Common use of Revenue Management Clause in Contracts

Revenue Management. REVENUE MANAGEMENT services solution will be based upon the Banner, Bluegill, CWA, and VeriTRAN applications. These applications will be enhanced as a result of requirements gathered from EMW. Interfaces to Utility Distribution Companies to be determined in Start up Services will be developed. This activity includes the following specific tasks: DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE REQUIREMENTS AND CHANGES The Functional Scoping documents outline the changes requested by the EMW end user or dictated by the project needs to the Banner, CWA, and VeriTRAN applications. IBM will develop Process Flows that represent the flow necessary to support EMW's business requirements. IBM will map the process flows to the Revenue Management applications and Utility Distribution Companies. This task will require discussions with the EMW representatives in order to verify that the process flows satisfy the requirements defined by EMW. IBM will develop Use Cases in order to provide functional scope boundaries for the solution and map the function to specific interactions. The Use Cases will be used in conjunction with the process flows to define the functional scope for EMW. IBM will work with EMW to define the functional changes to be implemented in the Start up Services phase. The remainder of the functional changes will be implemented in the Full Functional Services phase. COMPLETION CRITERIA This task will be considered complete when IBM provides the Process Flows and Use Cases to the EMW Contract Executive. - Process Flows - Process Flow Descriptions INSTALL AND MODIFY REVENUE MANAGEMENT APPLICATIONS IBM will work with the Revenue Management Application software vendors as required to modify the applications as specified in the DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE CHANGES task for the Start up Services phase. IBM will install and modify the Banner, CWA, and VeriTRAN applications in the pre-production environment. IBM will provide for integrated functionality and interfaces to accommodate credit cards, bank cards, ACH and check lock box providers. COMPLETION CRITERIA This task will be considered complete when the modified, pre-production versions of Banner, CWA, and VeriTRAN has been successfully installed on the pre-production test environment in preparation for product testing. DELIVERABLES - Document on modification of customization to application packages ESTABLISH THE MARKETPLACE INTERFACES IBM will develop, test and implement interfaces for up to three UDC markets and other external entities as specified in the DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE REQUIREMENTS AND CHANGES task for the Start up Services phase to support the full transaction sets required in these markets for Customer Acquisition, Customer Care, and Revenue Management Services. These services include interface coordination with the target UDC or entity, including communication, updates or modifications to the interface. COMPLETION CRITERIA This task will be considered complete when IBM has successfully demonstrated that the communications between the solution and the UDCs are occurring. DELIVERABLES - Test results CREATE TEST PLAN The test plan provides the strategy for which IBM plans to test the changes defined by the DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE REQUIREMENTS AND CHANGES task for the Banner, CWA, and VeriTRAN applications. COMPLETION CRITERIA This task will be considered complete when IBM provides the completed Test Plan to the EMW Contract Executive. DELIVERABLES - Test Plan PERFORM PRODUCT TESTING ON THE REVENUE MANAGEMENT APPLICATIONS AND INTERFACES Based upon Use Cases developed earlier, in this task IBM will develop test cases and conduct product and interface testing on the Revenue Management Applications. Successful execution of these tests will confirm the Revenue Management applications functional and interface changes and allow delivery to the customer for user acceptance test and/or promotion to production. COMPLETION CRITERIA This task will be considered complete when IBM provides the Test Cases and the Test Execution Results indicating successful completion of the test cases to the EMW Contract Executive. - Test Execution Results APPLICATION DEPLOYMENT IBM will work with EMW during their User Acceptance Test to resolve problems found and then promote the applications to the production environment. COMPLETION CRITERIA This task will be considered complete when the EMW User Acceptance Test has completed successfully and the final tested applications and interfaces have been promoted to the production environment. DELIVERABLES - None.

Revenue Management. REVENUE MANAGEMENT services solution will be based upon the Banner, Bluegill, CWA, and VeriTRAN applications. These applications will be enhanced as a result of requirements gathered from EMW. Interfaces to Utility Distribution Companies to be determined in Start up Services will be developed. This activity includes the following specific tasks: DEFINE THE REVENUE MANAGEMENT APPLICATION MODIFY AND INTERFACE REQUIREMENTS AND CHANGES The Functional Scoping documents outline the changes requested by the EMW end user or dictated by the project needs to the Banner, CWA, and VeriTRAN applications. IBM will develop Process Flows that represent the flow necessary to support EMW's business requirements. IBM will map the process flows to the Revenue Management applications and Utility Distribution Companies. This task will require discussions with the EMW representatives in order to verify that the process flows satisfy the requirements defined by EMW. IBM will develop Use Cases in order to provide functional scope boundaries for the solution and map the function to specific interactions. The Use Cases will be used in conjunction with the process flows to define the functional scope for EMW. IBM will work with EMW to define the functional changes to be implemented in the Start up Services phase. The remainder of the functional changes will be implemented in the Full Functional Services phase. COMPLETION CRITERIA This task will be considered complete when IBM provides the Process Flows and Use Cases to the EMW Contract Executive. - Process Flows - Process Flow Descriptions INSTALL AND MODIFY CUSTOMIZE REVENUE MANAGEMENT APPLICATIONS IBM will work with the Revenue Management Application software vendors as required to modify the applications as specified in the DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE REQUIREMENTS AND CHANGES task for the Start up Full Functional Services phase. IBM will install and modify customize the Banner, CWA, and VeriTRAN applications in the pre-production environment. IBM will provide for integrated functionality and interfaces to accommodate credit cards, bank cards, ACH and check lock box providers. COMPLETION CRITERIA This task will be considered complete when the modified, pre-production versions of Banner, CWA, and VeriTRAN has been successfully installed on the pre-production test environment in preparation for product testing. DELIVERABLES - Document on modification of customization to application packages ESTABLISH None CUSTOMIZE THE MARKETPLACE UTILITY DISTRIBUTION COMPANY (UDC) INTERFACES IBM will develop, test and implement interfaces for up to three additional UDC markets and other external entities as specified in the DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE REQUIREMENTS AND CHANGES task for the Start up Full Functional Services phase to support the full transaction sets required in these markets for Customer Acquisition, Customer Care, and Revenue Management Servicesphase. These services include interface coordination with the target UDC or entity, including communication, updates or modifications to the interface. Emphasis in this phase will be upon developing a rules based approach to adding markets in order to streamline process as EMW expands across the US during its market entry over the first few years and beyond. The interfaces will be tested per the existing (updated) test plan. COMPLETION CRITERIA This task will be considered complete when IBM has successfully demonstrated that the communications between the solution and the UDCs are occurring. DELIVERABLES - Test results CREATE TEST PLAN The test plan provides occurring and that the strategy rules based up-dating for which IBM plans to test the changes defined by the DEFINE THE REVENUE MANAGEMENT APPLICATION AND INTERFACE REQUIREMENTS AND CHANGES task for the Banner, CWA, new markets is in place and VeriTRAN applications. COMPLETION CRITERIA This task functional Testing will be considered complete completed when IBM provides the completed Test Plan including Test Cases is provided to the EMW Contract ExecutiveExecutive along with the Test Execution Results. DELIVERABLES - Test Plan PERFORM PRODUCT TESTING ON THE REVENUE MANAGEMENT APPLICATIONS AND INTERFACES Based upon Use Cases developed earlier, in this task IBM will develop test cases and conduct product and interface testing on the Revenue Management Applications. Successful execution of these tests will confirm the Revenue Management applications functional and interface changes and allow delivery to the customer for user acceptance test and/or promotion to production. COMPLETION CRITERIA This task will be considered complete when IBM provides the - Test Cases and the Test Execution Results indicating successful completion of the test cases to the EMW Contract Executive. -------------------------------------------------------------------------------- IBM Confidential May 12, 2000 Page - Test Execution Results 45 - Exhibit 1A SI SOW APPLICATION DEPLOYMENT IBM will work with EMW during their User Acceptance Test to resolve problems found found. Once these have been resolved and then retested, IBM will promote the applications to the production environmentenvironment per plan. COMPLETION CRITERIA This task will be considered complete when the EMW User Acceptance Test has completed successfully and the final tested applications and interfaces have been promoted to the production environment. - None. DEVELOP APPLICATION DOCUMENTS IBM will update the application documents for constructing training materials for the Revenue Management applications. These include modified User /Administration Guides and materials necessary to facilitate the development of training materials. COMPLETION CRITERIA This task will be considered complete when IBM provides the updated User /Administration Guides and Training Documentation to the EMW Contract Executive. DELIVERABLES - None.User/Administration Guides - Training Documentation