Undercharging and Overcharging. (a) If we undercharge you for any reason, then we can require you to make a correcting payment. However, if you are a customer who consumes not more than 160 MWh of electricity per annum and we undercharge you due to an error, defect or default for which we or Western Power Networks are responsible, we can only require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged and, if you are a residential customer, we will offer you the option to pay the correcting payment by instalments. If you are a customer who consumes more than 160 MWh of electricity per annum, then we can recover the amount of any undercharge subject to and in accordance with applicable laws, including the Energy Operators (Powers) Xxx 0000 (WA).
(b) If we overcharge you due to an error, defect or default for which we or Western Power Networks are responsible (including where the meter has been found to be defective) then, subject to the code of conduct (where applicable to you) and to clause 22, we will credit the amount to your account or we may give you the option of having the amount repaid to you. The 12 month limit referred to in clause 7.2(a) does not apply to amounts that we have overcharged you.
Undercharging and Overcharging. (a) If we undercharge you due to an act or omission by us (including where the meter has been found to be defective), we can require you to make a correcting payment and we will offer you the option to pay the correcting payment by instalments. In any event:
(i) we will only require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged; and
(ii) we will notify you of the correcting payment no later than your next bill after we become aware of the undercharge, and we will list the correcting payment separately in that next bill, together with an explanation of the basis on which that amount was calculated; and
(iii) we will not charge you interest on the correcting payment or require
(b) If we overcharge you due to an act or omission by us (including where the meter has been found to be defective), then:
(i) we will use our best endeavours to tell you that we have overcharged you within 10 business days of becoming aware; and
(ii) we will ask your instructions as to whether to credit the amount to your account or have the amount repaid to you, unless the amount is less than $100, in which case we will credit it to your account; and
(iii) we will not pay you interest on the amount we overcharged you; and
(iv) the 12 month limit referred to in clause 7.2(a)(i)does not apply to amounts that we have overcharged you. You must give us your instructions for crediting or repaying an amount under clause 7.2(b)(ii) within five or, if you are a pre-payment meter customer, within 20, business days of us asking you. If you don't, we will credit the amount to your account.
(c) If we overcharge you and you owe us a debt, we may after providing notice to you, use the amount you have been overcharged to set off the debt you owe us, in accordance with clause 4.8 of this contract, provided that you are not experiencing financial hardship. If, after the set off, there remains an amount of credit to you, we will deal with it in accordance with clause 7.2(b).
Undercharging and Overcharging. 7.1 If the Retailer undercharges the Customer for any reason (including where the meter is found to be defective), the Retailer would require the Customer to make a correcting payment and the Retailer may offer the option to make the correcting payment by instalments. The extended time to pay will match the amount of time the Retailer has undercharged for. No interest will be levied on the amount undercharged.
7.2 If the Retailer overcharges the Customer for any reason (including where the meter is found to be defective),
7.2.1 where the Customer has been overcharged, the Retailer will credit the overcharged amount to the Customer’s next invoice; and
7.2.2 No interest will be charged on the overcharged amount.
Undercharging and Overcharging. 8 12.1 Undercharging 8 12.2 Overcharging 8 12.3 Reviewing your bill 9
Undercharging and Overcharging. (a) If we undercharge you for any reason (including where the meter has been found to be defective but not including the undercharging is due to your fraud, breach or illegal act), we , then we can require you to make a correcting payment and we will offer you the option to pay the correcting payment by instalments. In any event:
(1) . However, if youwe undercharge you due to an error, defect or default for which we or the network operator are paying a residential standard price, we will responsible, then (subject to clause 4.6, where it applies) we can only require you to make a correcting payment for amounts undercharged in the 12 months prior to your last bill; and
Undercharging and Overcharging.
(a) If you have been undercharged in a xxxx, you must pay the undercharged amount to us plus interest from and including the date the undercharged amount would have been payable had it been charged at the right time to but excluding the date of full and final payment.
(b) If you have been overcharged in a xxxx, we must reimburse the overcharged amount to you plus interest from and including the date the overcharged amount was paid to but excluding the date of full and final reimbursement.
(c) Interest under clause 5.4(a) or 5.4(b) is payable at the rate charged by the Commonwealth Bank of Australia for sums up to $100,000.
Undercharging and Overcharging. 12.1 Undercharging 8 12.2 Overcharging 9
Undercharging and Overcharging. (a) If we undercharge you due to an act or omission by us or Western Power Networks (including where the meter has been found to be defective), we can require you to make a correcting payment and we will offer you the option to pay the correcting payment by instalments. In any event:
(1) we will only require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged; and
(2) we will list the correcting payment separately in your
(3) we will not charge you interest on the correcting payment or require you to pay a late fee.
(b) If we overcharge you due to an act or omission by us or Western Power Networks (including where the meter has been found to be defective), then:
(1) we will use our best endeavours to tell you that we have overcharged you within 10 business days of becoming aware; and
(2) we will credit the amount to your account or you have the option of having the amount repaid to you, unless the amount is less than $45, in which case we will credit it to your account; and.
(3) we will not pay you interest on the amount we overcharged you; and
(4) the 12 month limit referred to in clause 7.2(a) does not apply to amounts that we have overcharged you.
Undercharging and Overcharging. (a) If we undercharge you for any reason, then we can require you to make a correcting payment. However, if we undercharge you due to an error, defect or default for which we or the network operator are responsible, then (subject to clause 4.6, where it applies) we can only require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged unless the undercharge was directly attributable to your act or omission and, if you are a residential customer, we will offer you the option to pay the correcting payment by instalments. However, if at any time you consume not less than 1 terajoule of gas per annum, then despite the above, we can recover the amount of any undercharge subject to and in accordance with applicable laws, including the Energy Operators (Powers) Act 1979 (WA).
(b) If we overcharge you due to an error, defect or default for which we or the network operator are responsible (including where the meter has been found to be defective), then, subject to the Gas Customer Code (where applicable to you) and to clause 21, we will credit the amount to your account or we may give you the option of having the amount repaid to you. The 12 month limit referred to in clause 7.2(a) does not apply to amounts that we have overcharged you.
Undercharging and Overcharging. (a) If we undercharge you for any reason, then we can require you to make a correcting payment. However, if you are a customer who consumes not more than 160 megawatt hours of electricity per annum and we:
(1) undercharge you due to an error, defect or default for which we or
(2) are required to adjust the bill in accordance with the code of conduct (other than due to your actions), we can only require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged unless the undercharge is your fault or results from your or someone at that premises unlawful act or omission, while you were occupying the premises. If you are a residential customer, we will offer you the option to pay the correcting payment by instalments. If you are a customer who consumes more than 160 megawatt hours of electricity per annum, then we can recover the amount of any undercharge subject to and in accordance with applicable laws, including the Energy Operators (Powers) Act 1979 (WA).
(b) If we overcharge you due to an error, defect or default for which we or Western Power Networks are responsible (including where the meter has been found to be defective), then, in accordance with the code of conduct (where applicable to you) and subject to clause 22, we will notify you and seek your instructions as to whether to credit the overcharged amount to your account or have the overcharged amount repaid to you. If we do not receive instructions from you, we will use reasonable endeavours to credit the overcharged amount to your account. The 12- month limit referred to in clause 7.2(a) does not apply to amounts that we have overcharged you.
