Common use of Service Cancellation Clause in Contracts

Service Cancellation. 13.1 If: (a) your PAYG Base has expired under clause 12.1 above; and (b) you do not recharge your mobile number within the next 120 days (Additional Period) – your Service may be permanently cancelled (which may result in permanent loss of the phone number of your Service). We may send you a cancellation alert but we are not obliged to. 13.2 During the Additional Period: (a) you can receive calls and SMS; (b) you can make calls that are designated as free e.g. to emergency services; (c) you can send an SMS to ‘590’ to Recharge your account; (d) you can call us on 2534 for assistance in Recharging – but you cannot otherwise use the Service. 13.3 Our Policy for assisting customers experiencing domestic and family violence: (a) We have a Policy for assisting customers experiencing domestic and family violence (Assistance Policy) – see our Policies page at; xxx.xxxxxxxxxx.xxx.xx/xxxxx/xxxxxx. (b) The Assistance Policy is part of these Customer Terms, and you acknowledge and agree that we may act in accordance with it. (c) Specifically, a Service may be permanently cancelled, resulting in permanent loss of the phone number of your service, in accordance with the Assistance Policy.