Common use of Service By Contractor Clause in Contracts

Service By Contractor. A. General Service is to be provided by the Contractor in a prompt and courteous manner. Passengers must be determined ADA paratransit-eligible before the Contractor provides paratransit rides pursuant to this Agreement. Passengers are to be picked up within a 30-minute pick-up window, and the unit of service or one-way trip shall not last longer than 90 minutes. If circumstances dictate that the aforementioned conditions cannot reasonably be met, the Contractor shall make note of the incident and reference it as part of the on-time performance or trip length reports discussed in subsection 8.3(C). As discussed in subsection 8.3(A) of this Agreement, the Contractor is to provide the City a complaints report. B. Back-Up System The Contractor must have a reasonable back-up system in place to ensure that eligible passengers are not stranded. C. Acceptance Of Rides Referred By The City When referred by the City, and upon reasonable notice, the Contractor agrees to accept subscription service ride requests by persons who are not already persons served by the Contractor. This is provided that acceptance of the referral will not negatively impact the Contractor’s ability to meet on-time performance or trip length standards for existing eligible passengers or Contractor’s other persons served. D. Collection Of Fare From Eligible Passengers To the extent required in Section 4.1(H), the Contractor shall collect and retain the standard ADA paratransit fare from eligible passengers.

Service By Contractor. A. General Service is to be provided by the Contractor in a prompt and courteous manner. Passengers must be determined ADA paratransit-eligible before the Contractor provides paratransit rides pursuant to this Agreement. Passengers are to be picked up within a 30-minute pick-up window, and the unit of service or one-way trip shall not last longer than 90 minutes. If circumstances dictate that the aforementioned conditions cannot reasonably be met, the Contractor shall make note of the incident and reference it as part of the on-time performance or trip length reports discussed in subsection 8.3(C). As discussed in subsection 8.3(A) of this Agreement, the Contractor is to provide the City a complaints report. B. Back-Up System The Contractor must have a reasonable back-up system in place to ensure that eligible passengers are not stranded. C. Acceptance Of Rides Referred By The City When referred by the City, and upon reasonable notice, the Contractor agrees to accept subscription service ride requests by persons who are not already persons served by the Contractor. This is provided that acceptance of the referral will not negatively impact the Contractor’s ability to meet on-time performance or trip length standards for existing eligible passengers or Contractor’s other persons served. D. Collection Of Fare From Eligible Passengers To the extent required in Section 4.1(H), the Contractor shall collect and retain the standard ADA paratransit fare from eligible passengers.