Common use of Service Credit Request Clause in Contracts

Service Credit Request. In order to receive a service credit under this service level agreement, Customers must request a service credit by emailing xxxxxxx@xxxxxxxxx.xxx, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customers current Subscription Term will be extended to include the additional service credit period. Technical Support Workbooks will endeavour to provide Technical Support for Customers between 9:00am until 5:00pm GMT weekdays, excluding Public Bank Holidays in England & Wales. e When the Customer logs a Technical Support Case, Workbooks will prioritise the call and respond as defined in the table below. Level Description Working Hours Out of Hours Targ t Resolution One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties. Respond to all calls within 1 hour. Respond to all calls within 1 hour. As soon as possible but no later than within one Day of the call.

Service Credit Request. In order to receive a service credit under this service level agreement, Customers must request a service credit by emailing xxxxxxx@xxxxxxxxx.xxx, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customers current Subscription Term will be extended to include the additional service credit period. Technical Support Workbooks will endeavour to provide Technical Support for Customers between 9:00am until 5:00pm GMT weekdays, excluding Public Bank Holidays in England & Wales. e When the Customer logs a Technical Support Case, Workbooks will prioritise the call and respond as defined in the table below. Level Description Working Hours Out of Hours Targ t Target Resolution One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties. Respond to all calls within 1 hour. Respond to all calls within 1 hour. As soon as possible but no later than within one Day of the call.

Service Credit Request. In order to receive a service credit under this service level agreement, Customers must request a service credit by emailing xxxxxxx@xxxxxxxxx.xxx, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customers current Subscription Term will be extended to include the additional service credit period. Technical Support Workbooks will endeavour to provide Technical Support for Customers between 9:00am until 5:00pm GMT weekdays, excluding Public Bank Holidays in England & Wales. e When the Customer logs a Technical Support Case, Workbooks will prioritise the call and respond as defined in the table below. Level Description Working Hours Out of Hours Targ t Target Resolution One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties. Respond to all calls within 1 hour. Respond to all calls within 1 hour. As soon as possible but no later than within one Day of the call.

Service Credit Request. In order to receive a service credit under this service level agreementService Level Agreement, Customers must request a service credit by emailing xxxxxxx@xxxxxxxxx.xxx, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customers current Subscription Term will be extended to include the additional service credit period. Technical Support Workbooks will endeavour to provide Technical Support for Customers between 9:00am until 5:00pm 5:30pm GMT weekdays, excluding Public Bank Holidays in England & Wales. e When the Customer logs a Technical Support Casecase, Workbooks will prioritise the call and respond as defined in the table below. Level Description Working Hours Out of Hours Targ t Target Resolution One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties. Respond to all calls within 1 hour. Respond to all calls within 1 hour. As soon as possible but no later than within one Day of the call.