Common use of See Part IX Transitional provisions Clause in Contracts

See Part IX Transitional provisions. 20 On-call duty, call-in and consultation Group of persons and scope of application (1) The provisions set out below in (3)-(8) concerning on-call duty, call-in and consultation apply to: a. IT and financial employees in the central IT department and in the IT centres. According to a local agreement between the management the union representative, other financial employees may also be covered by the provisions on on-call duty, call-in and consultation if they work with similar project assignments, or if the company is subject to statutory requirements that necessitate that these employees form part of the on-duty schedule. b. Employees’ work checking system changes, e.g. user tests, and checking output by testing and implementation as well as decentralised installation and maintenance of software and hardware. c. However, the provision in (6)b concerning call-in applies only to financial employees working at least 37 hours per week. (2) For service staff/technicians, the company and the union representative may agree on on-call duty, call-in and consultation. Skilled service staff/technicians are paid for on-call duty, call-in and consultation according to the provisions in (6)b, (3), (4) and (7) below. (3) On on-call duty, employees are, within a fixed period outside the employee’s working hours, obliged to be available for answering inquiries, consultations and call-ins. Employees not on on-call duty are not obliged to be enlisted for call-in or consultation. If an employee who is not on on-call duty is contacted, the employee must be paid for call-in or consultation, since inquiries can only be made during an on-call duty period. Call-ins and consultations are paid separately, see (6) and (7) below. Inquiries do not trigger separate payment. The definitions of call-ins, consultations and inquiries are as follows: o Call-ins are tasks that cannot be solved on the telephone, but require that the employee must log on to a system to perform the task. It is irrelevant whether the employee logs on from his/her home address or in the workplace. o Consultations are questions/tasks which the employee can answer/perform within a short time frame on the telephone or otherwise without logging on to any systems. o Inquiries are questions/tasks which the employee on call can answer/perform immediately. Employees may only be on on-call duty 40 times per year – however, not exceeding 480 hours per year. The company and the union representative may locally agree on more than 40 on-call duty periods or 480 hours per year. Individual employees must, however, also accept to take on the additional duty periods/hours. Employees cannot be ordered to take on-call duty on work-free days leading up to a holiday period. (4) Insofar as possible, on-call duty periods must be distributed evenly among the individual employees, and notice of on-call duty must be given as early as possible and at the latest 24 hours in advance. If a scheduled on-duty call is cancelled less than 48 hours before its start, 50% of the pay for the on-call duty is payable. However, if more than two consecutive, notified on-call duty periods during Easter and Whitsun are cancelled, the employee will receive pay for the cancellation of two single duty periods. To the extent possible, notice and notice of cancellation must be given during the employee’s working hours. (5) An on-call duty period can last for one to 24 hours and is paid per six-hour period or part of such period at the following rates: From Monday 06:00 am to Friday 18:00 pm Six hours are wholly or partly in the period from Friday 18:00 pm to Monday 06:00 am and weekday holidays 1 July 2019 ½ hour’s compensatory time off and DKK 290 1 hour’s compensatory time off and DKK 575 1 July 2020 ½ hour’s compensatory time off and DKK 295 1 hour’s compensatory time off and DKK 585 1 July 2021 ½ hour’s compensatory time off and DKK 300 1 hour’s compensatory time off and DKK 595 1 July 2022 ½ hour’s compensatory time off and DKK 305 1 hour’s compensatory time off and DKK 605 (6) There are two types of call-in. Payment for call-in for IT work is governed by (6)a below. Payment for call-in for work with alarms, filling of ATMs, servicing of ATMs or call-in according to agreement between the company and the union representative is governed by (6)b below. Work performed during a call-in is paid according to (6)a or (6)b, but only from the time the employee is called in to the time when the employee’s normal working hours begin. The payment must at most be for the number of call-ins corresponding to the hours of the call-in, however no less than for time spent. The hourly pay is calculated by dividing the annual salary, including allowances, by 1,924, or, for IT employees, by 1872, see article 3(1). Transport costs are paid by the company subject to agreement.

See Part IX Transitional provisions. 20 18 On-call duty, call-in and consultation Group of persons and scope of application (1) The provisions set out below in (3)-(8) concerning on-call duty, call-in and consultation apply to: a. IT and financial employees in the central IT department and in the IT centres. According to a local agreement between the management the union representative, other financial employees may also be covered by the provisions on on-call duty, call-in and consultation if they work with similar project assignments, or if the company is subject to statutory requirements that necessitate that these employees form part of the on-duty schedule. b. Employees’ work checking system changes, e.g. user tests, and checking output by testing and implementation as well as decentralised installation and maintenance of software and hardware. c. However, the provision in (6)b concerning call-in applies only to financial employees working at least 37 hours per week. (2) For service staff/technicians, the company and the union representative may agree on on-call duty, call-in and consultation. Skilled service staff/technicians are paid for on-call duty, call-in and consultation according to the provisions in (6)b, (3), (4) and (7) below. (3) On on-call duty, employees are, within a fixed period outside the employee’s working hours, obliged to be available for answering inquiries, consultations and call-ins. Employees not on on-call duty are not obliged to be enlisted for call-in or consultation. If an employee who is not on on-call duty is contacted, the employee must be paid for call-in or consultation, since inquiries can only be made during an on-call duty period. Call-ins and consultations are paid separately, see (6) and (7) below. Inquiries do not trigger separate payment. The definitions of call-ins, consultations and inquiries are as follows: o Call-ins are tasks that cannot be solved on the telephone, but require that the employee must log on to a system to perform the task. It is irrelevant whether the employee logs on from his/her home address or in the workplace. o Consultations are questions/tasks which the employee can answer/perform within a short time frame on the telephone or otherwise without logging on to any systems. o Inquiries are questions/tasks which the employee on call can answer/perform immediately. Employees may only be on on-call duty 40 times per year – however, not exceeding 480 hours per year. The company and the union representative may locally agree on more than 40 on-call duty periods or 480 hours per year. Individual employees must, however, also accept to take on the additional duty periods/hours. Employees cannot be ordered to take on-call duty on work-free days leading up to a holiday period. (4) Insofar as possible, on-call duty periods must be distributed evenly among the individual employees, and notice of on-call duty must be given as early as possible and at the latest 24 hours in advance. If a scheduled on-duty call is cancelled less than 48 hours before its start, 50% of the pay for the on-call duty is payable. However, if more than two consecutive, notified on-call duty periods during Easter and Whitsun are cancelled, the employee will receive pay for the cancellation of two single duty periods. To the extent possible, notice and notice of cancellation must be given during the employee’s working hours. (5) An on-call duty period can last for one to 24 hours and is paid per six-hour period or part of such period at the following rates: From Monday 06:00 am to Friday 18:00 pm Six hours are wholly or partly in the period from Friday 18:00 pm to Monday 06:00 am and weekday holidays 1 July 2019 ½ hour’s compensatory time off and DKK 290 1 hour’s compensatory time off and DKK 575 1 July 2020 ½ hour’s compensatory time off and DKK 295 1 hour’s compensatory time off and DKK 585 1 July 2021 ½ hour’s compensatory time off and DKK 300 1 hour’s compensatory time off and DKK 595 1 July 2022 ½ hour’s compensatory time off and DKK 305 1 hour’s compensatory time off and DKK 605605 1 July 2023 ½ hour’s compensatory time off and DKK 320 1 hour’s compensatory time off and DKK 630 1 July 2024 ½ hour’s compensatory time off and DKK 330 1 hour’s compensatory time off and DKK 655 (6) There are two types of call-in. Payment for call-in for IT work is governed by (6)a below. Payment for call-in for work with alarms, filling of ATMs, servicing of ATMs or call-in according to agreement between the company and the union representative is governed by (6)b below. Work performed during a call-in is paid according to (6)a or (6)b, but only from the time the employee is called in to the time when the employee’s normal working hours begin. The payment must at most be for the number of call-ins corresponding to the hours of the call-in, however no less than for time spent. The hourly pay is calculated by dividing the annual salary, including allowances, by 1,924, or, for IT employees, by 1872, see article 3(1). Transport costs are paid by the company subject to agreement.