Undercharging & overcharging. (a) If we undercharge you for any reason (including where the Meter has been found to be defective) we can require you to make a correcting payment and we will offer you the option to pay the correcting payment by instalments. In any event we will require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged.
(b) If we overcharge you for any reason (including where the Meter has been found to be defective), then we will credit the amount to your account or you have the option of having the amount repaid to you. The 12 month limit referred to in clause 12.2(a) does not apply to amounts that we have overcharged you.
Undercharging & overcharging.
(a) If we undercharge you for any reason (including where the Meter has been found to be defective) we can require you to make a correcting payment and we will offer you the option to pay the correcting payment by instalments. In any event we will require you to make a correcting payment for amounts undercharged in the 12 months prior to the date that we advise you that you have been undercharged.
(b) If we overcharge you for any reason (including where the Meter has been found to be defective), then we will credit the amount to your account or you have the option of having the amount repaid to you. The 12 month limit referred to in clause 12.2(a) does not apply to amounts that we have overcharged you.
13. Security deposits
(a) We may request that you pay us a Security Deposit if:
(i) in our reasonable opinion, you do not have satisfactory credit history;
(ii) you are a new customer to us at a new connection point;
(iii) you are disconnected under clause 9 of the Contract and wish to maintain supply with us;
(iv) in our reasonable opinion, your financial capacity to meet the obligations under this Contract diminish; or
(v) we agree with you that a Security Deposit is required.
(b) If we request a Security Deposit we will:
(i) keep the Security Deposit in a separate trust account;
(ii) separately identify the Security Deposit in our accounting records;
(iii) pay you interest at the Bank Xxxx Xxxx, accrued daily and capitalised every 90 days unless paid; and
(iv) advise you of the Bank Xxxx Xxxx on request.
(c) The amount of the Security Deposit will be no more than 1.5 times your average bill if you are billed quarterly or 2 times your average bill if you are billed monthly. If no billing history is available, we will make a reasonable estimate of your bill based on your historical consumption data.
(d) We will only use your Security Deposit and any accrued interest to offset money owing to us in the case that:
(i) you failed to pay your bill, and supply to the Premises was disconnected;
(ii) your final bill is not paid;
(iii) you agree to using the Security Deposit to pay a bill so that disconnection of supply to the Premises does not occur;
(iv) you are leaving the Premises and ask us to disconnect supply to the Premises; or
(v) you transfer to another retailer and your final bill has not been paid.
(e) We will return any remaining Security Deposit within 10 business days of the Contract ending once any final Fee(s) and Electricity Charges are deduct...
