Common use of Service Credit Calculation Clause in Contracts

Service Credit Calculation. ● The Service Credit structure for non-compliance with any SLC is set out above and is based upon monthly billing calculations. ● For any billing month in which Verizon fails to meet an SLC, the applicable Service Credit shall be applied as a percent of the net MRC relating to the Managed Global Network to which the applicable SLC failure relates. ● Customer may claim Service Credits for Network Availability and TTR for the same Managed Global Network in a given month, subject to the terms of this SLA. ● Customer cannot claim Service Credits for both a Network Availability/TTR and a failure to meet the RTD SLC in respect of the same event or same Managed Global Network within a given billing month. NETWORK OUTAGE EXAMPLE: Customer had two Network Outages on a US site with Back-Up in the same month, for total monthly downtime equal to 390 minutes (8.5 hrs). TTR breakdown was as follows: TTR tkt 1 = 3.7 hrs TTR tkt 2 = 4.8 hrs Customer in this case would be entitled to the following percentage pay out on its affected Managed Global Network service. 20% (credit for US site Network Availability with Back-Up SLC) + 4% (credit for US site 2TTR SLC) = 24% total pay out.

Service Credit Calculation. ●  The Service Credit structure for non-compliance with any SLC is set out above and is based upon monthly billing calculations. ●  For any billing month in which Verizon fails to meet an SLC, the applicable Service Credit shall be applied as a percent of the net MRC relating to the Managed Global Network to which the applicable SLC failure relates. ●  Customer may claim Service Credits for Network Availability and TTR for the same Managed Global Network in a given month, subject to the terms of this SLA. ●  Customer cannot claim Service Credits for both a Network Availability/TTR and a failure to meet the RTD SLC in respect of the same event or same Managed Global Network within a given billing month. NETWORK OUTAGE EXAMPLE: Customer had two Network Outages on a US site with Back-Up in the same month, for total monthly downtime equal to 390 minutes (8.5 hrs). TTR breakdown was as follows: TTR tkt 1 = 3.7 hrs TTR tkt 2 = 4.8 hrs Customer in this case would be entitled to the following percentage pay out on its affected Managed Global Network service. 20% (credit for US site Network Availability with Back-Up SLC) + 4% (credit for US site 2TTR SLC) = 24% total pay out.

Service Credit Calculation. ●  The Service Credit structure for non-compliance with any SLC is set out above and is based upon monthly billing calculations. ●  For any billing month in which Verizon fails to meet an SLC, the applicable Service Credit shall be applied as a percent of the net MRC relating to the Managed Global Network to which the applicable SLC failure relates. ●  Customer may claim Service Credits for Network Availability and TTR for the same Managed Global Network in a given month, subject to the terms of this SLA. ●  Customer cannot claim Service Credits for both a Network Availability/TTR and a failure to meet the RTD SLC in respect of the same event or same Managed Global Network within a given billing month. NETWORK OUTAGE EXAMPLE: Customer had Customerhad two Network Outages on a US site with Back-Up in the same month, for total monthly downtime equal to 390 minutes (8.5 hrs). TTR breakdown was as follows: TTR tkt 1 = 3.7 hrs TTR tkt 2 = 4.8 hrs Customer in this case would be entitled to the following percentage pay out on its affected Managed Global Network service. 20% (credit for US site Network Availability with Back-Up SLC) + 4% (credit for US site 2TTR SLC) = 24% total pay out.