communicate openly and honestly in a timely manner; ● Treat the Participant with courtesy and respect; ● Consult the Participant on decisions about how supports are provided; ● Upon request, give the Participant information about managing any complaints or disagreements, as per our Complaints management policy. ● Listen to the Participant’s feedback and resolve problems quickly; ● Give the Participant a minimum of 24 hours’ notice if the Service Provider has to change a scheduled appointment to provide supports; ● Give the Participant the required notice if the Service Provider needs to end the Service Agreement (see Section 7 9 – Changes to or Ending this Service Agreement for more information); ● Protect the Participant’s privacy and confidential information; ● Maintain all qualifications, licences and accreditation required to provide the service; ● Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and ● Issue regular statements of the supports delivered to the Participant.