Common use of Service Credit Process Clause in Contracts

Service Credit Process. To receive a Service Credit, Customer must submit a request by sending an email to xxxxx@xxxxx.xxx. To be eligible, the credit request must: (a) include the dates and times of each Unavailability incident that Customer claims to have experienced, along with sufficient details to enable Qubit to verify the information; and (b) be received by Qubit within ten (10) Days after the last Failed Connection that is part of Customer’s Service Credit claim. If Customer is past due with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Qubit, Customer is not eligible for any Service Credits. Service Credits will be issued to Customer within sixty (60) days after Qubit confirms that Customer qualifies for the Service Credit under this clause.

Appears in 5 contracts

Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement

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Service Credit Process. To receive a Service Credit, Customer must submit a request by sending an email to xxxxx@xxxxx.xxx. To be eligible, the credit request must: (a) include the dates and times of each Unavailability incident that Customer claims to have experienced, along with sufficient details to enable Qubit to verify the information; and (b) be received by Qubit within ten (10) Days after the last Failed Connection that is part of Customer’s Service Credit claim. If Customer is past due with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Qubit, Customer is not eligible for any Service Credits. Service Credits will be issued to Customer within sixty (60) days after Qubit Xxxxx confirms that Customer qualifies for the Service Credit under this clauseSection.

Appears in 3 contracts

Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement

Service Credit Process. To receive a Service Credit, Customer must submit a request by sending an email to xxxxx@xxxxx.xxx. To be eligible, the credit request must: (a) include the dates and times of each Unavailability incident that Customer claims to have experienced, along with sufficient details to enable Qubit to verify the information; and (b) be received by Qubit within ten (10) Days after the last Failed Connection that is part of Customer’s Service Credit claim. If Customer is past due with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Qubit, Customer is not eligible for any Service Credits. Service Credits will be issued to Customer within sixty (60) days after Qubit confirms that Customer qualifies for the Service Credit under this clauseSection.

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

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Service Credit Process. To receive a Service Credit, Customer must submit a request by sending an email to xxxxx@xxxxx.xxx. To be eligible, the credit request must: (a) include the dates and times of each Unavailability incident that Customer claims to have experienced, along with sufficient details to enable Qubit to verify the information; and (b) be received by Qubit within ten (10) Days after the last Failed Connection that is part of Customer’s Service Credit claim. If Customer is past due with respect to any payment obligation, or otherwise in material breach of any contractual obligation to Qubit, Customer is not eligible for any Service Credits. Service Credits will be issued to Customer within sixty (60) days after Qubit confirms that Customer qualifies for the Service Credit under this clausesection.

Appears in 1 contract

Samples: Master Service Agreement

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