Common use of Responsibility Matrix Clause in Contracts

Responsibility Matrix. The following matrix outlines the typical responsibilities of each party for the Service. Where all parties have been listed, the party with primary responsibility is listed first. Additional detail on the responsibilities of each party is included in the Sections below. Failure of a party to satisfactorily complete a required task could materially impair West’s ability to provide the Service. Task Responsibility Project Implementation Project Management West/CenturyLink Telecommunications Service Provider (TSP) Coordination West/CenturyLink Develop West methods and procedures • West’s operations • West’s interface with TSPs, county/municipal coordinators, and each CUSTOMER PSAP West Process Documentation West/CenturyLink Location Data Management Service system architecture West PSAP facilities CenturyLink & CUSTOMER Wire Center Overlap Resolution Data Integrity West/TSP MSAG Extracts CenturyLink & CUSTOMER TN Record Extracts West/TSPs MSAG Analysis West TN Record Analysis West MSAG Data – Issue Resolution West/CUSTOMER TN Record Data – Issue Resolution West/CUSTOMER/TSP Selective Router Database (“SRDB”) Updates West Non-West PSAP Equipment • This may be legacy equipment or new equipment purchased under another CUSTOMER agreement. • Non-West PSAP Equipment includes the Computer Aided Dispatch ()CAD system and the radio system if applicable CUSTOMER End to End Testing West/CenturyLink Final Data Load – MSAG, TN Record West/TSP/CenturyLink Training on Location Data Management Systems and Service (PSAPs, TSPs, Third Party Providers) West/CenturyLink Task Responsibility Develop plan and execute Migration Testing West/CenturyLink Production Turn-up West/CenturyLink Ongoing Responsibilities TSP Coordination West TSP Escalation Point CenturyLink Maintain West methods and procedures • West operations • West interface with TSPs, county/municipal coordinators and each CUSTOMER PSAP West Data Integrity MSAG Build/Maintenance West/CenturyLink Service Order Processing West Error Correction and Referral West/CenturyLink/TSP TN Data Extracts and Distribution West MSAG Data Extracts and Distribution West Basic LNP Processing West Database Reconciliations West SRDB Updates West ESN/ELT Build/Maintenance West/CenturyLink ALI Discrepancy Reporting/Resolution West/CUSTOMER/TSP Metrics Reporting West Trend Analysis/Data Investigation West/CenturyLink System Monitoring West System Maintenance West System Upgrades West Log storage and backups West Problem Reporting West/CenturyLink Problem Triage and Resolution West/CenturyLink Single Point of Contact for CenturyLink & TSP Data Issues West Table 1: Responsibility Matrix

Responsibility Matrix. The following matrix outlines the typical responsibilities of each party for the Service. Where all parties have been listed, the party with primary responsibility is listed first. Additional detail on the responsibilities of each party is included in the Sections below. Failure of a party to satisfactorily complete a required task could materially impair West’s ability to provide the Service. Task Responsibility Project Implementation Project Management West/CenturyLink Telecommunications Service Provider (TSP) Coordination West/CenturyLink Develop West methods and procedures •  West’s operations •  West’s interface with TSPs, county/municipal coordinators, and each CUSTOMER PSAP West Process Documentation West/CenturyLink Location Data Management Service system architecture West PSAP facilities CenturyLink & CUSTOMER Wire Center Overlap Resolution Data Integrity West/TSP MSAG Extracts CenturyLink & CUSTOMER TN Record Extracts West/TSPs MSAG Analysis West TN Record Analysis West MSAG Data – Issue Resolution West/CUSTOMER TN Record Data – Issue Resolution West/CUSTOMER/TSP Selective Router Database (“SRDB”) Updates West Non-West PSAP Equipment •  This may be legacy equipment or new equipment purchased under another CUSTOMER agreement. •  Non-West PSAP Equipment includes the Computer Aided Dispatch ()CAD system and the radio system if applicable CUSTOMER End to End Testing West/CenturyLink Final Data Load – MSAG, TN Record West/TSP/CenturyLink Training on Location Data Management Systems and Service (PSAPs, TSPs, Third Party Providers) West/CenturyLink Task Responsibility Develop plan and execute Migration Testing West/CenturyLink Production Turn-up West/CenturyLink Ongoing Responsibilities TSP Coordination West TSP Escalation Point CenturyLink Maintain West methods and procedures •  West operations •  West interface with TSPs, county/municipal coordinators and each CUSTOMER PSAP West Data Integrity MSAG Build/Maintenance West/CenturyLink Service Order Processing West Error Correction and Referral West/CenturyLink/TSP TN Data Extracts and Distribution West MSAG Data Extracts and Distribution West Basic LNP Processing West Database Reconciliations West SRDB Updates West ESN/ELT Build/Maintenance West/CenturyLink ALI Discrepancy Reporting/Resolution West/CUSTOMER/TSP Metrics Reporting West Trend Analysis/Data Investigation West/CenturyLink System Monitoring West System Maintenance West System Upgrades West Log storage and backups West Problem Reporting West/CenturyLink Problem Triage and Resolution West/CenturyLink Single Point of Contact for CenturyLink & TSP Data Issues West Table 1: Responsibility Matrix

Responsibility Matrix. The following matrix outlines the typical responsibilities of each party (CenturyLink, West and CUSTOMER) for the implementation and ongoing provision of the Service. Where all parties have been listed, the party with primary responsibility is listed first. Additional additional detail on the responsibilities of each party is included in the Sections below. Failure of a party to satisfactorily complete a required task could materially impair West’s ability to provide the Service. Task Responsibility Project Implementation Project Management West/CenturyLink Telecommunications Service Provider (TSP) Coordination West/CenturyLink TSP Communications West TSP Integration Architecture West Develop West methods Methods and procedures • West’s operations • West’s interface with TSPs, county/municipal coordinators, and each Procedures West A9-1-1 Service System Architecture West PSAP Facilities CUSTOMER PSAP West Process Documentation West/CenturyLink Location Data Management Service system architecture Facility Site Preparation (floor space, power, etc.) CUSTOMER PSAP Facility Site Survey West PSAP facilities CenturyLink & CUSTOMER Wire Center Overlap Resolution Data Integrity WestConfigurations/TSP MSAG Extracts CenturyLink & CUSTOMER TN Record Extracts WestLists - Routing, Transfer, etc. CenturyLink/TSPs MSAG Analysis West TN Record Analysis West MSAG Data – Issue Resolution West/CUSTOMER TN Record Data – Issue Resolution West/CUSTOMER/TSP A9-1-1 Routing Selective Router Database (“SRDB”) Updates Data West Non-West PSAP Equipment • Note: This may be legacy equipment or new equipment purchased under another CUSTOMER agreement. • Nonagreement and or non-West PSAP Equipment includes the Computer Aided Dispatch ()equipment, such as CAD system system, voice recording equipment, and the radio system system; if applicable applicable. CUSTOMER Training on Service West End to End Testing of Service Prior to Production West/CenturyLink Final Data Load – MSAG, TN Record into SRDB West/TSP/CenturyLink Training on Location Data Management Systems TSP Develop Plan and Service (PSAPs, TSPs, Third Party Providers) West/CenturyLink Task Responsibility Develop plan and execute Execute Migration Testing West/CenturyLink Production Turn-up of Service West/CenturyLink Ongoing Responsibilities TSP Coordination A9-1-1 Routing Application and System Upgrades West TSP Escalation Point CenturyLink Maintain A9-1-1 Routing Log storage and Backups Xxxx X0-0-0 Xxxxxxx Xxxxxxx Xxxx X0-0-0 Routing Network and System Maintenance West methods Task Responsibility A9-1-1 Routing Network and procedures • West operations • West interface with TSPs, county/municipal coordinators and each CUSTOMER PSAP West Data Integrity MSAG Build/Maintenance West/CenturyLink Service Order Processing West Error Correction and Referral West/CenturyLink/TSP TN Data Extracts and Distribution West MSAG Data Extracts and Distribution West Basic LNP Processing West Database Reconciliations West SRDB Updates West ESN/ELT Build/Maintenance West/CenturyLink ALI Discrepancy Reporting/Resolution West/CUSTOMER/TSP Metrics Reporting West Trend Analysis/Data Investigation West/CenturyLink System Monitoring West System Maintenance Maintain West System Upgrades West Log storage Methods and backups Procedures West Problem Reporting West/CenturyLink Problem Reporting, Triage and Resolution West/CenturyLink Single Point of Contact for CenturyLink & TSP Data Issues Communications West Table 1: Responsibility Matrix

Responsibility Matrix. The following matrix outlines the typical responsibilities of each party for the Service. Where all parties have been listed, the party with primary responsibility is listed first. Additional detail on the responsibilities of each party is included in the Sections below. Failure of a party to satisfactorily complete a required task could materially impair WestXxxx’s ability to provide the Service. Task Responsibility Project Implementation Project Management West/CenturyLink Telecommunications Service Provider (TSP) Coordination West/CenturyLink Develop West methods and procedures • West’s operations • West’s interface with TSPs, county/municipal coordinators, and each CUSTOMER PSAP West Process Documentation West/CenturyLink Location Data Management Service system architecture West PSAP facilities CenturyLink & CUSTOMER Wire Center Overlap Resolution Data Integrity West/TSP MSAG Extracts CenturyLink & CUSTOMER TN Record Extracts West/TSPs MSAG Analysis West TN Record Analysis West MSAG Data – Issue Resolution West/CUSTOMER TN Record Data – Issue Resolution West/CUSTOMER/TSP Selective Router Database (“SRDB”) Updates West Non-West PSAP Equipment • This may be legacy equipment or new equipment purchased under another CUSTOMER agreement. • Non-West PSAP Equipment includes the Computer Aided Dispatch ()CAD system and the radio system if applicable CUSTOMER End to End Testing West/CenturyLink Final Data Load – MSAG, TN Record West/TSP/CenturyLink Training on Location Data Management Systems and Service (PSAPs, TSPs, Third Party Providers) West/CenturyLink Task Responsibility Develop plan and execute Migration Testing West/CenturyLink Production Turn-up West/CenturyLink Ongoing Responsibilities TSP Coordination West TSP Escalation Point CenturyLink Maintain West methods and procedures • West operations • West interface with TSPs, county/municipal coordinators and each CUSTOMER PSAP West Data Integrity MSAG Build/Maintenance West/CenturyLink Service Order Processing West Error Correction and Referral West/CenturyLink/TSP TN Data Extracts and Distribution West MSAG Data Extracts and Distribution West Basic LNP Processing West Database Reconciliations West SRDB Updates West ESN/ELT Build/Maintenance West/CenturyLink ALI Discrepancy Reporting/Resolution West/CUSTOMER/TSP Metrics Reporting West Trend Analysis/Data Investigation West/CenturyLink System Monitoring West System Maintenance West System Upgrades West Log storage and backups West Problem Reporting West/CenturyLink Problem Triage and Resolution West/CenturyLink Single Point of Contact for CenturyLink & TSP Data Issues West Table 1: Responsibility Matrix