Sales and Support Clause Samples
The SALES AND SUPPORT clause defines the obligations and scope of services related to the sale of products and the provision of customer support. Typically, it outlines the seller’s responsibilities for delivering products, responding to customer inquiries, and providing technical assistance or troubleshooting. This clause ensures that customers know what level of support to expect after purchase and clarifies the seller’s ongoing commitments, thereby reducing misunderstandings and enhancing customer satisfaction.
Sales and Support. 11.1 HP will provide AMS with a forecast of [**] projected sales unit volumes. Quantities listed in such correspondence between the Parties are only estimates made as an accommodation for planning purposes and do not constitute a commitment to purchase such quantity. Distributor may revise any forecasts in its sole discretion. [**] within this Agreement.
11.2 Distributor agrees to purchase demonstration Product and to maintain trained staff capable of demonstrating and selling the Products. AMS agrees to provide, at its costs, reasonable sales training and material and support to the Distributor. Distributor agrees to participate in AMS's sales and marketing meetings, Product and competitive training courses or product launch meetings as mutually MEDICAL PRODUCTS DISTRIBUTION AGREEMENT agreed upon. AMS agrees to provide sales training in a mutually agreeable location each six (6) months and upon product launch if sooner.
11.3 Distributor agrees to maintain trained staff capable of supporting the Products. AMS agrees to provide, at no charge, reasonable service training and support. Distributor agrees to participate in AMS's service training programs. AMS undertakes to provide initial technical service training prior to the time both Parties agree that distribution into the Territory is to commence. Thereafter Distributor will send technicians to update technical knowledge as mutually agreed upon.
11.4 AMS shall provide documentation to enable Distributor to establish the support plan and deliver support services for the Products and Territories. The product support plan shall prepared by both Parties and agreed upon prior to the time distribution is to commence. AMS shall support the Distributor with service information, parts (as provided in Section 11.5), training and technical and clinical assistance and back-up support by letter, fax, e-mail or telephone as appropriate.
11.5 Distributor agrees to purchase necessary spare parts and test equipment to support systems installed in Territories. Spare parts to support in-warranty repairs will be replaced for Distributor at no cost. Out-of-warranty spare parts are at Distributor's cost.
11.6 Distributor shall use its reasonable efforts to handle and resolve feedback from its customers. AMS shall have ultimate responsibility for resolution of Product related issues. Problems that can not be resolved locally will be escalated in accordance with ARTICLE 26.
Sales and Support. Agent agrees to provide competent personnel for the sales, specification review, negotiation, and technical sales support to customers within its Territory. Company agrees to provide reasonable training for Agent's personnel at its offices in West Chester, Pennsylvania.
Sales and Support. 3.8.1 Except for any obligations of NetSuite KK to provide second level support to Reseller as set forth in Exhibit 3.8 of this Agreement, Reseller shall be solely responsible for (i) and NetSuite and NetSuite KK shall have no obligation to honor, any representations or warranties provided by Reseller or an Authorized Reseller with respect to the Product, and (ii) providing support and maintenance to Customers and Authorized Resellers. All sales and support personnel of Reseller shall be reasonably trained and competent in the use of the Product (and the advantages and benefits of the Product over competing solutions), and Reseller shall provide technical support promptly to all Customers and Authorized Resellers. Without limiting the foregoing, sales and support personnel of Reseller shall attend training offered by NetSuite and NetSuite KK, and Reseller shall dedicate personnel to activities under this Agreement as agreed by the Parties. Support responsibilities of NetSuite KK shall be the provision of solely (i) second level support as set forth in Exhibit 3.8 and (ii) training to Reseller’s sales and support personnel as reasonably necessary for Reseller’s provision of first level support to Customers or Authorized Reseller; provided that such training will be provided only if Reseller reimburses NetSuite KK for such training at a price determined by NetSuite on a case by case basis. Reseller shall cooperate fully with NetSuite and NetSuite KK in connection with any support furnished by NetSuite or NetSuite KK. Reseller shall disclaim all support responsibilities of NetSuite and NetSuite KK directly to Customers and Authorized Resellers.
3.8.2 Reseller shall ensure that Customers contact Reseller, or its Authorized Reseller, and not NetSuite or NetSuite KK, for all support, provided that nothing shall preclude NetSuite, NetSuite KK and its designees, at their respective costs and expenses, from contacting Customers directly to provide support, including to discuss any problems or issues experienced by the Customers, to address or diagnose any Customer issues or concerns, and to otherwise provide support to Customers. Without limiting the foregoing, if Reseller fails to perform its support obligations under this Agreement or otherwise to its Customers, NetSuite and NetSuite KK shall have the right to provide support directly to Customers and to charge Reseller (including by deducting against the Pre-Pay Amount) NetSuite’s or NetSuite KK’s then current f...
Sales and Support. Partner shall be solely responsible for: (i) selling Partner Products; (ii) providing all support (including "level 1" support), maintenance and technical assistance to customers of Partner Products; and (iii) fielding all inquiries relating to Partner Products. Partner shall provide a customer support point of contact to SFDC.
Sales and Support. RA shall devote such time, energy, skill, and best efforts as may be reasonably necessary to faithfully and diligently discharge RA’s obligations within the terms of this Agreement.
Sales and Support. 10.1 Distributor agrees to purchase a reasonable quantity of demonstration Products and to maintain a reasonable number of trained staff capable of demonstrating and selling the Products. Distributor agrees to have its sales personnel attend, at Distributor’s expense, AMS’s sales and marketing meetings, Product and competitive training courses and Product launch meetings, as AMS may reasonably request.
10.2 AMS agrees to provide technical, service and educational support to the Distributor at the commencement of this Agreement to show Distributor how the Products work; how to service the Products; and how to educate clinicians in order to have clinicians integrate the Products into their practice. Distributor agrees to work with clinicians, both before they acquire Products and after, to teach them how integrate the Products into their practice.
10.3 Distributor agrees, at its own expense, to stock a reasonable quantity of necessary spare parts and test equipment according to AMS’s recommendation to support Products installed in the Territory. Out-of-warranty spare parts are at Distributor’s cost, as set forth in Article 17.
10.4 Distributor shall use its reasonable efforts to handle and resolve feedback from the Customers. Problems that cannot be resolved locally will be escalated in accordance with Article 26. Except as provided in Section 4.3, in no event shall Distributor have the right to any source code for the Software.
Sales and Support. Distributor agrees that it will make maximum application of its resources to promote the distribution and sale of the applicable Products. Distributor's efforts to promote, sell, and support the Products shall include, but shall not be limited to: o Marketing Products in activities approved by SonicWALL in writing prior to the activity, informing existing customers and potential customers regarding Products, assisting and counseling customers in the selection and use of Products; and reporting to SonicWALL promptly and in writing all suspected and actual problems with any product; o Distributor shall send monthly SonicWALL format Point Of Sale and inventory reports to SonicWALL detailing, by Product model, part number, quantity, customer zip code, other applicable postal identification code and customer name, date of shipment, and quantity of on-hand inventory; o Retain all Shipment Reports for five years after the date of sale, and assist SonicWALL, upon request, in tracing a product to a sub-Distributor or reseller, in order to distribute critical product information, locate a product for safety reasons, or discover unauthorized marketing or infringing acts; o Conduct business in a manner which reflects favorably at all times on the Products, goodwill, and reputation of SonicWALL.
Sales and Support. Distributor agrees to use its best efforts to cause Sub-Distributors to set up at its offices at least one telephone support line dedicated to the support of the Products, and Distributor will publish the phone number of such support line on Product packaging and in advertising, as post sales and support services for the Products distributed by Distributor. Technical support should be commercially reasonable for the market and made available during the standard work week.
Sales and Support