Service Conditions. 6.1. The Supplier shall perform the Services; 6.1.1. using appropriately qualified and skilled personnel; 6.1.2. in accordance with this Schedule and the relevant level of Service; 6.1.3. with reasonable care and skill and in accordance with Good Industry Practice, and; 6.1.4. so as to conform with all statutory requirements and applicable regulations relating to the Services; and 6.1.5. in accordance with the provisions of this Schedule as applicable and set forth in the applicable Order. 6.2. The Customer is required to provide accurate and up to date contact details for primary contact details that the Supplier can access as necessary, and it is the Customer’s responsibility to keep the Supplier updated and provide secondary points of contact in case of absences. The Supplier shall not be responsible if a Service Failure occurs due to the Supplier not being able to contact the Customer.
Appears in 3 contracts
Samples: Services Agreements, Services Agreements, Service Agreement
Service Conditions. 6.1. 4.1 The Supplier shall perform the Services;
6.1.1. 4.1.1 using appropriately qualified and skilled personnel;
6.1.2. 4.1.2 in accordance with this Schedule and the relevant level of Service;
6.1.3. 4.1.3 with reasonable care and skill and in accordance with Good Industry Practice, and;
6.1.4. 4.1.4 so as to conform with all statutory requirements and applicable regulations relating to the Services; and
6.1.5. and in accordance with the provisions of this Schedule as applicable and set forth in the applicable Order.
6.2. 4.2 The Customer is required to provide accurate and up to date contact details for primary contact details that the Supplier can access as necessary, and it is the Customer’s responsibility to keep the Supplier updated and provide secondary points of contact in case of absences. The Supplier shall not be responsible if a Service Failure occurs due to the Supplier not being able to contact the Customer.
Appears in 2 contracts
Samples: Standard Security Support Agreement, Managed Security Support Agreement
Service Conditions. 6.1. 4.1 The Supplier shall perform the Services;
6.1.1. 4.1.1 using appropriately qualified and skilled personnel;
6.1.2. 4.1.2 in accordance with this Schedule and the relevant level of Service;
6.1.3. 4.1.3 with reasonable care and skill and in accordance with Good Industry Practice, and;
6.1.4. 4.1.4 so as to conform with all statutory requirements and applicable regulations relating to the Services; and
6.1.5. and in accordance with the provisions of this Schedule as applicable set out in Part A – Standard Security Support and set forth in the applicable Order.Part B – Managed
6.2. 4.2 The Customer is required to provide accurate and up to date contact details for primary contact details that the Supplier can access as necessary, and it is the Customer’s responsibility to keep the Supplier updated and provide secondary points of contact in case of absences. The Supplier shall not be responsible if a Service Failure occurs due to the Supplier not being able to contact the Customer.
Appears in 1 contract
Samples: Managed Security Support Agreement
