Scheduled Downtime. Supplier must notify the University at least seventy-two (72) hours in advance of all scheduled outages of the Services in whole or in part (“Scheduled Downtime”). All such scheduled outages will: (a) last no longer than five (5) hours; and (b) be scheduled on a Saturday between the hours of 12:00 a.m. and 5:00 a.m., Eastern Time; provided that Supplier may request the University to approve extensions of Scheduled Downtime above five (5) hours, and such approval by the University may not be unreasonably withheld or delayed.
Appears in 6 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
