Common use of Reviewing your xxxx Clause in Contracts

Reviewing your xxxx. Please review your bills carefully. If you believe there are any issues with a xxxx, such as an incorrect discount or meter type, please let us know as soon as you can. Alternatively, if you’d like us to review your xxxx, just ask – again, be sure to do so as soon as you can. We’ll let you know the result in accordance with our standard complaints procedures (see clause 34 for more details). While your xxxx is being reviewed, you’ll still need to pay any amount we ask you to (in accordance with the Regulatory Requirements) by the Due Date. You must also pay any future bills by the Due Date. You can ask to have your meter tested as part of the review. We may ask you to pay the cost of the meter test before we arrange it. For Small Customers, if the test finds that the meter or meter data is faulty or incorrect we’ll refund any amount you’ve paid for the test (or set this off against any outstanding amount on your xxxx). If the review finds the xxxx is correct, you must pay the unpaid amount. If the review finds the xxxx is incorrect, we’ll correct the xxxx under review. Unless one of the exceptions below applies, if you’re undercharged (which includes not being charged), you’ll only have to pay the amounts that should have been charged in the twelve months before we notify you of the undercharge. The exceptions are:  for Other Customers, in which case we can recover all amounts undercharged so long as it is not unreasonable to do so; or  if the undercharging is not because of our error, defect or default or that of your Distributor (including where your meter is found to be defective or your tariff is changed due to incorrect information provided by you), in which case we can recover all amounts undercharged and may also charge you interest to cover costs or losses we incur as a result of the undercharging as long as it is not prohibited by the Regulatory Requirements. If you ask us to and we have the data, we will give you your Billing Data. If you request Billing Data:  for a period less than the previous two years and no more than once a year; or  in relation to a dispute with us, we will not charge you for providing the data. Otherwise we may ask you to pay a reasonable charge.

Reviewing your xxxx. Please review your bills carefully. If you believe there are any issues with a xxxx, such as an incorrect discount or meter type, please let us know as soon as you can. Alternatively, if you’d like us to review your xxxx, just ask – again, be sure to do so as soon as you can. We’ll let you know the result in accordance with our standard complaints procedures (see clause 34 29 for more details). While your xxxx is being reviewed, you’ll still need to pay any amount we ask you to (in accordance with the Regulatory Requirements) by the Due Date. You must also pay any future bills by the Due Date. You can ask to have your meter tested as part of the review. We may ask you to pay the cost of the meter test before we arrange itit (except for Small Customers in Victoria). For Small Customers, if the test finds that the meter or meter data is faulty or incorrect we’ll refund any amount you’ve paid for the test (or set this off against any outstanding amount on your xxxx). If you’re a Small Customer in Victoria and the test shows the meter or meter data is not faulty or incorrect, you must pay the cost of the meter test. If the review finds the xxxx is correct, you must pay the unpaid amount. If the review finds the xxxx is incorrect, we’ll correct the xxxx under review. Unless one of the exceptions below applies, if you’re undercharged (which includes not being charged), you’ll only have to pay the amounts that should have been charged in the twelve nine months before we notify you of the undercharge. The exceptions are:  • for Small Customers in Queensland for natural gas and Other Customers, in which case we can recover all amounts undercharged so long as it unless this is not unreasonable to do soin the circumstances; or  • if the undercharging is not because of our erroryour fault or unlawful act or omission, defect or default or that of your Distributor (including where your meter is found to be defective or your tariff is changed due to incorrect information provided by you), in which case we can recover all amounts undercharged and may also charge you interest to cover costs or losses we incur as a result of the undercharging as long as it is if not prohibited by the Regulatory Requirements. If you ask us to and we have the data, we will give you your Billing Data. If you request Billing Data:  for a period less than the previous two years and no more than once a year; or  in relation to a dispute with us, we will not charge you for providing the data. Otherwise we may ask you to pay a reasonable charge.

Reviewing your xxxx. Please review your bills carefully. If you believe there are any issues with a xxxx, such as an incorrect discount or meter type, please let us know as soon as you can. Alternatively, if you’d like us to review your a xxxx, just ask – again, be sure to do so as soon as you can. We’ll let you know the result in accordance with our standard complaints procedures (see clause 34 31 for more details). While your xxxx is being reviewed, you’ll still need to pay any amount we ask you to (in accordance with the Regulatory Requirements) Requirements by the Due Date. You must also pay any future bills by the Due Date. You can ask to have your meter tested as part of the review. We may ask you to pay the cost of the meter test before we arrange itit (except for Small Customers in Victoria or Queensland). For Small Customers, if the test finds that the meter or meter data is faulty or incorrect we’ll refund any amount you’ve paid for the test (or set this off against any outstanding amount on your xxxx). If you’re a Small Customer in Victoria or Queensland and the test shows the meter or meter data is not faulty or incorrect, you must pay the cost of the meter test. If the review finds the xxxx is correct, you must pay the unpaid amount. If the review finds the xxxx is incorrect, we’ll correct the xxxx under review. Unless one of the exceptions below applies, if you’re undercharged (which includes not being charged), you’ll only have to pay the amounts that should have been charged in the twelve nine months before we notify you of the undercharge. The exceptions are:  • for Other Customers and Aggregated Customers, in which case case, we can recover all amounts undercharged so long as it unless this is not unreasonable to do soin the circumstances; or  • if the undercharging is not because of our error, defect your fault or default unlawful act or that of your Distributor (including where your meter is found to be defective or your tariff is changed due to incorrect information provided by you)omission, in which case case, we can recover all amounts undercharged and may also charge you interest to cover costs or losses we incur as a result of the undercharging as long as it is if not prohibited by the Regulatory Requirements. If you ask us to and we have the data, we will give you your Billing Data. If you request Billing Data:  for a period less than the previous two years and no more than once a year; or  in relation to a dispute with us, we will not charge you for providing the data. Otherwise we may ask you to pay a reasonable charge.