Common use of Service Credit Claim Process Clause in Contracts

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENT’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric.

Service Credit Claim Process. In order to initiate a claim for Service Credit, Customer must contact COGENTXXXXXX’s customer service group within seven (7) business days after the end of the month for which credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the claimed outage or failed metric; and (c) a brief description of the characteristics of the claimed outage or failed metric.