Common use of Service Credit Claim Process Clause in Contracts

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENT’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT will issue Service Credit to Customer’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer for Service during that month. Service Credits will be credited against a Customer’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer with the terms and conditions of its CSA with COGENT, and the failure of Customer to comply with those terms and conditions may invalidate COGENT’s guarantees provided herein. No credit is available for a Customer (a) that is blocking COGENT from monitoring Customer’s premises router; (b) that does not provide the necessary access to personnel and facilities at the Customer’s premises to enable COGENT to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENT. COGENT is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSA, Customer’s tampering with any equipment, or acts beyond COGENT’s reasonable control, such as Force Majeure. ******************************* Cogent Communications, Inc. xxx.xxxxxxxx.xxx

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENTXXXXXX’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT will issue Service Credit to Customer’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer for Service during that month. Service Credits will be credited against a Customer’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer with the terms and conditions of its CSA with COGENT, and the failure of Customer to comply with those terms and conditions may invalidate COGENT’s guarantees provided herein. No credit is available for a Customer (a) that is blocking COGENT from monitoring Customer’s premises router; (b) that does not provide the necessary access to personnel and facilities at the Customer’s premises to enable COGENT to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENT. COGENT is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSA, Customer’s tampering with any equipment, or acts beyond COGENT’s reasonable control, such as Force Majeure. ******************************* Cogent Communications, Inc. xxx.xxxxxxxx.xxx

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer Client must contact COGENTEPIK’s customer Client service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer Client name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer Client will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT EPIK will issue Service Credit to CustomerClient’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer Client for Service during that month. Service Credits will be credited against a CustomerClient’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer Client with the terms and conditions of its CSA MSA with COGENT, EPIK and the failure of Customer Client to comply with those terms and conditions may invalidate COGENTin validate EPIK’s guarantees provided herein. No credit is available for a Customer Client (a) that is blocking COGENT EPIK from monitoring CustomerClient’s premises routerrouter and/or switch; (b) that does not provide the necessary access to personnel and facilities at the CustomerClient’s premises to enable COGENT EPIK to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENTEPIK. COGENT EPIK is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSA, CustomerClient’s tampering with any equipment, or acts beyond COGENTEPIK’s reasonable control, such as Force MajeureMajeure (as defined in the MSA). ******************************* Cogent Communications, Inc. xxx.xxxxxxxx.xxx■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■ Company: Date: _

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer Client must contact COGENTCBS’s customer Client service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer Client name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer Client will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT CBS will issue Service Credit to CustomerClient’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer Client for Service during that month. Service Credits will be credited against a CustomerClient’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer Client with the terms and conditions of its CSA MSA with COGENT, CBS and the failure of Customer Client to comply with those terms and conditions may invalidate COGENTin validate CBS’s guarantees provided herein. No credit is available for a Customer Client (a) that is blocking COGENT CBS from monitoring CustomerClient’s premises routerrouter and/or switch; (b) that does not provide the necessary access to personnel and facilities at the CustomerClient’s premises to enable COGENT CBS to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENTCBS. COGENT CBS is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSA, CustomerClient’s tampering with any equipment, or acts beyond COGENTCBS’s reasonable control, such as Force MajeureMajeure (as defined in the MSA). ******************************* Cogent Communications, Inc. xxx.xxxxxxxx.xxxCompany: Date:

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENTRFCNet’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT RFCNet will issue Service Credit to Customer’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer for Service during that month. Service Credits will be credited against a Customer’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer with the terms and conditions of its CSA SA with COGENTRFCNet, and the failure of Customer to comply with those terms and conditions may invalidate COGENTRFCNet’s guarantees provided herein. No credit is available for a Customer (a) that is blocking COGENT RFCNet from monitoring Customer’s premises router; (b) that does not provide the necessary access to personnel and facilities at the Customer’s premises to enable COGENT RFCNet to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENTRFCNet. COGENT RFCNet is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSASA, Customer’s tampering with any equipment, or acts beyond COGENTRFCNet’s reasonable control, such as Force Majeure. All changes to the SLA must be approved in writing by RFCNet’s legal department and RFCNet’s President. *************************************** Cogent CommunicationsRFCNet, Inc. xxx.xxxxxxxx.xxx0000 Xxxxxx Xxx., Xxxxx 00 Xxxxxxxxxx, XX 00000 xxxxxxx@xxxxxx.xxx 630.544.3150

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENTHi(Q) Data Corp’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric. Customer will be notified via e-mail upon resolution of the request. If rejected, the notification will specify the basis for rejection. If approved, COGENT Hi(Q) Data Corp will issue Service Credit to Customer’s account, appearing on the next invoice issued. Multiple Service Credits will not be given for the same period of time, i.e., failure to meet multiple criteria during a period of time generates only a single Service Credit. The total number of all Service Credits for all failures to meet Guarantees occurring in a given month may not exceed the total Monthly Recurring charge actually paid by Customer for Service during that month. Service Credits will be credited against a Customer’s monthly payment for Monthly Recurring Charges and may not be received in the form of a refund. The Guarantees and Service Credits provided for in this SLA assume compliance by Customer with the terms and conditions of its CSA with COGENTHi(Q) Data Corp, and the failure of Customer to comply with those terms and conditions may invalidate COGENTHi(Q) Data Corp’s guarantees provided herein. No credit is available for a Customer (a) that is blocking COGENT Hi(Q) Data Corp from monitoring Customer’s premises router; (b) that does not provide the necessary access to personnel and facilities at the Customer’s premises to enable COGENT Hi(Q) Data Corp to perform comprehensive troubleshooting; or (c) whose account is not in good financial standing with COGENT. COGENT Hi(Q) Data Corp. Hi(Q) Data Corp is not liable for failure to fulfill its obligations hereunder if such failure is due to Customer’s use of bandwidth in excess of the maximum amount specified in Customer’s CSA, Customer’s tampering with any equipment, or acts beyond COGENTHi(Q) Data Corp’s reasonable control, such as Force Majeure. ******************************* Cogent Communications, Inc. xxx.xxxxxxxx.xxx.