RSPNDR Alarm Response Service. 5.1. Appendix 1 – SLA, available at xxxxx://xxx.xxxxxx-xxxxxxxxxx.xx.xx/terms-conditions/ details our Monitoring and Managed Services provisions, our response times and process and procedures for the handling of alarm conditions in addition to all terms and conditions for services provided 5.2. In the event of any conflict or ambiguity these Terms and Conditions shall take priority.