Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted.
Credit for Interruptions. An interruption period begins when Customer reports to VTX a service, facility, or circuit has been interrupted through opening a trouble ticket and makes it available for VTX to test and repair. An interruption period ends when the service, facility, or circuit becomes operative. If Customer reports a service, facility, or circuit has been inoperative but declines to make it available for VTX to test and repair, it is considered to be “impaired” instead of “interrupted”. The following conditions apply while considering credit calculation:
Credit for Interruptions. An Interruption period begins when Customer reports a Service, facility, or circuit to be interrupted through the opening of a trouble ticket by e-mailing xxxxxxxxxxxxx@xxxxxxxxx.xxx with Blackfoot Communications and makes it available for testing and repair. An Interruption period ends when the Service, facility, or circuit becomes operative. If Customer reports a Service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted and shall not be eligible for credit. Customer must request the credit for Interruptions within the time frames specified herein.
Credit for Interruptions. Except as otherwise provided in applicable tariffs or service level agreements, in which event such tariffs or service level agreements shall control, when the use of Service or facilities furnished by the Company is interrupted due to any cause other than the negligence or willful act of the Customer, or the operation or failure of the facilities or equipment provided by the Customer, and except as otherwise provided in the Agreement or applicable tariffs, upon notice by the Customer, a pro rata adjustment of the monthly Recurring Charges subject to interruption will be allowed for the Service and facilities rendered useless and inoperative by reason of the interruption whenever said interruption continues for a period of one (1) hour or more from the time the interruption is reported to or known to exist by the Company. If the Customer reports a Service or facility to be inoperative but declines to release it for testing and repair, it is considered to be impaired, but not interrupted.
Credit for Interruptions. 4.1 Except as set forth below, for every continuous thirty (30) minute period that Customer’s Blackfoot Hosted Server experiences either a (a) VM Hardware Breach,
