Responsibility of Company. The Client shall maintain a documented system for effective handling of customer complaints, including keeping a record of all complaints and remedial actions relative to its system(s)/program(s) and provide required data as requested by Intertek.
Appears in 12 contracts
Samples: General Terms, Certification Agreement, Certification Agreement
Responsibility of Company. The Client shall maintain a documented system for effective handling of customer complaints, including keeping a record of all complaints and remedial actions relative to its system(s)/program(s) system/program and provide required data as requested by IntertekCMA.
Appears in 4 contracts
Samples: Certification Agreement, Certification Agreement, Certification Agreement
Responsibility of Company. The Client shall maintain a documented system for effective handling of customer complaints, including keeping a record of all complaints and remedial actions relative to its system(s)/program(s) and provide required data as requested by IntertekARPL (Certification Division).
Appears in 3 contracts
Samples: Certification Agreement, Certification Agreement, Certification Agreement