Common use of Service Catalogue Variation Form Clause in Contracts

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS LTD Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd [insert name of Supplier] (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [{Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS LTD Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YesInsert Tender Response]

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd Telefónica UK Limited (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS LTD TELEFÓNICA UK LIMITED Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Vodafone Ltd (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS VODAFONE LTD Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Gamma Telecom Ltd (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS GAMMA TELECOM LTD Address – Supplier’s Tender Response REQUIREMENT SUPPLIER RESPONSE [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Talktalk Communications Ltd (trading Talktalk Business) (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH TALKTALK COMMUNICATIONS LTD (TRADING TALKTALK BUSINESS) Address – Supplier’s Tender Response REQUIREMENT SUPPLIER RESPONSE [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd EE Limited (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS LTD Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YesEE LIMITED Address

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Virgin Media Business Ltd (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS VIRGIN MEDIA BUSINESS LTD Address – Supplier’s Tender Response REQUIREMENT SUPPLIER RESPONSE [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Daisy Communications Ltd (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH DAISY COMMUNICATIONS LTD Address – Supplier’s Tender Response REQUIREMENT SUPPLIER RESPONSE [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Azzurri Communications Ltd (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH AZZURRI COMMUNICATIONS LTD Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd [insert name of Supplier] (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS 08UK LTD Address – Supplier’s Tender Response [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd KCOM Group PLC (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS LTD KCOM GROUP PLC Address – Supplier’s Tender Response REQUIREMENT SUPPLIER RESPONSE [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes

Service Catalogue Variation Form. Variation Form No: ………………………………………………………………………………… Effective From Date: ………………………………………………………………………………… [Guidance Note to Supplier: the Effective Date shall be the date when the amended Service Catalogue will be available to the Contracting Bodies.] Expiry Date: ………………………………………………………………………………… [Guidance Note to Supplier: Insert the date you would like the Service Package to be removed from the Service Catalogue] BETWEEN: [insert name of the Authority] (the Authority) and Switch Communications Ltd AdEPT Telecom PLC (the Supplier) [The Service Catalogue is varied as set out in the attached Service Package Template, such variation to take effect on the Effective From Date] [Guidance Note to Supplier: Insert the revised Service Package Template] The changes proposed in this Variation to the Service Catalogue shall expire on the Expiry Date. [Service Package [reference from Service Catalogue to be inserted] shall be deleted from the Service Catalogue on the Effective Date.] Words and expressions in this Variation shall have the meanings given to them in the Framework Agreement. The Framework Agreement, including the Service Catalogue, shall remain effective and unaltered except as amended by the changes expressly set out above. Signed by an authorised signatory for and on behalf of the Authority Signature Date Name (in Capitals) Address Signed by an authorised signatory to sign for and on behalf of the Supplier Signature Date Name (in Capitals) SWITCH COMMUNICATIONS LTD ADEPT TELECOM PLC Address – Supplier’s Tender Response REQUIREMENT SUPPLIER RESPONSE [AQA1] Please select YES or NO to indicate that in the event you are successful in this Procurement that you will, or will not, unreservedly sign the Framework Agreement without caveats or limitations as published at Attachments 5 and 6. Your response to the Award Questionnaire will appear as a Schedule to the Framework Agreement. YES - You will, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). NO - You will not, unreservedly and without caveat or limitations, commit to signing the Framework Agreement as published at Attachments 5 and 6 of this ITT (and including your responses to the whole Award Questionnaire as a Schedule to the Framework Agreement). Yes [AQA2] Please select YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not provide to the Authority, via an Authority template, ANY Framework Agreement related Management Information that the Authority determines is necessary. The Authority reserves the right to change the template and metrics that will be required at any point during the life of the Framework Agreement and awarded Call-Off Contracts. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. NO - You will not be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to share with the Authority, via an Authority template, any Framework Agreement related Management Information that the Authority determines is necessary for the purpose of monitoring activity on that Framework and calculating savings being achieved by Contracting Bodies using that Framework. Yes [AQA3] In order for the Authority to be able to baseline prices, please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will or will not be willing to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices paid and volumes transacted by customers for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement. Framework Clause FW-17 and Framework Schedule 6 describe the required Management Information and formats. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. NO - You are not willing, throughout the life of the Framework Agreement and until the last Call-Off Contract let under the Framework Agreement expires, to provide Management Information to the Authority on cost and pricing models, discount levels and structures and prices (where applicable) for services that were available in 2009/10 (or a later year as agreed with the Authority) and that will be (or the equivalent will be) transacted through the Framework Agreement in order to estimate a baseline for savings. Yes [AQB1a] LOT 1 VOICE CONNECTIVITY SERVICE Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Connectivity Services in accordance with the description of Voice Connectivity Services in paragraph 7.1 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions); - deliver the Voice Connectivity Services in accordance with the Service Levels described in Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Attachment 6); - provide the Voice Connectivity Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms; and - make the Voice Connectivity Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1a. Yes [AQB1b] LOT 1 VOICE CALLS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Voice Call Services in accordance with the description of Voice Calls Services in paragraph 7.2 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Voice Calls Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Voice Calls Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Voice Calls Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1bi (Lot 1 Voice Calls Services Service Description) with a full service description for your Voice Calls Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, comply with the requirements of the bullets listed in question AQB1b. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1b. Yes [AQB1c] LOT 1 BROADBAND SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Broadband Services in accordance with the description of Broadband Services in paragraph 7.4 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Broadband Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Broadband Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Broadband Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1ci (Lot 1 Broadband Services Service Description) with a full service description for your Broadband Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1c. Yes [AQB1d] LOT 1 DATA ACCESS SERVICES Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Data Access Services in accordance with the description of Data Access Services in paragraph 7.3 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Data Access Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Data Access Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Data Access Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB1di (Lot 1 Data Access Services Service Description) with a full service description for your Data Access Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. YES - You will and will be willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements of the bullets listed in question AQB1d. NO - You will not and are not willing, throughout the life of the Framework Agreement and until the last contract let under the Framework Agreement expires, to comply with the requirements listed in question AQB1d. Yes [AQB2] Please indicate by selecting YES or NO to indicate that, in the event you are awarded a place on this Framework Agreement, you will: - provide Inbound Services in accordance with the description of Inbound Services in paragraph 7.5 of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions). - deliver the Inbound Services in accordance with the Service Levels described in the Schedule 3 (Service Levels & Service Credits) of the Call Off Terms (Framework Schedule 4). - provide the Inbound Services for a period of four and a half years from commencement of the Framework Agreement, and for a maximum call-off term of three years. Note: The Call-Off Contract will be for a one year Initial Term, with Customer-selectable options for two one year Additional Terms. - make the Inbound Services available twenty-four (24) hours per day, seven (7) days per week; unless a lesser period is specified by the Contracting Body. As such you have responded to AQB2i (Lot 2 Inbound Services Service Description) with a full service description for your Inbound Services that complies with the above statements for inclusion as Part B of Framework Schedule 1 (Service Requirements & Supplier Service Descriptions) of the Call Off Terms. Yes