Reviewing your xxxx. x. If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures. b. If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid. c. If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of: i. the portion of the bill that you do not dispute; or ii. an amount equal to the average of your bills in the last 12 months.
Appears in 2 contracts
Reviewing your xxxx. x. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution proceduresxxxx.
b. (b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the billxxxx. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
c. (c) If your bill xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. (i) the portion of the bill xxxx that you do not dispute; or
(ii. ) an amount equal to the average of your bills in the last 12 months.
Appears in 2 contracts
Samples: Standard Tariff Agreement, Standard Tariff Agreement
Reviewing your xxxx. x. (a) If you disagree with the amount you have been charged, you can ask us to review your bill xxxx in accordance with our standard complaints and dispute resolution procedures.
b. (b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the billxxxx. You will be liable for the reasonable cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
c. (c) If your bill xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. the portion of the bill xxxx that you do not dispute; or
ii. an amount equal to the average of your bills in the last 12 months.
Appears in 1 contract
Samples: Standard Form Contract
Reviewing your xxxx. x. If you disagree with the amount you have been charged, you can ask us to review your bill xxxx in accordance with our standard complaints and dispute resolution procedures.
b. . If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the billxxxx. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must reimburse you for the amount paid.
c. . If your bill xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. : the portion of the bill xxxx that you do not dispute; or
ii. or an amount equal to the average of your bills in the last 12 months.
Appears in 1 contract
Samples: Gas Sale Contract
Reviewing your xxxx. x. (a) If you disagree with the amount you have been charged, you can ask us to review your bill xxxx in accordance with our standard complaints and dispute resolution procedures.
b. (b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the billxxxx. You will However, you may be liable required to pay for the cost of the check or test and we may request payment in advance. Howevertest, if the check or test shows that the meter or metering data proves to be was not faulty or incorrect, we must reimburse you for the amount paid.
c. (c) If your bill xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. (i) the portion of the bill xxxx that you do not dispute; or
(ii. ) an amount equal to the average of your bills in the last 12 months.
Appears in 1 contract
Samples: Retail Energy Sale Agreement
Reviewing your xxxx. x. (a) If you disagree with the amount you have been charged, you can ask us to review your bill xxxx in accordance with our standard complaints and dispute resolution procedures.
b. (b) If you ask us to, we must arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the billxxxx. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we will not charge you for the meter test or must reimburse you for the any amount paidpaid in advance.
c. (c) If your bill xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. (i) the portion of the bill xxxx that you do not dispute; or
(ii. ) an amount equal to the average of your bills in the last 12 months.
Appears in 1 contract
Samples: Market Contract Terms & Conditions
Reviewing your xxxx. x. β
a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution procedures.
b. b) If you ask us to, we must will arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the bill. You will be liable for the cost of the check or meter test and we may request ask for payment in advance. However, if the meter or metering data proves to be faulty or incorrectfaulty, we must will reimburse you for the amount paid.
c. c) If your bill is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. the i) The portion of the bill that you do not dispute; or
ii. an ) An amount equal to the average of your bills in the last 12 months.
Appears in 1 contract
Reviewing your xxxx. x. (a) If you disagree with the amount you have been charged, you can ask us to review your bill in accordance with our standard complaints and dispute resolution proceduresxxxx. If the xxxx is incorrect, we will adjust your xxxx.
b. (b) If the xxxx is correct and you ask us to, we must will arrange for a check of the meter reading or metering data or for a test of the meter in reviewing the billxxxx. You will be liable for the cost of the check or test and we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we must will reimburse you for the amount paid.
c. (c) If your bill xxxx is being reviewed, you are still required to pay any other bills from us that are due for payment and the lesser of:
i. (i) the portion of the bill xxxx that you do not dispute; or
(ii. ) an amount equal to the average of your bills in the last 12 months.
Appears in 1 contract
Samples: Electricity Supply Agreement