Credit for Interruptions a. An interruption period begins when the Customer reports a service, facility, or circuit to be interrupted and releases it for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If the Customer reports a service, facility, or circuit to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted.
b. For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the rates specified hereunder and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit.
c. A credit allowance will be given, upon request of the customer to the business office, for interruptions of 30 minutes or more. Credit allowances will be calculated as follows:
i. if interruption continues for less than 24 hours:
a) 1 30th of the monthly rate if it is the first interruption in the same billing period.
b) 2 30ths of the monthly rate if there was a previous interruption of at least 24 hours in the same billing period.
ii. if interruption continues for more than 24 hours:
a) if caused by storm, fire, flood or other condition out of Company's control, 1/30th of the monthly rate for each 24 hours of interruption.
b) for other interruption, 1/30 of the monthly rate for the first 24 hours and 2/30ths of such rate for each additional 24 hours (or fraction thereof); however, if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions Two or more interruptions of 15 minutes or more during any one 24-hour period shall be considered as one interruption. 2.11 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d)
2.11.1 Credit for Interruptions (Cont’d)
d. Credit to Customer Credits attributable to any billing period for interruptions of service shall not exceed the total charges for that period for the service and facilities furnished by the Company rendered useless or substantially impaired.
e. Interruption" Defined For the purpose of applying this provision, the word "interruption" shall mean the inability to complete calls either incoming or outgoing or both due to equipment malfunction or human errors. "Interruption" does not include and no allowance shall be given for service difficulties such as slow dial tone, circuits bu...
Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted.
a) For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the monthly recurring charges for the affected service and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. No credit will be given on the usage sensitive portion of the service and no credit shall apply for interruptions with respect to the advantage service products.
b) A credit allowance will be given for interruptions of 30 minutes or more, upon written request of the customer no later than ten (10) business days after the occurrence of the outage to either Customer’s MASS Account Manager (if applicable) or to the MASS customer support center in New York, New York. Credit allowances will be calculated as follows:
c) if the interruption continues for less than 24 hours:
i) 1 30th of the monthly recurring charge if it is the first interruption in the same billing period.
ii) 2 30ths of the monthly recurring charge if there was a previous interruption of at least 24 hours in the same billing period.
d) If the interruption continues for more than 24 hours, 1/30 of the monthly recurring
e) Two or more interruptions of thirty minutes or more during any one 24-hour period shall be considered as one interruption.
Credit for Interruptions. 116.1.1 A credit allowance will be made when an interruption occurs because of a failure of any component furnished by the CompanyVerizon under these Product- Specific Terms and Conditions. An interruption period begins when the Customer reports a service, facility or circuit to be interrupted and releases it for testing and repair. An interruption period ends when the service, facility or circuit is operative. If the Customer reports a service, facility or circuit to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted.
Credit for Interruptions. 4.1 Except as set forth below, for every continuous thirty (30) minute period that Customer’s Blackfoot Hosted Server experiences either a (a) VM Hardware Breach,
(b) Power System Breach, (c) or Network Breach, Blackfoot will deduct five percent (5%) off the monthly recurring charges of Customer’s next billing statement for the breached item (as an “Interruption Credit”) and only for the level of Services that were in place at the time of the applicable breach. Customer may not receive multiple Interruption Credits for multiple breaches that occurred simultaneously, will not be paid in cash, and Customer’s exclusive remedy is the Interruption Credit provided by this SLA.
Credit for Interruptions. An Interruption period begins when Customer reports a Service, facility, or circuit to be interrupted through the opening of a trouble ticket by e-mailing xxxxxxxxxxxxx@xxxxxxxxx.xxx with Blackfoot Communications and makes it available for testing and repair. An Interruption period ends when the Service, facility, or circuit becomes operative. If Customer reports a Service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted and shall not be eligible for credit. Customer must request the credit for Interruptions within the time frames specified herein.
3.1 For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the monthly recurring charges for the affected Service and is dependent upon the length of the Interruption.
3.2 For credits associated with the Network Availability Guarantee (Section 2.1 above), a credit allowance will be given for Interruptions of 30 minutes or more, upon written request of the Customer no later than ten (10) business days after the occurrence of the outage to Blackfoot Communications by e-mail to xxxxxxxxxxxxx@xxxxxxxxx.xxx. Credit allowances will be calculated as follows:
3.2.1 if the Interruption continues for less than 24 hours:
3.2.1.1 1 30th of the monthly recurring charge if it is the first Interruption in the same billing period;
3.2.1.2 2 30ths of the monthly recurring charge if there was a previous Interruption of at least 24 hours in the same billing period;
3.2.2 If the Interruption continues for 24 hours or more, 1/30 of the monthly recurring charge for the first 24 hours and 1/30th of the monthly recurring charge for each additional 24 hours (or fraction thereof);
3.2.3 Two or more Interruptions of thirty minutes or more during any one 24-hour period shall be considered as one Interruption.
3.3 For credits associated with the Latency Guarantee (Section 2.2. above), if average round-
3.4 For credits associated with the Packet Delivery Guarantee (Section 2.3 above), if Average Packet Delivery falls below 99.999% during a calendar month, then upon Customer’s request, Blackfoot Communications will issue a credit to Customer equal to one day's worth of the base IP access fee paid by Customer for such month. In order to qualify for the credit, Customer is responsible for reporting any suspected packet delivery problems to Blackfoot Communications ...
Credit for Interruptions. An interruption period begins when Customer reports a service to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service is restored. If Customer reports a service to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted.
a) For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the monthly recurring charges for the affected service and is dependent upon the length of the interruption.
b) A credit allowance will be given for interruptions of 1 hour or more, upon written request of the customer no later than ten (10) business days after the occurrence of the outage to the Natural Wireless customer support team by email.
Credit for Interruptions. An interruption period begins when Customer reports to VTX a service, facility, or circuit has been interrupted through opening a trouble ticket and makes it available for VTX to test and repair. An interruption period ends when the service, facility, or circuit becomes operative. If Customer reports a service, facility, or circuit has been inoperative but declines to make it available for VTX to test and repair, it is considered to be “impaired” instead of “interrupted”. The following conditions apply while considering credit calculation:
a. For calculating credit allowances, every month is considered to have thirty (30) days. A credit allowance is applied on a pro rata basis against the monthly recurring charges for the affected service and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. No credit will be given on the usage sensitive portion of the service and no credit shall apply for interruptions with respect to the advantage service products.
b. A credit allowance will be given for interruptions based on durations stated in each service schedule, upon a written request by Customer no later than ten (10) business days after the occurrence of outage to either the Customer’s VTX Account Manager (if applicable) or to the VTX Customer Support Center in Los Angeles, California.
c. Credit allowance calculation may vary by service type.
d. Two or more interruptions of thirty minutes or more during any one 24-hour period shall be considered as one interruption.
Credit for Interruptions. Except as otherwise provided in applicable tariffs or service level agreements, in which event such tariffs or service level agreements shall control, when the use of Service or facilities furnished by the Company is interrupted due to any cause other than the negligence or willful act of the Customer, or the operation or failure of the facilities or equipment provided by the Customer, and except as otherwise provided in the Agreement or applicable tariffs, upon notice by the Customer, a pro rata adjustment of the monthly Recurring Charges subject to interruption will be allowed for the Service and facilities rendered useless and inoperative by reason of the interruption whenever said interruption continues for a period of one (1) hour or more from the time the interruption is reported to or known to exist by the Company. If the Customer reports a Service or facility to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted.
Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted. For interruptions resulting from carrier failure the Customer will be entitled to a credit as follows: MONTHLY RECURRING CHARGE (MRC) FOR THE AFFECTED SERVICE, DIVIDED BY THE NUMBER OF DAYS IN THE MONTH, MULTIPLIED BY THE NUMBER OF NORMAL BUSINESS HOURS THE SERVICE WAS UNAVAILABLE, BEYOND THE INITIAL 4 HOUR GRACE PERIOD. CREDIT NOT TO EXCEED THAT MONTH’S TOTAL MONTHLY RECURRING CHARGE. NOTE: SERVICE INTERRUPTIONS LESS THAN 4 HOURS IN DURATION ARE NOT ELIGIBLE FOR SLA CREDIT.
