Service Credit Claim Process. When Customer experiences a Fault to which an SLC relates, Customer must: 4.1.1 Notify the appropriate Verizon Help Desk (or Customer Service Center) and open a Trouble Ticket within 72 hours. Verizon may also open a Trouble Ticket on Customer’s behalf as part of the service management as described in the Service Terms. In either case, a Trouble Ticket must have been opened to qualify for the Service Credits issued for failure to meet an SLC. 4.1.2 Make a claim in writing within 15 days of the end of the then current billing month. Verizon will process your claim and, if warranted, provide compensation in the form of a Service Credit within 90 days. The SLA claim process is further detailed below.
Appears in 4 contracts
Samples: Managed Global Network Service Level Agreement, Managed Global Network Service Level Agreement, Managed Global Network Service Level Agreement
