Scheduled Downtime. ESO will endeavor to provide reasonable (72 hour) notice of Scheduled Downtime to Customer’s Users. Notice of Scheduled Downtime may be provided from within the Software or via email. Scheduled Downtime shall never constitute a failure of performance or Outage by ESO. Notification timelines and the frequency of Scheduled Downtime are subject to the emergence of security concerns outside of ESO’s control.
Appears in 4 contracts
Samples: Subscription Agreement, Master Subscription and License Agreement, County Addendum
Scheduled Downtime. ESO will endeavor to provide reasonable (72 hour) notice of Scheduled Downtime to Customer’s Users. Notice of Scheduled Downtime may be provided from Users within the Software or via email. Scheduled Downtime shall never constitute a failure of performance or Outage by ESO. Notification timelines and the frequency of Scheduled Downtime are subject to the emergence of security concerns outside of ESO’s control.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Scheduled Downtime. ESO will endeavor to provide reasonable notice to the Customer (72 hourSoftware Administrator Contact or otherwise) notice of Scheduled Downtime to Customer’s Users. Notice of (usually at least 72 hours in advance), and will plan Scheduled Downtime may be provided from within the Software or via emailto occur during non-peak hours (midnight to 6 a.m. Central Time). Scheduled Downtime shall never constitute a failure of performance or Outage by ESO. Notification timelines and the frequency of Scheduled Downtime are subject to the emergence of security concerns outside of ESO’s control.
Appears in 2 contracts
Samples: Software License Agreement, Master Subscription and License Agreement