Rider and Driver Partner Support Sample Clauses

Rider and Driver Partner Support. Consultant will ensure the provision of customer service and support for Driver Partners and Riders on issues that arise in connection with use of the Platform. Following each ride, the Rider will be prompted to submit a ride rating with feedback in the app. If an issue arises for a Rider or Driver Partner before, during, or after a ride, these parties will be able to reach customer support staff by phone, or by submitting an email ticket, which will be replied to promptly by such customer support staff through Via’s global consolidated queues.
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