Service By Contractor. A. General Service is to be provided by the Contractor in a prompt and courteous manner. Passengers must be determined ADA paratransit-eligible before the Contractor provides paratransit rides pursuant to this Agreement. Passengers are to be picked up within a 30-minute pick-up window, and the unit of service or one-way trip shall not last longer than 90 minutes. If circumstances dictate that the aforementioned conditions cannot reasonably be met, the Contractor shall make note of the incident and reference it as part of the on-time performance or trip length reports discussed in subsection 8.3(C). As discussed in subsection 8.3(A) of this Agreement, the Contractor is to provide the City a complaints report.
Appears in 4 contracts
Samples: Purchased Ada Paratransit Rides Contractor Agreement, Purchased Ada Paratransit Rides Contractor Agreement, Purchased Ada Paratransit Rides Contractor Agreement
